Ratings based on 261 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Hotel very near airport

Posted Feb 13, 2017
Hotel was clean and well maintained, although check in staff were friendly rooms were not ready by 5pm which is too late. Pool was immaculate, breakfast was good value for money. Not many amenities around hotel but a short taxi ride to Dubai mall etc. Hotel runs free shuttle to their sister hotel at the beach, city centre and outlet mall overall good service
Comment from Hotel Management
Feb 20, 2017 by Nader Soliman, Hotel Management
Dear Guest, Thanks a lot for your stay with us and for you valuable feed back that will allow us to refine our service . Happy to see that our staff was up to expectation and they are happy to see your comments. Thanks & Regards, Nader Soliman Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Good

Posted Feb 6, 2017
Great customer service, good facility & great location
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel with value for the money

Posted Jan 30, 2017
Pros: everything
Cons: improve sound proofing
Location: nice location close to shopping and several restaurants and cafes but far from modern Dubai
Everything about the hotel was super except the extreme noise at times from the airport traffic
Comment from Hotel Management
Feb 4, 2017 by Sid Sattanathan, Hotel Management
Dear Guest, Thank you for sharing your feedback, and describing most aspects of our service as "super." Dubai is a large city & has grown about 60 kms south from where it all started- close to our location. So it all really depends on what you are looking for. At our location, we are in the vibrant, older part of the city, whilst the newer areas like Marina & Mall of Emirates etc are conveniently accessed by Metros which are 600m away from us. We hope to welcome you back on your next visit to Dubai. Regards, Sid Sattanathan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, great staff

Posted Jan 23, 2017
Great staff, very helpful plus the location was very good to major transportation
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and close to the metro

Posted Jan 21, 2017
Nice hotel with a friendly stuff, close to the Metro and restaurants
Comment from Hotel Management
Feb 4, 2017 by Sid Sattanathan, Hotel Management
Dear Guest, When guests appreciate our "friendly staff," it always brings a smile to my face. Thank you for the encouragement. Regards, Sid Sattanathan
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2017
Location is quite good, behind Ghurair centre. Cleanliness was an issue but generally a good hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Excellent hotel, very cooperative staff.

Posted Jan 15, 2017
Very good staff, clean and excellent hotel, very close to shops
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Quiet and convenient

Posted Dec 27, 2016
We really like the location of this hotel because it is away from the busy Al Rigga Street. Yet it is very convenient to Al Rigga. Very nice and clean hotel that I would highly recommend to everyone. Our only minor complaint would be that on Friday night there was a party on the Mezzanine and we were one floor above so we heard it but in a very muted manner.
Comment from Hotel Management
Dec 28, 2016 by Sid Sattanathan, Hotel Management
Dear Tim, Thank you for the top rating, and of course for staying with us. We hope you will give us the pleasure of welcoming you back. Best regards, Sid Sattanathan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Posted Dec 20, 2016
Overall I had a very nice experience. But had two issues: The wifi wasn't very good. (It was very spotty.) And I had issues with the phone line as well. I kept calling the help desk and made sure, many times that I was doing it correctly and still had issues so I gave up on it because it became frustrating but the workers were nice about it but situation was never resolved. But other than those two issues, I enjoyed my stay.
Comment from Hotel Management
Dec 30, 2016 by Sid Sattanathan, Hotel Management
Dear Dede, Thank you for bringing to our attention the two issues you faced, both of which have been tended to. We hope to have the pleasure, and opportunity to welcome you back. Best regards, Sid Sattanathan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Nice hotel and rooms, great location (close to 3 metro stations), neighbourhood with some shops and supermarkets, close to the airport. I would recommend it.
Comment from Hotel Management
Feb 4, 2017 by Sid Sattanathan, Hotel Management
Dear Guest, Thank you for the recommendation. Best regards, Sid Sattanathan