Ratings based on 766 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Pros: room, staff, kids pool
Location: right next to mall, but one needs to walk a bit to get to the actual entrance, which could be challenging in hot days
positive overall. good stay, spacious room, good staff kids enjoy the pool with the 45cm deep one
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very short walking distance to MoE

Posted Apr 24, 2017
Quite, clean, comfortable hotel. Very friendly staff. Great location. Well recommended
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Good location and excellent service

Posted Apr 24, 2017
A nice hotel with good service. Hotel staff were exceptional and they were quick. Definitely recommended for families. Room is big and quite spacious, we enjoyed our stay here
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff were nice and friendly

Posted Apr 23, 2017
I had a great time, the hotel was close to the mall and food cour
4 out of 5
Recommended
for Everyone
by A verified traveler from Chesapeake, Va

Family Vacation

Posted Apr 8, 2017
When we arrived, our room was not available. The hotel stated they had overbooked. We were able to move into our proper room the next morning, and for the inconvenience we were given the free breakfast buffet for the entirety of our stay. The breakfast buffet is ok, nothing fancy. For the Americans staying, don't expect Ihop. But there is a Ihop nearby in the Mall of Emirates. I would have rated them 5 stars but the hotel does not provide washcloths. I was told to go to the mall and purchase my own if I needed them, which I did did since the Mall of Emirates is 2 minutes walking distance. If you ever get hungry late at night, there is a 24hr restaurant called Nandos that serves great grilled chicken. I would stay again at this hotel, but would have to remember to bring my own washcloths.
Comment from Hotel Management
Apr 17, 2017 by Ayman Hassan, Hotel Management
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager
2 out of 5
by A verified traveler

Not suitable if you need an Internet Connection

Posted Apr 2, 2017
Decent hotel however the 'High Speed' internet connection provided is awful, so slow that it's almost useless. Seemed to be intentionally capped at 1Mbs maximum.
Comment from Hotel Management
Apr 3, 2017 by Ayman Hassan, Hotel Management
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the WIFI , please note that your comment has been forwarded to the operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best Novotel ever - internet not reliable

Posted Apr 1, 2017
Pros: Everything! How kind staff were!
Cons: Internet.
Location: Mall of the Emiratea and two metro statins nearby.
My only complaint about this hotel is internet connection. It was unreliable and slow. The rest is great. Staff are incredibly nice and helpful, even with requests that have nothing to do with hotel services. Roma clean and comfortable and buffet breakfasts varied and delicious. Location unbeatable. I would go back.
Comment from Hotel Management
Apr 3, 2017 by Ayman hassan, Hotel Management
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the WIFI , please note that your comment has been forwarded to the operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.
3 out of 5
Recommended
for Everyone
by A verified traveler

The people were nice.

Posted Mar 31, 2017
Pros: The staff was really nice.
Cons: Accurate bed description needed. 2 singles & a double shouldn't in real life be 1 pullout couch, 1 couch (not a pull out) that u can sleep in & a dble
Location: There's the Mall of the Emirates in actual walking distance and close to the metro.
The bare minimum of cleanliness was kept here. Meaning that the beds were made.
Comment from Hotel Management
Apr 3, 2017 by ayman Hassan, Hotel Management
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to major attractions and the Mall of the Emi

Posted Mar 31, 2017
Pros: location
Cons: see comments above
Location: It is located between 2 metro stations and walking distance around 10 mins to each station. At this weather I found walking to the station comfortable
Came for a conference at World Trade Centre - brought family along. Satisfied with mostly everything, staff are friendly, especially at lobby, the young porter/attendant - always eager to help, and very helpful, very service-oriented. The family suite has enough space for 3 of us (with one teenager). The gym was well equipped. The sofa bed was not sturdy, and not comfortable for an adult. Could be easily improved. Leakage of water under the shower door of the smaller bathroom (435) was inconvenient. Also could be checked and fixed. The free wifi, contrary to most reviews, I find quite adequate and not too slow. I found no problems with emails, texting, webpages, streaming short videos and downloads, although my daughter did mention that it was slow once.
Comment from Hotel Management
Apr 3, 2017 by Ayman Hassan, Hotel Management
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the sofa bed and WIFI , please note that your comment has been forwarded to the operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
the staff was excellent! room was well prepared for us as we ordered for extra bed. room is relatively big than other novotel hotels.
Comment from Hotel Management
Mar 19, 2017 by Ayman Hassan, Hotel Management
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager