Staff were great, hard working and polite
Parking is free and always a space available
Bathroom door is a slide door
The room is noisy, we heard a lot of noise from our neighbours (if you know what i mean)
People talking in the hallway late at nights
Bed is uncomfortable, its not good for your back.
Comment from Hotel Management
Dec 7, 2016 by Centro Barsha by Rotana, Hotel Management
Thank you for acknowledging our hard working and polite colleagues, the free parking, the convenient location, as well as the value for money.
I completely understand your frustration and I am sorry that you felt uncomfortable. I have instructed security to increase their patrols so we can ensure volume levels in public areas are controlled wherever possible, also rooms and in particular guests are also monitored to ensure that consideration for others is a key focus.
Regarding the bed, I would like to inform you that we are replacing all the mattresses and this process will continue until all rooms have been completed. I am sorry that this was the case during your stay and I hope my actions demonstrate how seriously we take the feedback from our guests.
Thank you for staying with us and we do hope to have the opportunity welcoming you again soon.
With best regards,