Ratings based on 867 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

excellent location

Posted Sep 23, 2016
I will book this again withot hesitation. Idle for city stay
2 out of 5
by A verified traveler from dallas, tx

Good location but very outdated rooms/facilities

Posted Sep 10, 2016
Pros: Cleaning staff and concierge - helpful people.
Cons: A lot - be more organized, listen to customers and please update your rooms !!
Location: Location is great with easy access yo indoor mall, nearby grocery/pharmacy shops and a nice labanese restaurant.
We stayed from 8/30 to 9/4 after spending a couple of nights at JW Marriott. In terms of hotel renovation and facilities Dusit lags far behind JW, Shangri-La and others I've stayed at Dubai previously. Also, they're very unaccomodating - JW, with clearly more heavy customer traffic to deal with let us check in early at 5am !! Dusit staff made us wait till 2pm despite room availability (we booked a 2 room suite, had multiple available per Expedia on check in date). This is despite a previous request to allow early check in. In terms of room itself, very dated with 10 plus year old looking TVs and a blurry cable reception. Bathrooms had old showers, ok but looked very dated when compared to others in this area. The cleaning and non-reception staff was good but the folks at the reception desk were usually cold - folks this is a customer experience driven business !! For ant service request, we had to make multiple calls. I have travelled more than half the world and stayed at many 4/5 star hotels - this one is by no means a 5 star as claimed by Dusit. Per my experience, I won't even rate this at 4 stars. The only positive is it's cheaper than most alternatives in this category but then their rating is overinflated to begin with. I would NOT recommend this hotel and for next visit will book connecting rooms at JW Marriott marquis.
5 out of 5
by A verified traveler

Fantastic

Posted Sep 5, 2016
A little pricey but really good service. good concierges and welcome reception. Good view of the bhurj khalifa.
4 out of 5
by A verified traveler

Exllent hotel and very close to shopping and resta

Posted Aug 10, 2016
My suite was spacious, well decorated and comfortable. The hotel staff was helpful and kind. Great hotel for business and family stay
4 out of 5
by A verified traveler from curacao

Nice hotel

Posted Jul 26, 2016
Pros: Big clean room and very nice breakfast
Cons: Not much
Location: Close to Dubai mall
Very nice hotel with friendly staff , close to the Dubai mall . Spacious rooms where you can stay with your familly of 4 . Very good breakfast and Thai restaurant .
4 out of 5
by A verified traveler from tokyo

朝食は高くてイマイチ お部屋はまずまず!

Posted Jul 24, 2016
レジデンスタイプに宿泊。キッチンは電子レンジ、湯沸かしポット、冷蔵庫も収納バッチリでした。注意点はシャンプーはあるけどコンディショナーはないこと、歯ブラシがないこと。眺めの良い部屋にしましたが、木製ブラインドと窓ガラスの汚れで眺めはさほどでもありませんでした。部屋自体は豪華な家具でなかなかでした!とても素敵! 朝ごはんをつけてなかったので当日食べに行ったら125AED でイマイチ。お粥だけ良かったです。 スーパーのパンやヨーグルトで良かったかも。
5 out of 5
by A verified traveler

Great hotel in an excellent location

Posted Jul 11, 2016
Thoroughly enjoyed. Great restaurants. Rooms are comfortable
5 out of 5
by A verified traveler from monaco

Excellent value for money. Great staff

Posted Jul 10, 2016
Pros: Service and quality product in the suite category
A great business hotel which exceeds on service. Product is nice a located between everything. Highly recommend
5 out of 5
by A verified traveler from sydney australia

Nice hotel near Dubai mall and burj Khalifa

Posted Jul 5, 2016
Would defiantly stay here again. Staff very friendly hotel very clean and comfortable Could walk to mall but they have shuttle which we had to use being middle of summer You won't be disappointed
5 out of 5
by A verified traveler from Bragança Paulista

Posted Jul 4, 2016
Hotel muito bom com excelente localização e facilidade de acesso. Quartos bem amplos e bem arrumados