Ratings based on 177 Verified Reviews

4.2 out of 5
80% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
for Everyone
by A verified traveler from Hampshire

Quiet hotel

Posted Feb 25, 2017
The hotel is very quiet and therefore not much of a vibe in the restaurants and bars. The building sites either side woke us up each morning. The swimming pool was excellent and the cocktails from the Beach Bar were good. breakdast was very expensive for our family of 5 so self-catered each morning.
Comment from Hotel Management
Mar 24, 2017 by Kempinski Palm Jumeirah, Hotel Management
Dear Darren, Thank you for your feedback. We have noted your valuable remarks which will serve to the improvement of our services. Best Regards, Natalia Kashirskaya Hotel Manager
4 out of 5
by A verified traveler

Great Family Break

Posted Oct 3, 2016 on Hotels
We stayed for two nights on a family get away. The front desk service was excellent - Ahmed was very helpful. The room was spacious and the beach/pool great. However, the beds are extremely uncomfortable and need to be looked at. Even so, was a most enjoyable experience.
5 out of 5
for Everyone
by A verified traveler from Newcastle ,UK

Out on the palm and away from the madding crowd

Posted Aug 6, 2016
Pros: very luxurious and staff very helpful beds extremely comfortable
Cons: have a shop inside
Location: water sports available by pick up at the hotel. bit of a drive back into Dubai but Wild Wadi water park close.
Lovely time at the hotel.very welcomed and calm and serene surroundings. Staff always helpful.No shop inside or nearby but restaurants and room service excellent Pool great for the kids and adults alike. would definitely go back!
5 out of 5
for Everyone
by A verified traveler from atlanta

Superb hotel on the beach

Posted May 30, 2016
Luxury hotel with every conceivable amenities and lovely location on the palm island. Incredible views of Dubai skyline from the balconies.
1 out of 5
by A verified traveler from Jeddah

Posted May 1, 2016
I've arrived at 5 pm I found out the hotel name is not what I want and I found the hotel neighbourhood under construction without knowing that the hotel is only for families who want to stay in the beach.
3 out of 5
by A verified traveler from C

Better Options on the Palm

Posted Mar 14, 2016
Stayed a night in a ocean view two bedroom suite. Ate dinner at Brunello's italian restaurant. Underwhelmed by the hotel's vibe. It is a hotel and residences concept but doesn't do either particularly well. Staff were unprofessional. Hallway to room had a terrible odor. Room had a dull rumbling noise (not to be confused with the loud construction vehicles passing in front of the hotel) that was constant and more noticeable in the early morning when you are keen to sleep. Overall, the experience does not justify the cost.
3 out of 5
by A verified traveler from London

Overpriced property surrounded by cranes

Posted Mar 1, 2016
Pros: Clean
Cons: Spa needs attention; no hot tub as 'not working'
Booked package through expedia but were met early morning 7am with an early check-in charge! It was our wedding anniversary so staff had made an effort to decorate the room with rose petals and had a cake for us, which was pleasing. Second sting came when we were told that there was no breakfast included, after 5 days of having breakfast there! So we were being charged unknowingly; the choice to have it elsewhere was therefore not ours. I was quite sure I had booked with breakfast when perusing the expedia website. Beach was nice though; no waves and so the sea water is still. Construction sites both before and after the hotel. Shaurat at the concierge deserves full marks!
3 out of 5
by A verified traveler from Belgium

Relaxing Atmosphere

Posted Nov 25, 2015
Pros: Calm
Polite & Helpful Staff; Ideal Location For Relaxing.
4 out of 5
by Mateb

good relaxation

Posted Sep 11, 2015 on Hotels
it was a good stay . i would like to thank the manager mr. say for his care and hospitality . one thing bothered me there was only 2 resturants at this big hotel.
5 out of 5
by JASSIM from Qatar

Great hotel stay

Posted Aug 11, 2015 on Hotels
Everything was great except for the cleanness of the rooms and kitchen ..