Ratings based on 349 Verified Reviews

3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Cairo

Budget Hotel

Posted Mar 18, 2017
A nice budget Hotel for only 1 or 2 nights. Maximum number of persons in a room is 2. I don't think you may have a Kid in the room with family. Rooms are too small compared to Dubai Hotels. It's location is great near the Mall and walking distance from the Metro Station.
Comment from Hotel Management
Mar 19, 2017 by Ayman Hassan, Hotel Management
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the room size , . Our room is designed and equipped based from a standard concept of Ibis Hotels Worldwide. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice for a short stay only

Posted Mar 7, 2017
Pros: The location and nice breakfast.
Cons: Cleanliness and variety of breakfast.
I stayed here only for three nights and I have very little to complain about. Friendly staff, although everyone is friendly in Dubai, facilities are ok. Rooms not spotless but fairly clean. The first night they forgot to change my towels or clean my room and I did notice some mold on the wash basin but apart from that, nothing too serious. Carpets could be cleaner as well as surfaces but I guess for the price you pay, there is really nothing to complain about. Buffet breakfast was 55 AED and fairly varied, although they seem to make the exact same thing every day so you might get bored after a while. You cannot beat the location. It's a 5 min walk to Mall of the Emirates and you have other hotels, restaurants and mini markets nearby.
Comment from Hotel Management
Mar 11, 2017 by Ayman Hassan, Hotel Management
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the cleaning service , please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 25, 2017
Nice hotel with good beds and friendly staff. The rooms were small but tidy. The breakfast was decent. The only issues we noted were that they didn't provide wash cloths, and the shower did not drain well and sometimes leaked onto the bathroom floor. Overall will recommend to others.
Comment from Hotel Management
Mar 4, 2017 by Ayman Hassan, Hotel Management
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the wash clothes and the shower, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

Stop over hotel close to Emirates Mall

Posted Jan 22, 2017
Pros: Close to Emirates Mall
Cons: Bigger toilet area
Location: Close to mall.
Only a basic hotel. Suitable for stop over. Emirates at airport was convenient.
Comment from Hotel Management
Mar 4, 2017 by Ayman Hassan, Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ayman Hassan General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

Ok hotel for stop over in Dubai

Posted Jan 19, 2017
Pros: Hotel close to Mall of the Emirates. Mall closes at midnight.
Cons: Shower supplies are bare minimum.
Location: Next to Mall of the Emirates
Late night check in and staff were OK. Room very small but enough for 8 hours sleep.
Comment from Hotel Management
Mar 11, 2017 by Ayman Hassan, Hotel Management
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location.

Posted Dec 19, 2016 on Orbitz
Location: Mall of Emirates (Ski Dubai), Metro(Red Line) station
The IBIS Hotel is about five minutes walking to the Ski Dubai. Great location, good value.
4 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg canada

Good hotel, connected to a Novatel.

Posted Dec 19, 2016
Could use pool and gym at Novatel. No safe in room. But there was a 'safe' room next to the front desk which had safes in it. No hand towels or face cloths. No shampoo, conditioner or bar soaps. Only body gel in shower and liquid hand soap at sink. Breakfast buffet rating wud be a 6 out of 10. Easy walk to Mall of Emirates. Many restaurants close by.
5 out of 5
Recommended
for Families
by A verified traveler from India

NICE HOTEL, CONVENIENTLY LOCATED,EXCELLENT STAFF

Posted Dec 14, 2016
Pros: Good price and located close to Mall of emirates and Jumeirah Beach. they also provide a shuttle ride to Jumeirah Beach resort.
Cons: Our keys had to be unlocked several times as the magnetic strip needed to be kept away from all digital things!! But the staff never complained.
Location: mall of emirates, JBR,
I (my son and myself) enjoyed our stay at the Ibis Mall Of Emirates. The staff was extremely helpful and courteous. the travel desk was also an added advantage and we could book our desert safari there itself , which was very convenient. I would recommend this hotel to friends visiting Dubai. We thoroughly enjoyed our stay.
5 out of 5
by A verified traveler

Thumbs up ibis

Posted Dec 14, 2016 on Hotels
Very good stay, nice clean room and staff
4 out of 5
by A verified traveler

Posted Dec 4, 2016 on Hotels
Rooms are small but well functional, so from a business point of view this is a pretty comfortable and good Hotel, reasonable priced