Ratings based on 433 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great location, attentive staff, beautiful room.

Posted Aug 25, 2016
There is nothing to complain about on this trip. Highly recommend 100%. (Photo is of my room view on the 38th floor)
5 out of 5
by A verified traveler

Posted Aug 25, 2016
Pros: Location and facilities
Location: Beach club was great
Great service from from all the staff particularly Ali on the front desk
4 out of 5
by A verified traveler from Jamaica

Great Hotel in Dubai.

Posted Aug 21, 2016
Pros: The location, view and cleanliness.
Cons: Increase the frequency of the shuttle to the Mall and the Water Park.
This was a very nice Hotel centrally located in Dubai. Five minutes walk to the Metro and Taxis charge AED 12 to go to the Dubai Mall. The staff were amazing and consistently went above and beyond.
Comment from Hotel Management
Aug 21, 2016 by Geeta, Hotel Management
Great to hear you enjoyed your stay with us. I have noted your comment with regards to the shuttle service and we will review this. Sincerely, Geeta Thapa Assistant Business Excellence Manager
5 out of 5
by A verified traveler from Seoul, Korea

Harmony with Arabian and Western

Posted Aug 17, 2016
Pros: Thank you for your complimentary cake for my wife's birthday.
Location: Dubai Mall.
Comfortable to stay, enough space, nice TV and bathroom, clean room, kind staffs. We can feel like traditional Arabic and modernized western style. Easy to access anywhere in Dubai.
Comment from Hotel Management
Aug 21, 2016 by Geeta, Hotel Management
We aspire to provide an experience like none other. I am elated that the cake on your wife's birthday contributed to a more personalized experience. Sincerely, Geeta Thapa Assistant Business Excellence Manager
5 out of 5
by A verified traveler from Dhahran, Saudi Arabia

By far my favorite hotel in Dubai!

Posted Aug 13, 2016
Pros: Everything specially the staff!
Cons: I wish I could think of one thing! none!
Location: For business stay, I think this is the best hotel!
I have been staying in this hotel since 2006 and although I tried other hotels in the city, I always feel like returning back to it. The good part is that the hotel never disappointed me and never made me regret coming back to them.
Comment from Hotel Management
Aug 21, 2016 by Geeta, Hotel Management
We value your patronage and appreciate your confidence in us. Its a pleasure to welcome you back. Sincerely, Geeta Thapa
4 out of 5
by A verified traveler from 東京

街中のホテル

Posted Jul 9, 2016
ドバイモールから近くて立地はいいです。 朝食は種類も多くて満足できました。 プールは少し小さいです。
Comment from Hotel Management
by Geeta, Hotel Management
ご利用ありがとうございます。今後のサービス向上のため、ご意見をお聞かせください
5 out of 5
by A verified traveler from kuwait

Excellent hotel

Posted Jul 9, 2016
Excellent hotel , i like it , veey professional staf , i like the free shuttle to dubai mall and the beach
Comment from Hotel Management
Jul 26, 2016 by Sven, Hotel Management
I am pleased to read that your stay was excellent. We look forward to your return in the near future. Sincerely, Sven Wiedenhaupt General Manager
5 out of 5
by A verified traveler from さいたま市浦和

ビジネスには最適のロケーション

Posted Jun 25, 2016
Pros: いつもは朝食が充実しているのだがラマダン期間中の影響か何時もより品数が少ない印象があったが、矢張り素晴らしいものでした。加えてバスタブが窓辺にあり眺望が楽しめた。全ての部屋がそうではないようだが。
Cons: 特には気付かないがコンセルジュの対応があとワンランクアップすべき。頼んだことはキチンとやるのだが、これだけ評価できるホテルには惜しまれる。
Location: 街中にあるが系列リゾートホテルを利用する事が出来る。マリンアクティビティはシャトルバスで行けば楽しめる。
ビジネス客向けに当初から出発したホテルだけにアシスト体制、設備は充実している。 レストランも充実している。
5 out of 5
by A verified traveler from Minneapolis MN

Posted Jun 21, 2016
Pros: Location
Excellent location and superb service. Still a leading hotel in Dubai.
5 out of 5
by A verified traveler from UK

a great hotel at an excellent location

Posted Jun 5, 2016
very professional and willing to please staff. the quality of customer service in the rooms was superb. would definitely recommend and stay again!