When we arrived (after midnight), we were negatively surprised to find one of the two rooms not well serviced. The linen for one of the beds had not been changed and our first impression as we walked into the room is that it was taken by somebody else. Not a nice surprise when you arrive so late at night after many hours of driving.
Comment from Hotel Management
Dec 19, 2015 by Novotel Valence sud, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Valence Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Directeur Novotel Valence sud