Ratings based on 475 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from bordeaux

Super location: well-appointed hotel

Posted Jan 1, 2017
Pros: location
Cons: lighting in the guest rooms
Location: it's all right there
the hotel is right opposite the castle and within walking distance of many attractions. Music, museums,markets, food, wine, architecture... it's all there!
Comment from Hotel Management
Jan 6, 2017 by Stefan Winistörfer, General Manager , Hotel Management
Dear Paul, It has been a pleasure to welcome you and we are delighted to read that you are impressed by our location. Hopefully you had a safe trip back home and we may see you again. Warm regards, Stefan Winistörfer, General Manager & Team
2 out of 5
by A verified traveler

Posted Dec 15, 2016
Pros: place
Cons: rooms designs and air condition
Location: christmas market
Bath and toilet are in the seperate cells. Seems that this room added to hotel to increase the room numbers. room has stairs inside and it also has another door which enters another place but it locked ( strange)
Comment from Hotel Management
Dec 23, 2016 by Stefan Winistörfer, General Manager, Hotel Management
Dear Guest, We were delighted to welcome you at our Swissôtel Dresden Am Schloss and it is wonderful to read that you enjoyed our central location. It is a big pity that we could not live up to your expectations with our rooms design. Our modern equipped rooms with an open bathroom shall excite a friendly and pleasant atmosphere. Our tip for your next visit: We also offer rooms and suites with a closed bathroom. Please tell us your wishes upon your next reservation. We are sorry that there was a problem with our air condition. Please be assured that it is our highest priority, to meet our guest’s needs and wishes and do not hesitate to contact us to if you are noticing any technical problems. The locked doors can be opened if you are arriving with your family so you have one big room. We would be pleased to welcome you back in the near future. Warm regards, Stefan Winistörfer, General Manager & Team
5 out of 5
Recommended
for Everyone
by A verified traveler

First Class Hotel!

Posted Dec 10, 2016
Pros: Its interior design and architecture. Simplicity - a reflection of 'less is more' with great attention to detail und well structured floor plan.
Cons: Breakfast setup! Not enough space to set down plates to open the jars with the different cereals. Why have these hard to take off lids anyway??
Location: Outstanding location next to the Schloss, central to several other Christmas Markets and many beautiful historical sites.
The Swiss Hotel in Dresden was a great experience during our the Christmas Market trip. The 'Striezel' Parade passed right in front of the entrance!!! Many other markets were close by, if not within a block's distance. Beautifully designed hotel with true Swiss simplicity at its best. Loved it!
Comment from Hotel Management
Dec 16, 2016 by Stefan Winistörfer, General Manager & Team, Hotel Management
Dear Guest, We thank you very much for choosing our Swissôtel Dresden Am Schloss and we are delighted to read your kind words about our design and our central location. Thank you also for your comment on our breakfast. It thanks to your feedback that we can improve our service. We are looking forward to your next stay. Kind regards, Stefan Winistörfer, General Manager & Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Very nice hotel. Excellent location!

Posted Oct 3, 2016
Pros: everithing
Cons: The hotel exceed my expectations
Location: is close to TODO!
The hotel is located in an excelent location. The rooms and very comfortable and new. Breakfast is super. Also the service us outstanding. I also stayed in other hotels in Dresden this trip (5 stars) and Swisshotel is the best, too bad they were sold out for the festival.
Comment from Hotel Management
Oct 5, 2016 by Corinne Miseer, Director of Sales & Marketing , Hotel Management
Dear Arturo, Thank you very much for visiting our Swissôtel Dresden Am Schloss and for giving us your positive feedback. It is an honor to us that we could exceed your expectations and that you praised our central location, our service and our breakfast. It is thanks your most appreciated feedback that we feel encouraged to live our passion for perfection every day. We hope to have the pleasure of welcoming you again. With kind regards, Corinne Miseer, Director of Sales & Marketing and Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, UK

Exceptional service, excellent value

Posted Jul 27, 2016
This is a lovely hotel in a great location but what really stood out for us was the exceptional level of service. From check in until check out, the team at the hotel were the best we have received for a long while. And this is speaking from experience of many years of business travel around the world. When considering the modest cost for our stay, compared with similar hotels in other European cities, this hotel is excellent value.
Comment from Hotel Management
Jul 27, 2016 by Kevin Furrer, General Manager & Team, Hotel Management
Dear David, thank you very much for your stay at Swissôtel Dresden Am Schloss and your positive feedback. It was a pleasure to read that you had a great time in the beautiful city of Dresden and especially at our hotel. Your praising words about our service and value honor us. We look forward to welcoming you back soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from colorao usa

Great location and amenities

Posted Jul 26, 2016
We could only stay 1 night but the staff were very friendly and helpful yet professional. The location is perfect as it is a quick trip to and from the tram and train and is in the middle of the old historical part of Dresden and the beautiful river walk. Too bad we couldn't in its clean luxury.
Comment from Hotel Management
Jul 27, 2016 by Kevin Furrer, General Manager & Team, Hotel Management
Dear Guest, thank you very much for visiting our Swissôtel Dresden Am Schloss and for giving us this wonderful feedback. We are very happy that you had such a pleasant time at our hotel and felt comfortable. We would be delighted to welcome you back soon. Best regards
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Budapest

In the heart of Dresden

Posted Jul 19, 2016
Pros: Modern style room Excellent location Friendly and helpful staff (perfect english speaking)
Cons: Room with a view means nothing :( Breakfast variety
Location: Walk around the city All sights nearby
Excellent five star hotel in the middle of the old town center. Every sight is five min walk around. Hotel facilities are good, SPA is more a relaxing area than a bath, but big enough for the hotel. The room furniture is modern, the style is simply amazing, the bathroom is in the middle of the room, and looks really great. Cons: I've booked the room with a view, and the view means a window to the construction next to the hotel. Breakfast is really expensive, and not worth the money, for this price and in this category I would expect fresh scrambled eggs, etc.
Comment from Hotel Management
Jul 22, 2016 by Kevin Furrer, General Manager & Team, Hotel Management
Dear Zucki, thank you very much for your detailed feedback about your stay at Swissôtel Dresden Am Schloss. We are glad that you loved the excellent location of the hotel and our clear and contemporary design. We apologize that you were not satisfied with your room’s view. For future reference we can assure you that it won’t happen again. Concerning our egg dishes we would like to tell you that you also have the possibility to order fresh scrambled eggs from our attentive waiters. In addition to our rich breakfast buffet, we offer continental breakfast for a smaller price. We would be delighted to welcome you again soon. Best regards
3 out of 5
by A verified traveler

Lousy bathtoom at hotel rpom

Posted Jul 8, 2016
Room is a reasonable size . Did not like the bathroom And shower at all .poor design. Will not stay there again despite excellent location
Comment from Hotel Management
Jul 18, 2016 by Kevin Furrer, General Manager & Team, Hotel Management
Dear Guest, thank you very much for visiting Swissôtel Dresden Am Schloss and your honest feedback. We apologize for any inconveniences caused during your stay with us. We regret that your experiences were not satisfying and we could not convince you of our open bathroom concept. We would like to inform you that Swissôtel Dresden offers rooms with closed bathroom too. Our aim is to make our guests feel comfortable and therefore we hope to welcome you back soon to change your mind and convince you more of us. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 6, 2016
Right in the centee of the old town, next to the Royal Palace- everythng is close by
Comment from Hotel Management
Jul 12, 2016 by Kevin Furrer, General Manager & Team, Hotel Management
Dear Guest, thank you very much for your great feedback. We are glad that you enjoyed your stay at Swissôtel Dresden Am Schloss: the best location to explore the amazing historic city center. We look forward to welcoming you back soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2016
Love the high ceiling rooms and layout! Tho its a bit too far from room to lift lobby...
Comment from Hotel Management
Jul 8, 2016 by Kevin Furrer, General Manager & Team, Hotel Management
Dear Guest, We thank you very much for choosing the Swissôtel Dresden Am Schloss for your trip to Dresden and for taking your time to share your experiences with us. It was a great pleasure to welcoming you at our hotel and that you praise our rooms' interior design. We look forward to welcoming you back soon. Best regards