Ratings based on 243 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Mar 11, 2017
I have now stated at this hotel twice. I love it. The location now with direct access into the Burjumam mall. So many restaurants & shops. It take you directly to the burjumam metro station. Staff are so pleasant and hopeful. Very efficient. Mostly it's the bed and bedding, very luxurious and so comfortable. On my next trip to Dubai will be at this hotel. Thank you.
Comment from Hotel Management
Mar 21, 2017 by Ulrike, Hotel Management
Dear Valued Guest, I am very pleased to read your positive review from your recent stay with us at BurJuman Arjaan by Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. Indeed our location is ideal for business and leisure travellers alike being in walking distance to the metro which takes you to any famous site in Dubai rapidly. We already look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SF, CA

Real gem of a find in Bur Dubai

Posted Feb 15, 2017
Conveniently attached to the Bur Juman Mall which is large and modern (but smaller than Dubai Mall and Mall of Emirates), closer to the airport than the Dubai Mall. Room was spacious and clean, with separate living room, and kitchen with stove, microwave, refrigerator and washer/dryer combo. (Note the dryer didn't work that well) 1.5 bathrooms - a separate bathroom with toilet and sink. Very large balcony- at least 15 feet long. Not a picturesque part of town, but of the 4 hotels I stayed at on this trip, this one was my favorite.
Comment from Hotel Management
Feb 19, 2017 by Ulrike, Hotel Management
Dear Valued Guest, I would like to thank you personally for your recent visit to BurJuman Arjaan by Rotana and for sharing your comments & suggestions on Expedia. With pleasure I read that you have been overall impressed with the quality of our hotel and services. Indeed, the location of BurJuman Arjaan is ideal as it is attached to BurJuman Mall as well as in walking distance to the metro which takes you to any point of interest within a short period. Once again thank you so much for sharing with us your valuable feedback. My team and I look forward to be of continued service and hope to welcome you back in the very near future. Yours sincerely, Ulrike Andorff General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Greate hotel facilities, attached to burjuman mall

Posted Jan 27, 2017
I book through expedia non-smoking room but in hotel system it was not no preference. Many Thanks to Jolie and Fe in front desk she upgrade me to premium suit because of this miss understanding, i enjoyed my stay in this hotel and i totally recommend it. Free wifi available in the room and shoping mall attached to hotel. Hotel is family friendly and all Staff are frendly. About 20 to 30 min to main malls (dubai mall, mall of emirates).
Comment from Hotel Management
Jan 31, 2017 by ulrike.andorff@rotana.com, Hotel Management
Dear Mr. Sayed, I would like to thank you personally for your recent visit to BurJuman Arjaan by Rotana and for sharing your comments & suggestions on Expedia. It was truly a pleasure to serve you. I am glad that the accommodations and services were to your likings, as complete satisfaction is our goal at BurJuman Arjaan by Rotana. It is only through candid, constructive feedback that we can strive to better our product and refine our services. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. I have passed on your compliments to Julie & Fe who was most pleased with your gesture. Once again thank you so much for sharing with us your valuable feedback. My team and I look forward to be of continued service and hope to welcome you back in the very near future. Yours sincerely, Ulrike Andorff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Overall

Posted Jan 1, 2017
Lovely apartment next to metro station for access everywhere has kitchenette so can eat in or out with supermarket on doorstep
Comment from Hotel Management
Jan 8, 2017 by Ulrike, Hotel Management
Dear Valued Guest, Thank you for having taken the time to write about us on Expedia following your recent stay at BurJuman Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Ulrike Andorff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Amazing

Posted Dec 30, 2016
We reached hotel 10am but checkin time was 2pm and as expected room wasn't available but check in staff did their best and gave us an upgrade to 3 up as we had a toddler with us. Room was clean and big with panoramic view of Dubai. Walking distance to local mall supermarket metro restaurants. Staff very helpful at all times. There is a restaurant within the hotel which serves all varieties of food. You wont be disappointed. Extended our stay as we really enjoyed it and would most definitely go back again.
Comment from Hotel Management
Jan 8, 2017 by Ulrike, Hotel Management
Dear Mr. Pritish, Thank you very much for staying at BurJuman Arjaan by Rotana and for having taken the time to write your feedback. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at BurJuman Arjaan in the near future. Sincerely, Ulrike Andorff General Manager
5 out of 5
by A verified traveler

Clean and nice hotel, excellent service

Posted Dec 3, 2016 on Hotels
I stayed many times in this hotel as it is conveniently located from all amenities. The staff is very friendly and the hotel always make sure that you have a good stay.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for having taken the time to share your experience following your recent stay at BurJuman Arjaan by Rotana, Dubai. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Ulrike Andorff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 6, 2016 on Wotif
Pros: Staff were more than helpful. I left my camera in a taxi and they went out of their way to retrieve it for me.
Cons: Breakfast a bit pricey
Location: Close to shops and metro,
Suite was excellent . Good view over the district.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Internet to expensive

Posted Oct 19, 2016
Location: Shopping, good transport links
They don't seem to have got the memo that wifi is a human right and want over $30 a day for it! Otherwise good location, near metro and shopping centre, and decent rooms. No bar and room-service dry which is a shame.
4 out of 5
by A verified traveler

Posted Oct 16, 2016 on Hotels
Great experience. You should offer complimentary WiFi in the room. One of the biggest drawbacks of my stay. Rest was amazing.
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Dear Valued Guest, We would like to take this opportunity to thank you for staying at the BurJuman Arjaan by Rotana and your time for writing a review about your experience. We are pleased to know that you have enjoyed a comfortable stay in our hotel and have found our service and facilities to be convenient and up to standard. Our dedicated team is constantly striving to achieve excellent standards of service and satisfy the needs of our valued guests. Your feedback is always rewarding for us and helpful in creating a more memorable experience for future guests. In re to Wi-Fi services, we are pleased to advise that in the beginning of 2017 Rotana will be launching a two tier internet service whereas the first tier will be a complimentary WIFI access throughout the hotel inclusive our suites with limited speed, the second tier will provide you with a high speed WIFI at a surcharge. In the meantime, please place your booking through Rotana.com to avail of our complimentary internet services’. Thank you once again for your time. We are looking forward to welcoming you back to your home-away-from-home in the near future. Sincerely, Ulrike Andorff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Excellent and hospitable staff

Posted Oct 16, 2016
Pros: Location
Cons: Other visitors hygiene and consideration for others.
Location: Shopping, restaurants, movies and tours.
I always enjoy my stay at the Burjuman Arjaan Rotana. However, this time there was a foul smell coming from one of the other rooms in the elevator waiting area. This hotel is to awesome to allow patrons blemish its excellent amenities.