Price is right - Amenities lacking
Posted Jan 26, 2017
While we could not have been happier in terms of staff and general condition of the hotel, the fact that the pool had absolutely no access to direct sunlight was a definite deal breaker. Surrounded by towering walls on all sides, our escape from -40 weather in northern Canada meant we needed to feel that ball in the sky. To the hotel's credit, they allowed us to check out, penalty free, in order to relocate to a hotel that met our needs. They also offered to have us change locations to another of their hotels that did have a roof top pool, although that site did not have two bedroom units, something we also needed. In the end, while the price was definitely right, the experience did not fully meet our needs.
Comment from Hotel Management
Feb 8, 2017 by Islam, Hotel Management
Thank you for taking the time to write a review of your holiday experience at Golden Sands. Learning about your disappointing experience made us feel very sad. Therefore, we would like to express our sincerest apologies for the inconveniences occurred. Your feedback is highly appreciated, especially as we clearly failed to meet your expected standards.
Please rest assured, we immediately addressed all your issues and are working hard to improve wherever possible. We hope you will trust again in Golden Sands, as we can strongly confirm that we work hard every day to do our work, this is our main goal and we will continue offering our best to our guests.
Rooms Division Manager