Ratings based on 501 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Johannes

Posted Feb 25, 2016 on Hotels
Comment from Hotel Management
Jun 26, 2016 by Dear Guest, Hotel Management
Dear Valuable Guest, Thank you for taking the time to write your feedback! We are glad you had a pleasant stay and would like to assure you we will do our best to meet your expectations. Looking forward to welcome you soon, we send our best regards!
2 out of 5
by A verified traveler

Old hotel

Posted Feb 24, 2016
Old hitel, strange smell in the rooms. Doesn't looks like the pictures. Pool and gym area terrible.
Comment from Hotel Management
Jun 26, 2016 by Altin Cupi, Hotel Management
Dear Valuable Guest, Thank you for your feedback which we consider very important. We would like to assure you your suggestions are noted and the necessary measures have been taken.
5 out of 5
by A verified traveler from Wien

Traumhaftes Hotel, Metro-Nähe

Posted Feb 19, 2016
Pros: Die Empfangshalle, mit dem Stiegenaufgang, dem Springbrunnen und der Ecke, die aussieht, als würde man in einem Zelt in der Wüste Tee trinken.
Location: Maktoum Street, 8 min zu Fuß von der Metro Al Rigga
Sympathisches Personal, hilfsbereit und nett. Trotzdem wir durch die Flugverspätung erst um 1.45 morgens ankamen, sehr nettes Personal das sogar unsere kleinen Taschen bis zum Zimmer brachte. Stets zuverlässig und nett. Ein wunderbares Hotel, in dem ich sicher wieder buchen werde, da es einlädt, durch die gute Metroverbindung, die Stadt allein zu erkunden. Es war in den Stationen stets Sicherheitspersonal vorhanden, das gerne Auskunft gab. Ich liebe das Carlton Palace Hotel. Leider war ich mit derBuchung der kleinen Stadt-Tour nicht ganz zufrieden, Ich sagte dem Herrn, dass ich nur 2 Stunden Zeit habe. Der Fahrer sollte in 30 min kommen und kam erst nach mehrmaligem Anrufen erst ca. nach 1 Stunde. Der Angestellte verrechnete trotzdem die ganze Tour und meinte im Nachhinein, ich hätte zu spät gebucht. :-( Aber sonst war alles wunderschön. Danke.
Comment from Hotel Management
Jul 15, 2016 by Carlton Palace Hotel, Hotel Management
Sehr geehrter Gast, Danke für die Wahl Carlton Palace Hotel während Ihres Aufenthaltes in Dubai! Wir freuen uns, Ihnen Ihren Aufenthalt genossen und versprechen, immer unser Bestes zu tun. Wir freuen uns begrüßen Sie zurück wir unsere besten Grüße senden! Mit freundlichen Grüßen, Altin Cupi Front Office Manager
5 out of 5
by A verified traveler from Köln

Schönes Hotel in Dubai-Deira

Posted Feb 19, 2016
Schönes Hotel welches, dank des vielen Personals, stets alle Wünsche und Probleme der Gäste rasant erfüllt. Der Service war stets freundlich, täglich wurden kostenfrei zwei Flaschen Wasser pro Hotelzimmer bereit gestellt, Check- in und -out waren unkompliziert und schnell. Bei der Buchung des Hotels sollte man sich bewusst sein, dass die großen Attraktion von Dubai, wie der Burj Khalifa/Dubai Mall/Burj Al Arab, einige Kilometer entfernt sind. Dank der Dubai Metro (fußläufig 600 Meter vom Hotel entfernt) oder einem Taxi haben sie z.B. nach ca. 20 min Fahrzeit die Dubai Mall erreicht.
Comment from Hotel Management
Jul 17, 2016 by Carlton Palace Hotel, Hotel Management
Sehr geehrter Gast, Danke für die Wahl Carlton Palace Hotel während Ihres Aufenthaltes in Dubai! Wir freuen uns, Ihnen Ihren Aufenthalt genossen und versprechen, immer unser Bestes zu tun. Wir freuen uns begrüßen Sie zurück wir unsere besten Grüße senden! Mit freundlichen Grüßen, Altin Cupi Front Office Manager
5 out of 5
by Sharon from Melbourne

Great stop over hotel

Posted Feb 18, 2016 on Hotels
Enjoyed our overnight stopover, close to airport, train station, shops and restaurants. Great service service upon arrival, welcome drinks provided, great service throughout our stay and on checkout. Pleasant breakfast too, would stay again
Comment from Hotel Management
Jun 26, 2016 by Dear Guest, Hotel Management
Dear Valuable Guest, Thank you for taking the time to write your review! We are glad you had a pleasant stay and would like to assure you we will do our best to meet your expectations. We highly appreciate your loyalty and your kind words will be passed along to our staff. Looking forward to welcome you soon, we send our best regards!
5 out of 5
by Paul from Altadena,California

Beautiful hotel

Posted Jan 5, 2016 on Hotels
The service was excellent and the staff were friendly and always helpful.
Comment from Hotel Management
Jul 13, 2016 by Dear Guest, Hotel Management
Thank you for taking the time to write your review! We are glad to hear you had an enjoyable stay and promise to the best always. Thank you for your kind words towards the staff and assure those will be passed along. Looking forward to welcome you soon again we send our best regards! Altin Cupi Front Office Manager
5 out of 5
by Giancarlo from Stockholm

Very good stay.

Posted Dec 28, 2015 on Hotels
Very good location, 6-7 min walk from the Metro, close to convenience shops and local restaurants with very good food, e g "al Shami" restaurant. We also booked a desert tour provided by the hotel agency, you will not be disappointed. The interior of the toilets could be more up to date, however the cleanliness was of a good standard.
Comment from Hotel Management
Jul 13, 2016 by Dear Guest, Hotel Management
Thank you for taking the time to write your review! We are glad to hear you had an enjoyable stay and promise to the best always. Your suggestions are noted and we will look carefully for improvements. Looking forward to welcome you soon again we send our best regards! Altin Cupi Front Office Manager
5 out of 5
by SWAPAN from Mumbai

Excellent

Posted Dec 25, 2015 on Hotels
It was great experience.
Comment from Hotel Management
Jun 26, 2016 by Dear Guest, Hotel Management
Dear Valuable Guest, Thank you for taking the time to write about your stay with us! Promising to do our best always we send our best regards!
5 out of 5
by A verified traveler from United Kingdom (London)

Hotel was excellent and clean provided all facilit

Posted Dec 21, 2015
Pros: We both visited previously through the Expedia in Hotel Ibis opposite Deira City Centre. But Staying in Metropolitan Palace Hotel our visit was very
Cons: As a Five Star Hotel Management or Ownership need to improve the Hotel Car Parking Facilities or for the Gust parking facilities. Which can improve th
Location: According to Metropolitan Palace Hotel present building and area of local facilities are on the excellent place, which can full fill all the daily req
I have an experience of visiting in Dubai from past 15 years and particularly from past 11 years staying in various Apartment and hotel in Dubai from 3 Star to 5 Star I was very impressive with Metropolitan Palace interiors design of the Building was very nice and full up with warm welcome ambiases. Which bring peace of mind and being a gust feel like to stay to have comfort during visit. There was easy excess to all amenities. Staff was very helpful and pleasant, but there was slightly problem for the car parking
Comment from Hotel Management
Jun 26, 2016 by Front Office Manager, Hotel Management
Dear Valuable Guest, Thank you for taking the time to write your review! We are glad you had a pleasant stay and would like to assure you we will do our best to meet your expectations. We highly appreciate your loyalty and your kind words will be passed along to our staff. However, we appreciate more the suggestion made about our parking facilities and the necessary improvements will me made. Looking forward to welcome you soon, we send our best regards!
4 out of 5
by A verified traveler

Førsteklasses hotel

Posted Dec 9, 2015 on Hotels
Hotellet ligger i et gammelt område i Dubai ikke så langt fra elven. Mange butikker, hotel og restauranter i nærheten. Hotellet hadde svømmebasseng på taket. Boblebad, dampbad, badstu og treningsrom. Kan anbefales.
Comment from Hotel Management
Jul 18, 2016 by Dear Guest, Hotel Management
Kjære Verdifulle Guest, Takk for at du valgte Carlton Palace Hotel! Vi setter stor pris på tilbakemeldinger og vi håper å ønske deg velkommen tilbake snart igjen! Altin Cupi Front Office Manager