Ratings based on 599 Verified Reviews

3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lop

Nice hotel and near shopping

Posted Mar 3, 2017
Hotel and bar have done an excellent job of removing cigarettes smell from their sport bar.
4 out of 5
Recommended
for Everyone
by A verified traveler from India

Close to the ADCB and Al Fahidi metro stations.

Posted Feb 27, 2017
A nice cozy place which could accommodate 2 people comfortably at great prices, if booked in advance. The later price of 600+ AED is on the steeper side, so an advance booking is recommended. Else, the staff are really helpful, cleanliness up to mark and the connectivity is good. I would suggest this place to any budget traveller/s. The only thing I would suggest the management would be to change the breakfast menu (I was there most of the time only for breakfast) at least every alternate day. Else, everything is just fine!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

A good hotel that exceeds expectations

Posted Feb 22, 2017
For a three star, this is a really good hotel. Connections to public transport are not great, but they operate shuttles and if you don't mind a walk, a metro station is 15 mins away. The rooms are good and well stocked. Restaurants are very good too.
3 out of 5
Recommended
for Everyone
by A verified traveler from gcc

Good location

Posted Dec 20, 2016
Needs upgrading. No one checked for customer comfort or facilities.
Comment from Hotel Management
Dec 27, 2016 by Satish Nambiar, Hotel Management
Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are happy to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Please accept our apology for the inconvenience faced during your stay. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager
1 out of 5
by A verified traveler from Mexico

FORGET ABOUT GETTING A GOOD SLEEP !!!

Posted Dec 19, 2016 on Orbitz
Pros: The rooms are ok, the staff is ok
Cons: Soundproof windows to guarantee an uninterrupted sleep. (a mosque which calls for prayers with excessive volume is located crossing the street)
Location: Far from metro station, there are more affordable and better places out there. Don't get fooled by the price, it doesn't worth it.
The check in line was long but it was worsened by the slow sleep in which the agents registered each guest. The staff is just OK but the hotel doesn't worth the cheap price because it is absolutely IMPOSSIBLE to sleep properly due to the mosque that is located a few meters from the hotel which calls for prayers with the maximum volume possible to make sure that you wake up even if you are not a Muslim. The problem is not the mosque since there is one every corner, the problem is that the hotel knowing how it gets is not able to provide soundproof windows to reduce the noise. The main purpose of booking a hotel is getting a nice rest after a long and tiring day of visiting an amazing city like Dubai or after a long business day, and since this hotel does not comply with this basic and minimum requirement I DO NOT RECOMMEND to stay there.
Comment from Hotel Management
Dec 28, 2016 by Satish Nambiar, Hotel Management
Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are disappointed to read that we did not manage to meet your expectations during your stay. Please accept our apologies for the inconvenience caused during your stay due to the external noise. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager
4 out of 5
by A verified traveler

Convenient and Value for money hotel

Posted Dec 19, 2016 on Hotels
Professional approach by staff was commendable ...Systemisation and attendance to inquiries was good... Great restaurants and facilities .. only flipside was the room size
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are glad to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Please accept our apologies for the inconvenience caused during your stay due to the room size. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager
5 out of 5
by A verified traveler

Excellent

Posted Dec 19, 2016 on Hotels
Would like to stay on my return trip to dubai
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for providing us with your valuable feedback during your stay at Citymax Hotel Bur Dubai. We are delighted to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. We look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from houston

No hot water

Posted Dec 17, 2016
There are a few basics for a hotel. One is copious amounts of hot water. My room had an electric on demand heater. This sucks
Comment from Hotel Management
Dec 28, 2016 by Satish Nambiar, Hotel Management
Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are pleased to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Please accept our apologies for the inconvenience caused during your stay. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager
3 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are happy to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from yorkshire, uk

Reasonable hotel close to metro station

Posted Dec 3, 2016
Hotel staff were friendly and helpful. It's within walking distance to Shopping mall and metro station. Service was good but 3 star rating is about right for its condition and amenities.
Comment from Hotel Management
Jan 16, 2017 by Satish Nambiar, Hotel Management
Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are happy to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager