Ratings based on 251 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2016
very welcoming and comfortable, rooms were clean, beautiful water stream and water fall by the hotet. we recommend.
4 out of 5
by Olivier from PARIS

STAY and HOLIDAYS

Posted Aug 11, 2016 on Hotels
Very nice Stay and a Good Restaurant very quiet near a forest.
3 out of 5
by A verified traveler from UK

AC turned off

Posted May 16, 2016
Pros: Decent restaurant and clean rooms
Cons: AC at all time
I came to my room late as I was traveling on business. Straight after checking I have had dinner in the hotel restaurant. When I got to the room the air inside was quite warm so I setup AC to low before going to bed. I woke up in the morning parched. When I complaint in reception they said that management has made decision that it wasn't that hot outside so AC system was turned off, but the good news is that they are going to turn it on for the following night. Well shame I didn't stay with them for the next night.
4 out of 5
by philip from Winter Springs

Good hotel for a road trip

Posted Oct 19, 2015 on Hotels
An excellent hotel for travelers needing a place to stay on a road trip. This is a budget hotel but the rooms are comfortable and clean and the service meets the needs of overnight travelers. There are spacious grounds and we didn't feel like we were in a mass of roadside hotels and fast food establishments. We also found the hotel restaurant to be pleasant with good (but not gourmet) food.
2 out of 5
by A verified traveler

Not what I expected for a Novotel

Posted Oct 13, 2015 on Hotels
When we arrived (after midnight), we were negatively surprised to find one of the two rooms not well serviced. The linen for one of the beds had not been changed and our first impression as we walked into the room is that it was taken by somebody else. Not a nice surprise when you arrive so late at night after many hours of driving.
Comment from Hotel Management
Dec 19, 2015 by Novotel Valence sud, Hotel Management
Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Valence Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier MASTORAKIS Directeur Novotel Valence sud
4 out of 5
by Rostislav

Posted Oct 6, 2015 on Hotels
Comment from Hotel Management
Dec 12, 2015 by Novotel Valence sud, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Olivier MASTORAKIS Directeur Novotel Valence sud tél : 04 75 82 09 09 mail : h0455-gm@accor.com
5 out of 5
by Charles E

Posted Sep 12, 2015 on Hotels
Good Hotel but not to convenient. Remote from the center of town but we needed the parking. Pleasant stay.
Comment from Hotel Management
Nov 21, 2015 by Novotel Valence sud, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Olivier MASTORAKIS Directeur Novotel Valence sud tél : 04 75 82 09 09 mail : h0455-gm@accor.com
3 out of 5
by A verified traveler

Clean room for stopover but rooms need some updati

Posted Aug 31, 2015 on Hotels
Four people on family trip staying 1 night. Nice staff, clean room but small and just not looking as polished as you would expect in a hotel of this type. Area around is clean but there is not much other than a gas station and an expressway.
Comment from Hotel Management
Nov 7, 2015 by Novotel Valence sud, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Olivier MASTORAKIS Directeur Novotel Valence sud
4 out of 5
by A verified traveler

Posted Aug 10, 2015 on Hotels
Good hotel, it was very busy but the service at dinner was poor. Very slow to take our order and we waited 20 minutes for our bill and eventually only got it because we waited at the exit until they brought it. A strange system were they had lots of staff but only 1 person both taking the orders and doing all the bills. Shame as the pool is lovely and the food was good but service spoiled it, Also we left behind my daughter's teddy bear which they had not kept for us (we realised 2 days later and called them) so we lost it.
Comment from Hotel Management
Oct 31, 2015 by Novotel Valence sud, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Olivier MASTORAKIS Directeur Novotel Valence sud
4 out of 5
Recommended
for Everyone
by A verified traveler from Berkshire

Fine for a stopover

Posted Aug 5, 2015
Cheap and cheerful but fine. Couldn't eat in the restaurant as fully booked, but that forced us into Valence to eat which was fantastic. Pretty town great restaurants.
Comment from Hotel Management
Aug 27, 2015 by Novotel Valence sud, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Olivier MASTORAKIS Directeur Novotel Valence sud