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Reviews of Novotel Valence Sud

4 out of 5
Novotel Valence Sud
217 Avenue De Provence, Valence, Drome

Reviews

8.4

Very Good

Rating 10 - Excellent. 283 out of 690 reviews" "
Rating 8 - Good. 298 out of 690 reviews" "
Rating 6 - Okay. 73 out of 690 reviews" "
Rating 4 - Poor. 30 out of 690 reviews" "
Rating 2 - Terrible. 6 out of 690 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Igor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicolas Réceptionniste on Jan 20, 2024
Dear Mister Linetsky, We very much appreciate your comments regarding your stay at the Novotel Valence Sud. It is always a pleasure to receive positive feedback.We hope your next visit will be as pleasant as the previous one.Best regardsNicolasRéceptionniste

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
excelent choice outstanding kitchen options to dine
Stayed 1 night in Sep 2023

10/10 Excellent

Marie

Stayed 1 night in Jun 2023

10/10 Excellent

MRS J K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, friendly helpful staff and nice restaurant, its a convenient location on the edge of town close to the autoroute junction but a risky walk into town along the main road.
Stayed 1 night in Mar 2023
Response from FARAH on Mar 22, 2023
Sir, Thank you for your comments following your stay at Novotel Valence Sud. It is with great pleasure that we receive your compliments and are grateful that you have taken the time to express your satisfaction. Looking forward to seeing you again very soon We ask you to believe, Sir, in the expression of our best feelings. FEZAA Farah – First reception

10/10 Excellent

Stephen, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No check in desk which worked very well. The site was secure and staffvery helpful. A good restaurant with great service.
Stayed 1 night in Sep 2022
Response from Farah on Sep 21, 2022
Sir, Thank you for your comments following your stay at Novotel Valence Sud. It is with great pleasure that we receive your compliments and are grateful that you have taken the time to express your satisfaction. Looking forward to seeing you again very soon We ask you to believe, Sir, in the expression of our best feelings. FEZAA Farah – First reception

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday, super breakfast
Stayed 1 night in Aug 2022
Response from Farah on Aug 30, 2022
Dear Sir, Thank you for your comments following your stay at Novotel Valence Sud. It is with great pleasure that we receive your compliments and the excellent rating you attribute to your stay, our teams and I are very grateful to you. Looking forward to welcoming you again, please believe, Sir, in the expression of our best feelings FEZAA Farah – First reception

10/10 Excellent

TOM

Stayed 1 night in Aug 2022
Response from Farah on Aug 30, 2022
Monsieur, Merci pour vos commentaires suite à votre séjour au Novotel Valence Sud. C'est avec grand plaisir que nous recevons vos compliments et l'excellente note que vous attribuez à votre séjour, nos équipes et moi-même vous en sommes très reconnaissants. Dans l'attente de vous accueillir à nouveau, veuillez croire, Monsieur, en l'expression de nos meilleurs sentiments FEZAA Farah – Première réception

10/10 Excellent

Sonja Home

Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Guus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
great location great staff
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Excellent stay. Rooms big size , clean, modern . Some English tv chsnells as well.
Stayed 1 night in Mar 2020

10/10 Excellent

Ronan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Excellent service, staff is nice and welcoming, the room was beautifully refurbished and very spacious and comfortable. I was just expecting a better quality food for breakfast.
Stayed 1 night in Feb 2020

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, room comfort
Waiters were not very friendly and there were not enough tables to serve dinner to all the hotel guests! Dirty hallway. But well located hotel just off the highway. And free parking
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

harvey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay.
Exceedingly friendly and helpful staff. Rooms were as a “communal areas and bar very pleasant. Bathroom a little dated but in general good value for money
Stayed 6 nights in Aug 2019

10/10 Excellent

Dermot

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best in Valence area
Great hotel- best in the area and I've tried most of them. I'm here every 8 weeks
Stayed 2 nights in Jun 2019

6/10 Okay

Brendan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel. Service could be better.
We stayed overnight on 11 July 2019. Ideally located just off the motorway. Reception was fast, efficient and friendly. The room was bright and comfortable. Hotel staff were very good, apart from the lady who appeared to be in charge of the bar, who was rude and unhelpful. She had cut her finger and maybe that accounted for her sourness. The restaurant was in a lovely location next to a woodland stream. But it was very busy and service was slow. The food when it arrived was ok. If you have the choice, eat out. You are spoilt for choice and Valence also has a 3 Michelin star restaurant which featured in Masterchef. One hint - if you are going into town either drive or ask reception to order a taxi out and back. We were given a map by reception and walked. The walk is along a busy main road with no pavement and is dangerous and alarming. On phoning the official taxi number for the return journey we were told there were no taxis! We had to repeat the walk along the road back.
Stayed 1 night in Jul 2019

10/10 Excellent

iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
My husband and I stayed here with our 5 month old baby boy as a stopover on the way back to London and really liked this hotel just outside the city centre of Valence. The rooms are simple and comfortable, the breakfast and restaurant really good and the staff was friendly and accommodating. I loved the terrace at the back, a very peaceful setting under the trees and next to a little stream. Would definitely come back!
Stayed 1 night in Jul 2019

6/10 Okay

Ashly

Liked: Cleanliness, property conditions & facilities, room comfort
Well located ed hotel just off the motor way, clean room, ok size friendly reception staff who spoke English. However the restaurant service was a joke, took over 20 to have our order taken, given only one menu, took another 40 mins to be served our food (also came out as the wrong order but we are it anyway as were so hungry). I would suggest eating elsewhere as although the restaurant settings is nice with pretty views etc the staff spoke little English and so avoided our table (my husband, one year old and myself). The kids play area as advertised is little more then a small room with a games table. Nice pool
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Perfect one-night stop
Perfect stop near the ighway
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel close to motorways but hotel Sevices seem to be falling off he normal high standards. No milk sachets left in our room for.morning coffee. Bar service very slow.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

nygel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best and most convenient in area
Great stay and very accommodating staff
Stayed 1 night in Nov 2018
Response from Benjamin on Dec 8, 2018
Dear Sir We very much appreciate your comments regarding your stay at the Novotel Valence Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, tél : 04 75 82 09 09 mail : h0455@accor.com

10/10 Excellent

Anne, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed two nights, room very comfortable and clean. Breakfast lovely lots of choice. Sat overlooking the stream very relaxing. Would definitely come back
Stayed 4 nights in Sep 2018

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel in a nice area most of the staff were very friendly and helpful with the exception of an older man in the bar,he was not friendly at all and was very unhelpful when asking about food,however this worked In our favour as we left the hotel to eat and found a great buffolo grill a few mins drive away where the staff were very friendly and helpful and the was good and priced well.
Stayed 1 night in Aug 2018

6/10 Okay

Rob, aylesbury, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, let down by its restaurant
Arrived after a 700 mile drive so was greatful of a super fast check in. Room was clean and comfortable. We headed to the pool which was busy but fine. The hotel has a lovely outside space to relax We had dinner at the hotel as we were tired from the long trip. Both my wife and I had the steak, 200 Gramms. Mine was around 150 gramms fat and gristle, my wife’s marginally better. We ordered my son the fish, chips and peas. The peas never arrived. The breakfast buffet was a little better but somewhat chaotic. My advice would be to stay but make sure you eat elsewhere.
Stayed 1 night in Aug 2018

10/10 Excellent

Kayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

nygel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, very convenient
Best Hotel in area for business trips, and I've tried most as I travel to Valence regularly. Staff are always extremely helpful
Stayed 2 nights in Mar 2018

6/10 Okay

Steph, Sheffield

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, miserable staff
Reception staff superb but on arrival we were given two rooms which had been used by smokers, no quibble to change but this is naughty! restaurant staff just painful to deal with, no smiles, no salad provided when we eventually got our meal. shame as the food was good and hotel rooms lovely.
Stayed 1 night in Oct 2017
Response from novotel valence on Nov 8, 2017
Dear sir, Thank you for taking the time to tell us about your experience at the Novotel Valence Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier MASTORAKIS Directeur Novotel Valence sud

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

cath, hampshire, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for an overnight stop to south of france
Stayed 1 night in Jul 2017

6/10 Okay

Rob

Liked: Cleanliness, staff & service, room comfort
We where on tranisit to the south of Spain and stopped here. Hotel is OK, I would recommend not having dinner there. Use one of the other options around the hotel.
Stayed 1 night in Jul 2017

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very welcoming and comfortable, rooms were clean, beautiful water stream and water fall by the hotet. we recommend.

8/10 Good

Olivier, PARIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY and HOLIDAYS
Very nice Stay and a Good Restaurant very quiet near a forest.

6/10 Okay

Martin, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
AC turned off
I came to my room late as I was traveling on business. Straight after checking I have had dinner in the hotel restaurant. When I got to the room the air inside was quite warm so I setup AC to low before going to bed. I woke up in the morning parched. When I complaint in reception they said that management has made decision that it wasn't that hot outside so AC system was turned off, but the good news is that they are going to turn it on for the following night. Well shame I didn't stay with them for the next night.

8/10 Good

philip, Winter Springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a road trip
An excellent hotel for travelers needing a place to stay on a road trip. This is a budget hotel but the rooms are comfortable and clean and the service meets the needs of overnight travelers. There are spacious grounds and we didn't feel like we were in a mass of roadside hotels and fast food establishments. We also found the hotel restaurant to be pleasant with good (but not gourmet) food.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Not what I expected for a Novotel
When we arrived (after midnight), we were negatively surprised to find one of the two rooms not well serviced. The linen for one of the beds had not been changed and our first impression as we walked into the room is that it was taken by somebody else. Not a nice surprise when you arrive so late at night after many hours of driving.
Response from Novotel Valence sud on Dec 19, 2015
Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Valence Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier MASTORAKIS Directeur Novotel Valence sud

8/10 Good

Rostislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Novotel Valence sud on Dec 12, 2015
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Olivier MASTORAKIS Directeur Novotel Valence sud tél : 04 75 82 09 09 mail : h0455-gm@accor.com

10/10 Excellent

Charles E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel but not to convenient. Remote from the center of town but we needed the parking. Pleasant stay.
Response from Novotel Valence sud on Nov 21, 2015
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Olivier MASTORAKIS Directeur Novotel Valence sud tél : 04 75 82 09 09 mail : h0455-gm@accor.com