Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from california, U.S.A.

Superb Hotel Ever

Posted Aug 16, 2016
My 5th stay to this Wonderful Hotel. Will check in again next week. Very friendly & helpful Staff, very nice, big & clean room, prestine housekeeping, access to Burjuman Mall thru elevators, centrally located to everything. Customer Service is an A+++++. Thank you Tebeka, Philip, Vhenod, Mr. NichIil & Mr. Ulrika Andolf. Keep up the Fantastic job
Comment from Hotel Management
Aug 18, 2016 by Ulrike Andorff, Hotel Management
Dear Ms. Maryam Greetings from BurJuman Arjaan by Rotana! I am very pleased to read your positive review from your recent stay with us at Burjuman Arjaan by Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on Expedia.com With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager
5 out of 5
by A verified traveler from London

Cool Apart Hotel in the heart of Dubai

Posted Jul 27, 2016
Stayed with family in the July when the summer is at peak. Hotel is very pleasant and good facilities. Access to BurJuman Mall without having to step out is a convenience. Access to Burjuman Metro station is also through the Mall. Walking outside in the heat is not pleasant. Also the malls food court is also just next to the restaurant. So you have a range of options to choose from. Hotel staff and restaurant staff were very cordial and helpful.Restaurant food options suited me well. I had a lot of vegetarian options to choose from. Only negative points I could think of are 1) Pool is a bit small and timings are quite bad for summer days. it is open from 7am to 7pm only. In the hot climate, using the pool during the day is quite difficult. 2) Wifi is chargeable in the room. Free only in common areas. I did not need the wifi myself. But given that most other hotels give this free of charge, feel this will be more appealing to all.
Comment from Hotel Management
Jul 28, 2016 by Ulrike Andorff, Hotel Management
Dear Mr. Vinod, Thank you very much for your positive review of your recent holiday with us at BurJuman Arjaan by Rotana. With delight I read that you have been overall impressed with the quality of our hotel and service and that the location connected with famous Burjuman Mall well suited your needs. With regret, however, I read about your disappointment towards opening hours of pool which will be assessed as required. Your comment in regards to our internet services is noted. Internet is offered as a chargeable service in our guest rooms to our valuable clients rather than incorporated in the room rates as it is the case in other hotels. The reason for this is as not all guests avail of this service. However, complimentary WIFI is offered in our public areas. Please accept our sincere apologies for the inconvenience caused. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager
5 out of 5
by A verified traveler from California, U.S.A.

Excellent as ever. Very close to everything,

Posted Jul 25, 2016
It was my 4th stay in this Superb Hotel and my experience was wonderful as ever. Room is so spacious, very clean, everything is working perfectly. The hotel staff are so nice, Tebeka snd Philip are so helpful and courteous, excellent service. Special mention to their Manager MR. NECHIL who made sure that my concern is addressed and my room is very awesome & comfortable. I love cooking at the kitchen too. The Burjuman Carefree Supermarket is very close and I have everything I need at the kitchen. I will definitely stay to this A+++++ hotel again, in fact I already made my booking for 6 days again next month. SUPERB!!!!
Comment from Hotel Management
Jul 28, 2016 by Ulrike Andorff, Hotel Management
Dear Ms. Maryam, We truly appreciate the time you took to write about your time with us at BurJuman Arjaan by Rotana, Dubai. With delight I read that you have been overall impressed with the quality of our hotel and service. Our apartments at BurJuman Arjaan are indeed very spacious and well-furnished for business and leisure travellers alike. The location adds to the comfort as the hotel is adjacent to the mall and easy access to the metro which connects you to all important sites in Dubai. I have passed on your compliments to Tibeka, Philip and Nikhil who were most pleased with your gesture. Once again thank you so much for sharing with us your valuable feedback. My team and I look forward to be of continued service and looking forward to welcome you back next month. Sincerely, Ulrike Andorff General Manager
4 out of 5
by A verified traveler from london

excellent

Posted Jul 19, 2016
Pros: excellent staff
Cons: free Wi-Fi should be every where in the hotel
Location: location is excellent metro station 7 minutes walk ,also Burjuman Mall with in the complex , taxi stand. beautiful vegetarian restaurants near by
Nice hotel and excellent staff ( only draw back is no free Wi-Fi only in reception and restaurant ) even 2 and 3 stars have free Wi-Fi in Dubai.
Comment from Hotel Management
Jul 28, 2016 by Ulrike Andorff, Hotel Management
Dear Mr. Arvind, Thank you very much for your review of your recent stay with us at BurJuman Arjaan by Rotana on Expedia. I am happy to read that the location of our hotel connected with famous Burjuman Mall was up to your liking and best suited your needs. Your comment in regards to our internet services is noted. Internet is offered as a chargeable service in our guest rooms to our valuable clients rather than incorporated in the room rates as it is the case in other hotels. The reason for this is as not all guests avail of this service. However, complimentary WIFI is offered in our public areas. Please accept our sincere apologies for the inconvenience caused. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager
5 out of 5
by A verified traveler from Housto, Texas

Relaxing

Posted May 13, 2016
Pros: Atmosphere, ambiance and the staffs attentiveness to my needs.
Cons: Free wifi connection in suites for loyal customers or a discount.
Location: Mall, movies, shopping, restaurants
Amazing and enjoying. I liked the location, the convenience of a mall and grocery store.
Comment from Hotel Management
May 29, 2016 by Ulrike Andorff, Hotel Management
Dear Mr. Wil, I am very pleased to read your positive review from your recent stay with us at Burjuman Arjaan by Rotana Dubai. Thank you for taking the time to share your feedback. With delight I read that you have been overall impressed with the quality of our hotel and service. Your comment in regards to our internet services is noted. Internet is offered as a chargeable service in our guest rooms to our valuable clients rather than incorporated in the room rates as it is the case in other hotels. The reason for this is as not all guests avail of this service. However, complimentary WIFI is offered in our public areas. Please accept our sincere apologies for the inconvenience caused. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager
5 out of 5
by A verified traveler

Beautiful Hotel

Posted May 13, 2016
Pros: Location and the different amenities offered.
Cons: Maybe include a spa/salon
Location: Mall located inside the hotel, several restaurants within the hotel/mall as well.
Beautiful hotel, customer service is great. Hotel is inside a mall, which was a plus for me. Several name brand shops, many different restaurants to eat at.
Comment from Hotel Management
May 27, 2016 by Ulrike Andorff, Hotel Management
Dear Ms. Terri, I am very pleased to read your positive review from your recent stay with us at Burjuman Arjaan by Rotana Dubai. Thank you for taking the time to share your feedback on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. Your comment about adding a spa/salon is noted, however, due to the building structure, we are unable to add Spa in the hotel whereby, there are many options for Salon in the Burjuman Mall. Thank you for your understanding. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager
3 out of 5
by A verified traveler

Bad internet, slow elevators

Posted May 11, 2016
This hotel has nice large rooms and its very clean. The staff is great but the internet does not work in the rooms and drops often. There are only 2 elevators per building and you share them with the staff. I waited 7 minutes for the elevator one time. If you're staying here for a couple days it's fine but avoid long term. Parking is valet only and it can be very slow during peak hours. Overall would not recommend for long term stay, there better hotels near by for the money.
Comment from Hotel Management
May 27, 2016 by Ulrike Andorff, Hotel Management
Dear Valued Guest, Thank you very much for your review of your recent stay with us at BurJuman Arjaan by Rotana on Expedia. With regret we learnt that the speed of lifts impacted your stay causing inconvenience for which we herewith apologize. Due to the building structure we are unable to add lifts. Your comment in regards to our internet services is noted. Internet is offered as a chargeable service in our guest rooms to our valuable clients rather than incorporated in the room rates as it is the case in other hotels. The reason for this is as not all guests avail of this service. However, complimentary WIFI is offered in our public areas. Please accept our sincere apologies for the inconvenience caused. We look forward to be of continued service and hope to welcome you back in the very near future. Sincerely, Ulrike Andorff General Manager
5 out of 5
by Vidhi from New Delhi

Perfect place to stay!

Posted Apr 30, 2016 on Hotels
It was awesome.
Comment from Hotel Management
by Ulrike Andorff, Hotel Management
Dear Ms. Vidhi, I am very pleased to read your positive review from your recent stay with us at Burjuman Arjaan by Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 21, 2016 on Hotels
4 out of 5
by A verified traveler from Turkmenistan

Excellent facility and staffs

Posted Apr 16, 2016
Pros: Large room and good facilities.
Cons: Power outlet on the desk are requred for computer and other facilities. (Only availabe under the desk and occupied for others )
Location: location is very good, close to shopping mole and metro station.
Booked normal room but they kindly up-grade because of the room type was not available. Staff are kindly arranged for me the good room in consideration of my request. Room are very large and confortable.
Comment from Hotel Management
Apr 21, 2016 by Ulrike Andorff, Hotel Management
Dear Mr. Muller, I am very pleased to read your positive review from your recent stay with us at Burjuman Arjaan by Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. With regret however, I learnt about your concern with electrical sockets in the suites, which will be assessed together with our Engineer and rectified as required. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager