Exceptional hospitality, excellent value
Posted Apr 29, 2016
Great value hotel that provides a 5* service at a very reasonable rate. Warm, polite, fast check in with a welcome juice provided. Requested a non-smoking room, wasnt available so was upgraded and given a 20% discount on breakfast - thank you. Room was big, bed very comfortable and large bathroom. TV working and thank you for the complimentary water.
Slept well, no noise from other rooms or outside.
Staff always friendly and helpful.
Nice small pool on the roof - could do with a 'warning deep' sign as no shallow end so not suitable for non swimmers.
Wake up call received as requested, fast check out and and taxi hailed and arrived before I had finished at reception.
Comment from Hotel Management
Jun 11, 2016 by Flora Hospitality, Hotel Management
Thank you for your wonderful review that you have shared on Expedia about your recent stay with us.
The Flora Hospitality experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well.
Your kind and generous comments are much appreciated and are a great source of motivation for our team.
Many thanks once again for taking the time to write the review and we do hope that Flora Grand will always be your preferred hotel during your visits to Dubai.
Thanks & Regards
Jikku John Mathew
Cluster Director of Operations