Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from nairobi, kenya

The staff a simply fantastic. The service is great

Posted May 4, 2016
Pros: Service service service.
Great staff. Very service oriented. Loved our stay. Second stay in a month. Will be back for sure.
Comment from Hotel Management
May 8, 2016 by Hotel Manager, Hotel Management
Dear Eric, Thank you very much for your review. We are delighted to hear that this is your second stay within a month, and that you experienced the service our Colleagues are famous for. We look forward to welcoming you back soon. Kind regards, Hotel Manager
4 out of 5
by A verified traveler from London

good quality and hospitality

Posted Apr 24, 2016
I stayed at this hotel for a week as it was located close to the conference hall. Reception staff arranged a suite room when we asked early check in and there was no standard twin room were ready. The restaurant for breakfast is nice and staff are all kind. The one air lounge at 9th floor is good to have a few drinks and Turkish food in the evening. Overall I enjoyed the stay very much.
Comment from Hotel Management
Apr 24, 2016 by Hotel Manager, Hotel Management
Dear Kaz, Thank you very much for sharing with us your experience. We are very happy to read that we lived up to your expectations and that you enjoyed the stay. We are very much looking forward to welcoming you again soon. Kind regards, Hotel Manager
4 out of 5
by A verified traveler from Nordelta

Nice hotel close to Trade Center

Posted Apr 22, 2016
Pros: The hotel is good, breakfast is good, room clean and spacious.
Cons: There is a strong cigarette smell at the lobby, beacuse the keep the Sports Bar's door open and the smoke comes out dramatically. I told this to the m
Location: Good access to main road to go to the airport, Jumeirah beach area, etc
I had a pleasant stay overall. I didn't have time to use Spa, swimming pool, gym and other facilities
Comment from Hotel Management
Apr 24, 2016 by Hotel Manager, Hotel Management
Dear Pol, Thank you very much for your feedback. We are very happy to hear that you had a pleasant stay and that you appreciated the cleanliness of our rooms, location and breakfast. Regarding the cigarette smell in the lobby, we have shared your feedback with our maintenance team in order to address this inconvenient situation. We look forward to welcoming you again soon and hopefully you will have the chance to enjoy our two swimming pools, spa and health club. Kind regards, Hotel Manager
5 out of 5
by A verified traveler from melbourne

We stayed at The Fairmont, Dubai city, great locat

Posted Apr 17, 2016
Pros: The 2 separate pool areas , sitting in the sunset pool / bar was stunning and equally using the sunrise pool area
Cons: Their daily housekeeping
Location: Great location to the Dubai mall, dancing fountains, the Burg
Great location and views,beautiful pools and outdoor areas.shame they were very lax with their daily room service
Comment from Hotel Management
Apr 25, 2016 by Hotel Manager, Hotel Management
Dear Rob, Thank you very much for your feedback. We are delighted to learn that overall you had a pleasant experience with us and that you enjoyed our swimming pools, convenient location within minutes from the main tourist attractions and view from the room. On the other hand, we are sorry to hear that you experienced some issues with our housekeeping and room service service. On you next stay we would love to learn more about these issues so that we can look into them and address them accordingly. We look forward to welcoming you again soon. Kind regards, Hotel Manager
5 out of 5
by A verified traveler from new york, ny

Lovely

Posted Apr 3, 2016
Everything was very nice. Staff was very attentive. Sometimes overly so, but I never wanted for anything.
Comment from Hotel Management
Apr 10, 2016 by Hotel Manager, Hotel Management
Dear Leyla, Thank you very much for your feedback. We are delighted to learn that you had a memorable stay and that you met the service our Colleagues are known for. We look forward to welcoming you again soon. Kind regards, Hotel Manager
5 out of 5
by A verified traveler from houston

Cool place

Posted Mar 29, 2016
Thanks for the experience I loved and i enjoyed my time
Comment from Hotel Management
Apr 3, 2016 by Hotel Manager, Hotel Management
Dear Z, Thank you very much for your feedback. You are most welcome and we are really happy to learn that you had a great stay with us. We look forward to welcoming you again soon. Kind regards, Hotel Manager
5 out of 5
by A verified traveler from n

Just perfect for my needs

Posted Mar 11, 2016
I have been booking in this hotel for past five year and still been surprise with the quality and conform of this hotel
Comment from Hotel Management
Mar 13, 2016 by Hotel Manager, Hotel Management
Dear Zaccar, Thank you very much for your review. We are extremely happy to learn that you are a regular guest and that in every stay we manage to exceed your expectations. We look forward to welcoming you again soon. Kind regards, Hotel Manager
2 out of 5
by A verified traveler from riyadh, saudi arabia

Nice location, nice staff

Posted Mar 6, 2016
I booked a one bedroom executive suite and the bath was extremely tiny, shower of a 3-4 star hotel and there was no hot water. The wireless telephone in the living room was not working, had to make all calls for room service from the bedroom phone. Requested to have the refrigerator goods removed to put my beverages and they said ok but no one showed up to remove them. All in all its not bad, but for the same rate I stayed in much better 5 starts hotels including location with much better rooms
Comment from Hotel Management
Mar 14, 2016 by Hotel Manager, Hotel Management
Dear valued guest, Thank you very much for your review. We are extremely sorry to hear that we couldn't meet your expectations, and to learn about the issues with the phone, hot water and refrigerator. Consequently we have shared your comments with our maintenance and housekeeping team so that we can make sure that these issues are addressed. Finally, we would like to inform you that very soon all our rooms will be renovated and your comment on the bathroom will be taken into account. Kind regards, Hotel Manager
5 out of 5
by A verified traveler

Jättetrevligt

Posted Feb 27, 2016 on Hotels
Allt med hotellet var jättebra, jättetrevlig personal, bra rum. Det enda problemet var att hotellet inte kunde hitta vår bokning, men var ändå jättetrevliga, och löste problemet. Hotellet är tydligen ett av Dubais äldre hotell, men det märktes inte på inredningen. Vi reste med barn, som är lite för blyga och trötta, men personalen var alltid supertrevlig, och ansträngde sig verkligen för att de skulle trivar
Comment from Hotel Management
Mar 6, 2016 by Guest relations manager, Hotel Management
Kära gäst, Vi är glada att höra att du haft en fantastisk vistelse hos oss och att du även tyckte om ditt rum, och att hotellets läge är centralt i Dubai. Vi ser fram emot att få välkomna er tillbaka till Fairmont Dubai snart. Med vänliga hälsningar Hotel Manager
5 out of 5
by A verified traveler

Perfetto consigliatissimo

Posted Feb 25, 2016 on Hotels
E' la seconda volta che soggiorno in questo hotel, davanti alla fiera e a 10 minuti dall'areporto. perfetto come base di partenza per inconri di lavoro. lussuoso e servizi impeccabili.
Comment from Hotel Management
Feb 28, 2016 by Guest relations manager, Hotel Management
Gentile Ospite, Grazie tanti per questa meravigliosa recensione di nostro albergo. Siamo molto felici che il suo soggiorno con noi sia stato memorabile e che la posizione del nostro hotel, nel cuore di Dubai e di fronte al Dubai World Trade Centre e a 10 minuti dall'areporto. Sarebbe un piacere darvi il benvenuto all'indietro Cordiali saluti, Hotel Manager