Pretty disappointing service...
Posted Apr 2, 2012
This hotel is in a relatively convenient location (if you want to be in Deira), near a metro station and easy access to the airport. The rooms are spacious, nice and clean. But that is about where the niceness ends. The management of the hotel itself is pretty disorganised. We got seen by 3 different people for check in. Their operation was shambolic. In addition to this, there is no easy access to stairs meaning you have to wait for a slow lift. The final disappointment was upon checkout we were going to be charged for using the mini bar which they did not stock properly in the first place. It was only after we insisted for 20 mins we hadn't used anything did they let us leave.
Overall, it was an alright hotel with nice rooms, but nothing much else. They really need to work on their customer service/management style