Ratings based on 298 Verified Reviews

3.5 out of 5
70% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great hotel / Awesome location / Excellent value

Posted Mar 19, 2017
Couldn't have found a better hotel for our two-night stay in Dubai. Clean, comfortable room & bathroom, pleasant & attractive lobby, spectacular pool deck with awesome Creek views and a generous & complete breakfast with tons to choose from. Best part was the location - 10 minute walk to all the Old Dubai souks (gold, perfume, spice) or 2 minute walk to metro station and all the incredibleness of downtown Dubai. Really perfect hotel for first-time visitors who want to experience both the old & new Dubai's. Tip - Creek view rooms cost a little more but are definitely worth the extra money.
Comment from Hotel Management
Mar 21, 2017 by Juliet, Hotel Management
Dear Valued Guest Greetings! I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting us know how impressed you were with the service and complimenting our grounds, your wonderful comments is greatly appreciated. we look forward to welcoming you again at the Carlton Tower Dubai in the future. Warmest regards, Juliet C. AFOM
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 25, 2017
Hotel is old, but in very good condition. Cleanliness is good. Television choices limited. Room service is reasonable. Staff is quick, effecient, and very polite and accomodating.
Comment from Hotel Management
Mar 3, 2017 by Juliet, Hotel Management
Dear Valued Guest Greetings from Carlton Tower Hotel Greetings from Carlton Tower Hotel Thank you for your comments. Without doubt these kind of reviews make us happy to keep doing our job in the best possible way. We hope you truly are back. Best regards Juliet Cuyugan AFOM
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely view of Deira creek

Posted Feb 20, 2017
Pros: It's proximity to local services and staff were great
Cons: Some refurbishment of rooms as little dated
Location: There is so much to do it would take hours to write up but safe to say you could never get bored
We have just returned from the Carlton and we were pleasently surprised how nice it was. The staff were very good, the rooms were clean though a little dated and could do with some refurb in particular the bathroom area but that being said were still clean, and the view's over Deira creek were fab in the evening whaching the boats going up and down. The proximity of the hotel is also ideal as it is close to 2 Metro stations and a bus station making trips around cheap and easy as well as taxi's being really affordable. The only thing that caused a minor problem was the nightclub at the hotel and though not to loud could be heard until the early hours and we had to move from 5th floor to 7th but could still hear noise be it less, but after a couple of nights we became used to it. Overall a very good hotel that is well priced and we hope to visit again next year and the year after!!!!!
Comment from Hotel Management
Mar 3, 2017 by Juliet, Hotel Management
Dear Valued Guest Greetings from Carlton Tower Hotel Thank you very much for taking the time to write about your most recent experience with us at the Carlton Tower Hotel. We are very happy and pleased to know you had a very pleasant experience with us and you were able to enjoy your vacation time with us fully. Thank you for complimenting our grounds, we take pride on maintaining them perfectly. We hope you will visit us again in the near future. Best Regards Juliet Cuyugan AFOM
1 out of 5
by A verified traveler from US

Centrally located at Dubai Creek, but old.

Posted Nov 23, 2016
Checkin was very slow. Arguing guests got their room first, even though the arrived after us. After waiting for 1,5 hrs. I had to leave my baggage and go to my meeting. In the afternoon I got the room type that I didnt request. Nonsmoking room was infront of smoking room and guest sat there with open door, do the smoke came to my room below the door. Same with outside noise in the middle of the night. Breakfast room was partially blocked, because water was dropping from the ceiling (broken AC installation). The once famous entertainment clubs in the hotel are empty all the time. I had stayed at this hotel 15 yrs ago, it was excelent, not to be compared with nowadays.
1 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Horrible
3 out of 5
Recommended
for Everyone
by A verified traveler from Nairobi, United States of America

Nice hotel close to City Centre

Posted Nov 6, 2016
The Hotel ambiance is dull you need supruce up the rooms and reception.
4 out of 5
by A verified traveler

Convenient and clean

Posted Nov 4, 2016 on Hotels
Staff in the front desk very good. Cleaners not friendly
4 out of 5
Recommended
for Everyone
by A verified traveler

Old but Ok

Posted Oct 15, 2016 on Wotif
Hotel a little old and tired but still OK. Well located on the Creek and handy to the Metro. Lighting in the rooms is a bit dim and hot water takes a while to come through. Staff are great, very helpful.
Comment from Hotel Management
Oct 31, 2016 by OG, Hotel Management
Dear Valued Guest, Thank you for taking the time to write your review of our property, your comments are very much valued . we look forward to seeing you on your next trip to Dubai! Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Sg

Hotel with good location

Posted Sep 23, 2016
The hotel location is near Dubai Creek. Some rooms are cosy than others. They have most of the basic amneties in the room.which is great.
Comment from Hotel Management
Oct 4, 2016 by olfa g, Hotel Management
dear mr khairon Thank you very much for taking the time to review your recent stay with us at the Carlton tower , Dubai.On behalf of my team I look forward to welcoming you once more to the Carlton tower hotel Dubai in the near future. Kindest Regards,
3 out of 5
by Qais

This traveler left a rating score only Posted Aug 29, 2016 on Hotels