Wonderful hotel but way too smoky in common areas.
Posted Aug 15, 2016 on Hotels
The hotel was amazing, from room size to cleanliness to customer service and apartment features. We loved everthing about the hotel, except for one thing.
Due to the layout of the hotel, we were forced to walk through an incredibly smoky lobby and hallway to the elevators every time we left the apartment. As non-smokers, it was incredibly uncomfortable and definitely not ideal for children. The bar only has half-walls, so the smoke is throughout all the common areas. As you can imagine, at night it is awful.
We would love to frequent this hotel-apartment, but unfortunately we won't stay again due to the overwhelming smoke you are forced to endure every time you enter/leave the hotel. Truly a shame.
Comment from Hotel Management
Oct 16, 2016 by General Manager, Hotel Management
Thank you for taking the time to comment on your recent stay with us. Candid guest feedback is essential to our improvement as a hotel and we certainly value yours. I apologize for the smoke smell in lobby bar . I can imagine the frustration that caused, and hopefully the air filter helped with the smell.
Thank you again for your feedback and we hope to have the opportunity to welcome you again in the future and make your next stay better than your last .
The Grand Millennium Dubai team