Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Dubai city tour

Posted Feb 9, 2016
Pros: Nice and value hotel, well located ( in front of Emirates shopping mall ) for a city tour. Good service and clean. It has 3 restaurants in the hotel
Cons: Rooms are very small but ok for a couple of nights. Bathroom is really small to be confortable, specially the sink... No room to leave your things ...
Location: Close to the emirates shopping mall, Jumeira beach, souk medinaht. If you want a hotel closer to all city attractions go near Dubai shopping Mall
Nice and value hotel, well located ( in front of Emirates shopping mall ) for a city tour. Good service and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2016
Tilava huone, ystävällinen palvelu. Aamupala oli hyvä. Sijainti kaupunkilomalle hyvä, kauppakeskus ja metroasema kävelymatkan päässä. Yleisen taksin sai helposti hotellin läheltä.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Very happy

Posted Jan 18, 2016
The hotel was very good clean friendly staff would go back
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to mall of emirates .

Posted Jan 2, 2016
Location: Mall of emirates metro stop is the best thing and the mall a walkable distance helps
Great Breakfast spread , Pool at the terrace is clean . WIFI in the hotel is added bonus . All in all a great place to unwind after a hectic day outside as a tourist.
Comment from Hotel Management
Jan 7, 2016 by Novotel Suite, Hotel Management
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Suite Novotel Mall of Emirates. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We are looking forward to hear from you to be able for us to take further step towards our goal to serve our guests better. It would be a pleasure to welcome you back again in the future. Sincerely, Laszlo Jaszberenyi General Manager Suite Novotel & Ibis Mall of the Emirates
3 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg

Gutes Hotel an der Mall of the Emirates

Posted Dec 22, 2015
Pros: Das a la Carte Restaurant
Cons: Der Teppich im Zimmer und Flur ist sehr abgewohnt
Location: Direkt neben der Mall of the Emirates Metrostation "Mall of the Emirates"
3*-Hotel direkt neben der Mall of the Emirates. Möbel entsprechen auch tatsächlich "nur" den 3 Sternen, Teppiche im Zimmer und den Fluren sind abgewohnt, Service ist jedoch wie in Dubai üblich top. Frühstücksbuffet ist ok, vergleichbar mit europäischen Hotels, das a la Carte Restaurant jedoch ist wirklich sehr gut und das zu mit Deutschland vergleichbaren normalen Preisen. Es wird Alkohol ausgeschenkt. 4x die Woche gibt es Themenabende zum Buffet, Anmeldung ist nicht erforderlich. Wifi ist überall in guter Stärkte verfügbar. Eingang zur Mall of the Emirates & der nächsten Metrostation ca 5-10 Minuten Fussweg, von dort sind die Hotspots der Stadt gut zu erreichen. Taxis sind immer recht schnell zu bekommen, vorsicht jedoch bei den "falschen Taxen" die im Hotel gerne angeboten werden, es sind völlig überteuerte private Limosinen. In der näheren Umgebung gibt es Restaurants, Minimarkets, Apotheken und was man sonst so meint zu brauchen, es ist kein Neubaugebiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 19, 2015
It was a nice hotel , they allowed me to change the room 3 times . They let me keep my bags at the luggage room from 11 am since I make check out until 9 pm .
2 out of 5
by A verified traveler

Close to dki dubai

Posted Dec 17, 2015
We ask for blanket but they did not provide. Bed size is very small.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2015
The hotel was very convenient to the Emirates Mall and worked well for the event I was attending.
Comment from Hotel Management
Dec 12, 2015 by Novotel Suite Mall of the Emirates, Hotel Management
Dear Valuable Guest, Many thanks for reviewing us! I was happy to see that you had a good stay with us and I am looking forward to welcoming you back to the Novotel Suite Mall of the Emirates in the not too distant Future. Sincerely, Laszlo Jaszberenyi General Manager Suite Novotel & Ibis Mall of the Emirates
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Clean, spacious, conveniently located

Posted Dec 6, 2015
Pros: I really like the room layout, quality of service, and the location.
Cons: The furniture is showing it's age but was not a big issue for me. It served its function.
Location: You can walk to the Mall of Emirates, the metro, and the city sightseeing hop-on hop-off bus. There are two attached restaurants.
The reception staff were pleasant and check in was quick and smooth. My room was clean and spacious. The sitting furniture is a a bit warn but I was not taking it with me when I left so I got over it. The bed was reasonable comfortable and there were plenty of toiletries provided along with 2 bottles of water each day. Any of my requests were addressed immediately. There was a sufficient variety of items for breakfast. Aside from watery scrambled eggs, the quality and taste of the good was good. The staff I encountered in all areas were pleasant, professional, and helpful. The hotel is location a short walking distance to the Mall of Emirates and the metro station.
Comment from Hotel Management
Dec 13, 2015 by Novotel Suite Mall of the Emirates, Hotel Management
Dear Miss Tony, We very much appreciate your comments regarding your stay Suite Novotel Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laszlo Jaszberenyi General Manager Suite Novotel & Ibis Mall of the Emirates
4 out of 5
Recommended
for Couples
by A verified traveler from Frankfurt

Gute Lage direkt an der Mall of the Emirates

Posted Nov 29, 2015
Pros: Das große Zimmer war toll. Ebenso die Aufteilung Bad und WC als eigenständige Räume. WiFi empfang war tadellos. Klimaanlage sehr Leise. Pool.
Cons: Die Betten waren sehr hart . Der Teppich hatte vereinzelt Flecken.
Location: Mall of the Emirates. Pizza bei 800Pizza war gut und günstig, The Royal Bhudda Restaurant im Holiday Inn war gut.
Wir waren für 8 Tage in diesem Hotel. Es wurde aufgrund der Lage ausgewählt da die Entfernung zur Dubai Marina und Dubai Downtown in etwa dieselbe ist. Man sollte sich in Dubai darauf einstellen viele Strecken mit dem Taxi zurückzulegen da die Distanzen relativ groß sind. Die Metro verläuft quasi parallel zur Hautstraße von Nord nach Süd ist aber nur begrenzt zu nutzen da die Entfernungen z.B.Dubai Marina von der Haltestelle doch sehr weit sind. Ein Shuttle zum Strand erfolgt kostenfrei jeweils um 09.00 und 11.30 Uhr mit festen Rückfahrzeiten um 15.00 Uhr und 17.00 Uhr. Der Fahrer warte nicht und ist sehr pünktlich - dies sollte man bedenken sonst muss man mit dem Taxi zurück fahren. Empfehlung : Gutscheinbuch "The Entertainer" - Sind zwei dicke Bücher mit Gutscheinen 2für1 (genau prüfen was ihr unternehmen wollt und ggf. in der App mal schauen welche Gutscheine es gibt)
Comment from Hotel Management
Dec 2, 2015 by Novotel Suite Mall of the Emirates, Hotel Management
Dear Valuable Guest, We very much appreciate your comments regarding your stay Suite Novotel Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As of concerning the shuttle, the road authority doesn’t allow buses to wait there. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laszlo Jaszberenyi General Manager Suite Novotel & Ibis Mall of the Emirates