Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Staffordshire

'Wonderful place to stay'

Posted May 2, 2016
Pros: Everything
Cons: N/A
Location: Near to the airport and close to metro station. Meridian village is very close, this complex offers a wide variety of restaurants.
A thoroughly enjoyable experience, the Al Bustan Rotana is a great place to stay when visiting Dubai. The service from all the staff was truly outstanding, they were friendly, polite and professional. The breakfast buffet is excellent, well presented and caters for everyone's taste. The rooms are a good size, very clean and there is plenty of storage space. It was my birthday during my stay and it was made extra special by the 'Housekeeping Team' who left beautiful flowers, a cake, a birthday banner and decorative towels in the room, absolutely stunning service. Thank you to Expedia and all the staff at Al Bustan Rotana for a super stay. It was a wonderful experience staying at this hotel and I would highly recommend it as a place to stay when visiting Dubai.
Comment from Hotel Management
May 5, 2016 by Emre K., Hotel Management
Dear Carole, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Al Bustan Rotana Dubai in the near future. Kindest Regards, Emre Kocamustafaogullari Executive Assistant Manager
5 out of 5
by A verified traveler from Tampa, Florida

Good service as expected from a 5 star hotel

Posted Apr 29, 2016
Pros: Location and dining
Cons: It is a bit tricky getting access to the main front drop off portico from the freeway
Location: Located in Diera, my favorite area of Dubai. Near the Creek, the Souks, the water taxi, great night life and restaurants.
Good location, close to the airport. The staff provided very good service. Good experience all around. As all Rotana Hotels, there are some excellent dining opportunities inside the hotel.
Comment from Hotel Management
May 3, 2016 by Emre K., Hotel Management
Dear Robert, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Al Bustan Rotana Dubai in the near future. Kindest Regards, Emre Kocamustafaogullari Executive Assistant Manager
5 out of 5
by A verified traveler from Straubing, Bayern

Sehr schönes Hotel Nähe Flughafen und Zentrum

Posted Mar 19, 2016
Pros: Der Hotelkomplex als solcher ist sehr schön. die Zimmer und Bad sind groß genug, jedoch wäre ein Austausch des Teppichbodens empfehlenswert.
Cons: Von Seiten Expedias nichts
Location: Nähe Flughafen und dem Zentrum von Dubai
Wir buchten das Hotel 2 Tage, da wir eine Kreuzfahrt mit Costa machten und wir erst um 20.00 Uhr einschiffen konnten. Unser Flugzeug Emirates) kam jedoch schon um 06..00 Uhr in Dubai an. Um nicht den ganzen Tag mit dem Gepäck herumzuhängen war die Hotelbuchung die beste und erholsamste Lösung. Wir konnten uns umziehen,duschen ,ausruhen und eine Stadtbesichtigung -stressfrei- unternehmen und spät abends sind wir auf das Schiff gegangen. Da die Preis-Leistung bei Expedia stimmte, war das die richtige Entscheidung Das Hotel ist für Kurzaufenthalte (nicht unbeding für Badeurlaube) sehr zu empfehlen.
Comment from Hotel Management
Mar 31, 2016 by Emre K., Hotel Management
Sehr geehrter Gast, Ich möchte ich mich bei Ihnen bedanken, dass Sie im Al Bustan Rotana Dubai gewohnt haben und Sie sich die Zeit genommen haben Ihren Aufenthalt auf Tripadvisor zu bewerten. Es hat uns sehr gefreut, diesem zu entnehmen, dass Sie sich während Ihres Aufenthaltes bei uns wohl gefühlt haben und alles zu Ihrer Zufriedenheit verlief. Unser tägliches Ziel ist es, den wachsenden und hohen Ansprüchen unserer Gäste gerecht zu werden. Dies erreichen wir nicht zuletzt Dank konstruktiver Kommentare, denn sie helfen uns, eventuelle Schwachstellen zu erkennen und zu korrigieren. Umso mehr freuen wir uns natürlich über zufriedene Gäste, denn dann haben wir unser Ziel erreicht. Wir würden uns sehr freuen, Sie bald wieder hier im Al Bustan Rotana Dubai willkommen zu heißen und freuen uns auf Ihren nächsten Besuch. Mit besten Grüssen Emre Kocamustafaogullari Stellv. Direktor
5 out of 5
by A verified traveler from Abu Dhabi

Excellent hotel, great services, friendly staff!

Posted Mar 19, 2016
Pros: Courteous, friendly concierge and staff, value for the money.
Location: Hotel is close the International Airport and near to the Irish Village, a local area of interest.
Reserved the hotel as it was close to a venue we were meeting friends for an evening in Dubai. After our meeting we need the evening with drinks, laughter and camaraderie at the hotel bar. I also had breakfast the morning of my departure which was quite the spread, well worth the stay! As I arrived on my brand new Harley Davidson, I asked the valet parking attendant where the best place to park would be and he directed me to pull upon the sidewalk and park on the side of the hotel where my motorcycle would be safe. However, as soon as I pulled around the side, the assistant general manager, Emre, came running out and told me my motorcycle was too nice to park around the corner and to park right out in front where they could keep an eye on it 24/7. Many thanks to the staff that no only kept an eye on it all night but then cleaned it in the morning! Well done.
Comment from Hotel Management
Mar 28, 2016 by Emre K., Hotel Management
Dear Valued Guest, Thank you for your great review! It makes us happy to know that we have met and exceeded your expectations. We work very hard to ensure that the best quality of service is provided to our guests. Seeing it pay off in the end is what keeps us going! We will ensure that you get the 5-star treatment you deserve upon your every visit. Kind Regards, Emre Kocamustafaogullari Executive Assistant Manager
5 out of 5
by A verified traveler from washington DC

Close to the airport and the Irish Village.

Posted Mar 18, 2016
Quick check-in; upgraded room due to Expedia status. Courteous staff. Good breakfast. Bar was cool.
Comment from Hotel Management
Mar 31, 2016 by Emre K. , Hotel Management
Dear Valued Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our check in process, customer service, bar and open buffet breakfast. Al Bustan Rotana Dubai team take their role in our industry very seriously and do their best every day to provide the quality guest service. Thank you again, and we look forward to seeing you on your next trip to Dubai! Kind Regards, Emre Kocamustafaogullari Executive Assistant Manager
5 out of 5
by Mats from malmö

Posted Feb 20, 2016 on Hotels
Fantastiskt hotel. Hög kvaliete på allt.
Comment from Hotel Management
Apr 30, 2016 by Emre K, Hotel Management
Sehr geehrter Gast, Ich möchte ich mich bei Ihnen bedanken, dass Sie im Al Bustan Rotana Dubai gewohnt haben und Sie sich die Zeit genommen haben Ihren Aufenthalt auf Tripadvisor zu bewerten. Es hat uns sehr gefreut, diesem zu entnehmen, dass Sie sich während Ihres Aufenthaltes bei uns wohl gefühlt haben und alles zu Ihrer Zufriedenheit verlief. Unser tägliches Ziel ist es, den wachsenden und hohen Ansprüchen unserer Gäste gerecht zu werden. Dies erreichen wir nicht zuletzt Dank konstruktiver Kommentare, denn sie helfen uns, eventuelle Schwachstellen zu erkennen und zu korrigieren. Umso mehr freuen wir uns natürlich über zufriedene Gäste, denn dann haben wir unser Ziel erreicht. Wir würden uns sehr freuen, Sie bald wieder hier im Al Bustan Rotana Dubai willkommen zu heißen und freuen uns auf Ihren nächsten Besuch. Mit besten Grüssen Emre Kocamustafaogullari Stellv. Direktor
4 out of 5
by A verified traveler from USA

Good value 5 star in Dubai

Posted Feb 19, 2016
Very comfortable 5 star hotel that is good value compared to the brand western names. Located near the airport, surrounding area has little of interest but this is Dubai and you will likely be taking a taxi anywhere anyhow. The bathrooms are dated a bit and showers and pluming are from the 80s but hotel has been renovated and is quite nice. Good restaurants including a Benihana inside, I give this place a thumbs up!
Comment from Hotel Management
Feb 26, 2016 by Emre K, Hotel Management
Dear Ryan, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Al Bustan Rotana Dubai in the near future. Kindest Regards, Emre Kocamustafaogullari Executive Assistant Manager
3 out of 5
by A verified traveler

Posted Feb 18, 2016 on Hotels
Comment from Hotel Management
Apr 30, 2016 by Emre K, Hotel Management
Dear Valued Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Al Bustan Rotana Dubai in the near future. Kindest Regards, Emre Kocamustafaogullari Executive Assistant Manager
5 out of 5
by A verified traveler from Lebanon

Excellent Hotel. Outstanding Service

Posted Feb 9, 2016
Pros: Their outstanding attention to customers' needs.
Great Service, outstanding people and a superior environment.
Comment from Hotel Management
Feb 26, 2016 by Emre K., Hotel Management
Dear Valued Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Al Bustan Rotana Dubai in the near future. Kindest Regards, Emre Kocamustafaogullari Executive Assistant Manager
5 out of 5
by A verified traveler

nice hotel,breakfast was ordinary, good price

Posted Feb 7, 2016
Pros: Elegance Wide room Quiet room nice staff
Cons: Breakfast needs improvement
Location: good location close to the metro and Dubai airport
Staff were kind and helpful room was quiet and clean Near the metro..7 mins,walk
Comment from Hotel Management
Feb 25, 2016 by Emre K. , Hotel Management
Dear Valued Guest, Thank you for taking our time and sharing your recent experience with you. We are very happy that you enjoyed our rooms and the level of service and we appreciate your feedback regarding the breakfast buffet. I would like to personally ensure you that these issues will be addressed immediately. Once again, thank you for sharing these valuable points with us and we look forward to seeing you once again! Kind Regards, Emre Kocamustafaogullari Executive Assistant Manager