Ratings based on 490 Verified Reviews

3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Very nice hotel near shopping mall and metro

Posted Apr 14, 2017
Pros: location
Cons: The Internet was as slow as old fashioned dial-up. It was not high-speed, at least not from our room on the 9th floor.
Location: Perfect location near the metro and a large mall. There is no crosswalk between the hotel and the mall, so you have to play chicken when you road.
Choose this hotel for the location and access to the metro and shopping. I was not disappointed. The room was quiet, and clean. Staff friendly. Breakfast was good, but nothing to write home about, and overpriced. The hotel taxis charge about double the standard city rate - so ask for a city taxi until money is no object. If you arrive early, they have a secure place to store your luggage until the 2:00Pm checkin time. Very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to City Centre Mall

Posted Mar 21, 2017
Good location as its near the airport and Deira City Centre Mall. Ideal for business trips.
Comment from Hotel Management
Mar 26, 2017 by 6481, Hotel Management
Dear Our Valued Guest, Thank you for taking the time to share your experience and for choosing to stay at the Ibis Deira City Center. We are pleased to read your positive detailed review and are glad you had a great experience. Hope we have the pleasure of welcoming you again in the near future for another memorable stay. Best Regard, The Ibis Team
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Good stay and great price

Posted Mar 8, 2017
Pros: Everything
Cons: Breakfast could provide more fruit but that is all that I could ask for
Location: Near hop on hop off, metro, supermarket and shopping mall. Gold souk and spice souk not far by metro
Very nice hotel. Would rate it at least 3.5*. Nice staff, good security, very nice, clean, functional room with quick on hot water and the quietest air conditioner I have ever experienced in a hotel.The hotel is a very short walk to the hop on hop off bus, the metro and a gigantic supermarket. Would stay again without hesitation. Great price for what you get. Not in the center of things but then little is in Dubai as it is so spread out. If you want absolute center, Dubai Mall area is the place to stay but the prices will be at least triple what they are here. Was given two bottles of water daily.
Comment from Hotel Management
Mar 9, 2017 by h6481, Hotel Management
Dear M.Kathy, Thank you for taking the time to share your experience and for choosing to stay at the Ibis Deira City Center. We are pleased to read your positive detailed review and are glad you had a great experience. It is our mission to delight our guests every time and we are glad that you left with pleasant memories. Will certainly share your feedback with the staff and they will be delighted to see that their hard work has been noticed. Hope we have the pleasure of welcoming you again in the near future for another memorable stay. Best Regard, The Ibis Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel cloth to business center

Posted Feb 12, 2017
The hotel is good except the windows are not sound proof and noise disturb you in the morning
Comment from Hotel Management
Feb 13, 2017 by 6481, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Dubai City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; your feedback is very important to us. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, The Ibis Management
4 out of 5
by Hugh

Convenient, clean and well managed property.

Posted Jan 1, 2017 on Hotels
Good property with great staff in superb location.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear M. Hugh, Thank you for taking the time to share your experience and for choosing to stay at the Ibis Deira City Center. Hope we have the pleasure of welcoming you again in the near future for another memorable stay. Best Regard, The Ibis Team
1 out of 5
by A verified traveler

Small room and noisy

Posted Dec 28, 2016 on Hotels
Very noisy, guests on corridors ln the phine til past midnight and reception would do nothing about it. Very small room for that prize range. Stayed in other hotels in the area and were much better value for money. Never again.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience and for choosing to stay at the Ibis Deira City Center. At Ibis, we strive to provide a superior service experience for every customer; your feedback is very important to us. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, The Ibis Team
4 out of 5
by Hugh

Convenient and clean hotel.

Posted Dec 23, 2016 on Hotels
One night stay; have stayed at Ibis Deira City Centre multiple times before given its great location, good wifi, nice buffet breakfast and clean and comfortable rooms.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience and for choosing to stay at the Ibis Deira City Center. At Ibis, we strive to provide a superior service experience for every customer; your feedback is very important to us. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, The Ibis Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Very tidy hotel and near the mall.

Posted Dec 22, 2016
Pros: Its clean, the staff is very courteous and very near to a mall.
The Reception staff is very efficient and very courteous.
Comment from Hotel Management
Jan 2, 2017 by 6481, Hotel Management
Dear Guest, Thank you for taking the time to share your experience and for choosing to stay at the Ibis Deira City Center. At Ibis, we strive to provide a superior service experience for every customer; your feedback is very important to us. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, The Ibis Team
2 out of 5
by A verified traveler

Need a Huge Improvement

Posted Dec 19, 2016 on Hotels
The staff need to be more friendly and welcoming while checking in, one lady was asking and insisting to show her the voucher while I was providing her the confirmation number. (at that time I had not the voucher as I was changing hotel through my Hotel.com APP). Also the genuine smile was not appearing on the faces of the staff toward all who were checking in and not only me. Cheap quality of soap and shampooing (shampooing and body shower gel in one). WIFI was the worst ever (always appear as no network available) I switched to my data to run on interent. When I called the reception (they answered after my 5th call saying: There is no IT specialist available now and we cant do any thing for now. She even hang up the call saying thank you before she asks me another help to do.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience and for choosing to stay at the Ibis Deira City Center. At Ibis, we strive to provide a superior service experience for every customer; your feedback is very important to us. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, The Ibis Team
5 out of 5
by A verified traveler

Posted Dec 17, 2016 on Hotels
It was very nice and fun
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience and for choosing to stay at the Ibis Deira City Center. At Ibis, we strive to provide a superior service experience for every customer; your feedback is very important to us. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, The Ibis Team