Ratings based on 49 Verified Reviews

4.5 out of 5
92% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Friendly hotel opposite Deira City Center

Posted Dec 21, 2016
Pros: Functional/roomy apartments and friendly staff
Very friendly staff. Ken at the front desk was very welcoming and helpful.
Comment from Hotel Management
Jan 2, 2017 by Cluster Director of Operations, Hotel Management
Dear Guest, Thank you for taking the time to share your most encouraging 5 out of 5 review of our hotel. I am very happy that you had a great overall experience with us, that our location was convenient for your needs and that you have described our team was friendly. I am very proud to read that you have described our family member Ken as very welcoming and helpful, I will be sure to thank Ken personally for her continued commitment to driving excellence. Once again thank you for your recommendation and we look forward to welcoming you back in the not so distant future. Warm Regards, Ivo Tzvetkov Cluster Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to metro & shopping

Posted Nov 4, 2016
Super helpful & Friendly staff. Very spacious apartment. Great beds & pillows.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel, perfect location

Posted Oct 24, 2016
Superb hotel. Check in early with no extra charge. On check out as a gift administrator didn't took money for the bar, used some beverages. Swimming pool very good for kids , as it closed from sun. Overall tremendous
Comment from Hotel Management
Oct 31, 2016 by Cluster Director of Operations, Hotel Management
Dear Guest, Thank you for taking the time to post your positive feedback on Expedia. I am very happy to read that you had a great overall experience at our hotel, finding our location to have been convenient for your needs and your apartment to have been clean, cozy and spacious. Please accept my sincere apologies for any inconvenience caused in regards to the television location in our studio apartments and for future bookings I would recommend a 1 bedroom apartment which would be more suitable for you needs. We look forward to welcoming you back soon for another visit. Warm Regards, Ivo Tzvetkov Cluster Director of Operations
3 out of 5
by A verified traveler

Not 4/5 star

Posted Oct 23, 2016
Absolutely this hotel is not 4 or 5 star. Area is not lively comparing other hotel and prices is too high.
Comment from Hotel Management
Nov 12, 2016 by Cluster Director of Operations, Hotel Management
Dear Guest, I was very disappointed to read that a valued guest has left our hotel with such strong feelings of discontent, please accept my sincere apologies for any inconvenience caused and having investigated your feedback I would like to take this opportunity to respond. In regards to our classification, I think it is important to clarify that Hotel Apartments in Dubai are rated as standard or deluxe. Our classification is deluxe, this is based on very specific criteria as set out by Dubai’s Department of Tourism and Commerce Marketing (DTCM) and I can confirm that we meet and in some cases exceed the classification criteria for a deluxe hotel apartment operation. In addition I acknowledge you feedback stating “prices are too high“, but please note that we operate on the basis of dynamic pricing and our rates fluctuate depending on the demand period. This is in line with established hospitality practices throughout the world and all rates are communicated clearly for our valued guest’s consideration. Thank you for giving us the opportunity to investigate and respond to your feedback. I can assure you that your experience is not in line with our usual level of guest satisfaction, as reflected by the mostly positive comments we receive through all online reputation channels and I sincerely hope that you will give us another opportunity to restore your confidence in our hotel. Warm Regards, Ivo Tzvetkov Cluster Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 9, 2016
Pros: Good location and clean rooms
Cons: Can't watch TV from bed because it's far from it. TV is available with remote from the sitting area.
Location: Close to Diera City Centre and train station.
Very nice and clean hotel. Spacious room and very cozy.
Comment from Hotel Management
Oct 31, 2016 by Cluster Director of Operations, Hotel Management
Dear Guest, Thank you for taking the time to post your positive feedback on Expedia. I am very happy to read that you had a great overall experience at our hotel, finding our location to have been convenient for your needs and your apartment to have been clean, cozy and spacious. Please accept my sincere apologies for any inconvenience caused in regards to the television location in our studio apartments and for future bookings I would recommend a 1 bedroom apartment which would be more suitable for you needs. We look forward to welcoming you back soon for another visit. Warm Regards, Ivo Tzvetkov Cluster Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2016
One of the best hotels in Dubai. It's location is very good, everything is near you. Even the metro is couple blocks away from the hotel. It's comfortable and very clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2016
Excelent, I like it very much, the rooms are nice and clean it is a very nice place to stay, the Staff is kind and the breakfast is so good ...........................................................................................…………………...............................................................................................…………………............................................
Comment from Hotel Management
Mar 29, 2016 by FloraHospitality, Hotel Management
Dear Guest, Thank you for taking the time to post your positive feedback on Expedia. I am very happy to read that you had an excellent experience at our hotel and that you found your apartment to have nice and clean. I am very proud to read that you have described our family members as kind. I will be sure to pass on your compliments to the team personally. I am also glad that you found our breakfast to your liking. Once again thank you for your feedback and we look forward to welcoming you back soon for another visit. Warm Regards, Ivo Tzvetkov Cluster Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury. Canada

Nice deluxe hotel apartment close to metro station

Posted Mar 12, 2016
Pros: Very friendly staff who will respond instantly for any requests. Clean and well maintained.
Cons: May be a cafe for snacks, hot and cold beverages.
Location: Perfect with metro station and deira mall at a walking distance for transport and shopping. Beautiful creek view from the balcony.
Two families of four took a two room apartment with a nice kitchen and living room for three days. Although we didn't use there is another room for laundry with washer dryer and iron. Very spacious, clean and convenient for a nice relaxing holiday. Supermarket is at a walking distance and we prepared our own breakfast,toast,omelette bacon etc. There is also a nice restaurant and room service is available. Dubai is an expensive place for holiday and this deluxe hotel apartment with a beautiful creek view at a reasonable price with a metro station at a walking distance is very convenient and we had a very pleasant holiday throughly enjoyed it. With very efficient clean metro trains in Dubai we visited to all the main attractions. Burj Khalifa, medina souk, Dubai mall, museum and jumeirah beach are some of our favourite attractions.
Comment from Hotel Management
Apr 20, 2016 by FloraHospitality, Hotel Management
Dear Guest, Thank you for taking the time to post online your valuable feedback. I am very happy to read that you had a great overall experience at our hotel, finding our location to have been convenient for your needs and your apartment to have been clean, comfortable, spacious and well maintained. I am glad that you found our restaurant and room service to be nice and our product offering to have been good value for money. I am very proud to read that you have described our family members as friendly. I will be sure to pass on your compliments to the team personally. I was a bit confused to receive your feedback regarding a lack of a cafe as we have one available in the lobby and which is operational 24 hours per day, but please accept my sincere apologies if this information was not communicated to you clearly during your stay. Unfortunately however because we have not been able to identify your profile, I am not able to respond with further specific investigation feedback. We will use your encouraging review and rating as inspiration to strive to do even better for all our valued guests, I will be sure to pass your compliments to our team and we look forward to welcoming you back soon for another memorable visit. Warm Regards, Ivo Tzvetkov Cluster Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel

Posted Feb 22, 2016
Very nice hotel and friendly staff. We had a wonderful stay
Comment from Hotel Management
Mar 29, 2016 by FloraHospitality, Hotel Management
Dear Guest, I am delighted that we made your stay memorable enough to deserve the rating which you have shared with us. I will be sure to pass on your compliments to the team personally and we look forward to welcoming you back for another visit in the near future. Warm Regards, Ivo Tzvetkov Cluster Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Ajayi

Awesome Staff

Posted Jan 1, 2016
Can fault it . Excellent staff. Great hotel. Love every bit of it
Comment from Hotel Management
Mar 14, 2016 by FloraHospitality, Hotel Management
Dear Guest, I am delighted that we made your stay memorable enough to deserve the rating which you have shared with us. I am very proud to read that you have described our family members as excellent. I will be sure to congratulate the team for a job well done and we look forward to welcoming you back for another visit in the near future. Warm Regards, Ivo Tzvetkov Cluster Director of Operations