Outdoor pool
Check availability

Reviews of Novotel Suites Mall Avenue Dubai

3 out of 5
Novotel Suites Mall Avenue Dubai
2A Street, Dubai

Reviews

8.2

Very Good

Rating 10 - Excellent. 378 out of 1000 reviews" "
Rating 8 - Good. 436 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. The interior of the hotel and rooms was excellent, down to the toiletries selection in the bathrooms.
Stayed 1 night in Apr 2024

8/10 Good

Naren

Traveled with family
Liked: Cleanliness, staff & service
The property is older and smells in the hallways. It could use a renovation. It is within walking distance to the mall.
Stayed 7 nights in Mar 2024

10/10 Excellent

Roberto, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything, staff, clean hotel, good breakfast buffet, tour assistant great help (Mr. Rabee) good suggestions!!!!
Stayed 9 nights in Mar 2024

8/10 Good

shoukat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very good size rooms. Very clean
Stayed 3 nights in Mar 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a fantastic location, very near to the Mall. Some really nice local eateries just 5 minutes walk away. The staff are really friendly and helpful. Security staff on site 24/7, not that they were needed. Good size room with separate bath, showers and toilet, which was convenient. We would definitely stay there again.
Stayed 5 nights in Jan 2024

10/10 Excellent

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here 12 years ago and the hotel still looks great and has been well taken care of. The staff was very friendly and always helpful.
Stayed 6 nights in Feb 2024

6/10 Okay

Boubker

Stayed 2 nights in Feb 2024

10/10 Excellent

SURENDRA

Stayed 3 nights in Feb 2024

8/10 Good

Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Jan 2024

8/10 Good

Habiba

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 6 nights in Jan 2024

8/10 Good

Dorbibi

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff customer service, convenient location.
Stayed 7 nights in Dec 2023

8/10 Good

Prabhas

Stayed 6 nights in Jan 2024
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Delwar

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good location and friendly staff
Friendly staff, good location next to mall and metro. Spacious room with two bathrooms. Good pool and gym. Allowed us to check-in early which was really great. Room was a little dated.
Stayed 5 nights in Dec 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Enzo, Irvine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pleasant stay, people are friendly . highly recommended
Stayed 10 nights in Dec 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

AB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the opportunity to stay in this Novotel and they performed above and beyond. From the check in staff (Ms. Paris) to the security staff (Ms. Reena), two remarkable and memorable staff members on their team, my short stay was filled with excellent customer service. I had left behind some very valuable documents in the safe in the room and forgot to pick them while I was checking out. Within an hour of me checking out I got an email from the customer service staff that I had left it there and to come collect it. I must say this was a life saver because my whole travel would have been a disaster without these documents. I cannot express my gratitude in words but THANK YOU!
Stayed 2 nights in Dec 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
One night experience
Although both the gym and pool are small they both are good. The pool has life guards so that kids can play freely. It is a rooftop pool and therefore can be enjoyed in peace during the day and early evening.The gym is well equipped for what it is. Due to environmental protection the room temperatures are set to a min of 24C. This is not very comfortable for those coming from a cold country. Although booking says 1400 check in. I was provided a room on arrival 1200. However the room was not cleaned properly. The carpet was not vacuumed, a large plastic wrapper was left on the floor. There was long hair left in the sink. Once I informed reception they were extremely apologetic wanted to offer me a new room and free travel to the airport. Breakfast is above average but not excellent. Quite a broad spectrum of food from pancakes to freshly made omelette so it will suffice.
Stayed 1 night in Dec 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear valued guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a really nice area. Across the street from Emirates mall/metro and 20 or so minutes drive from the major tourist areas with taxis driving by the hotel all the time. The hotel is nice, quiet, clean and great if you don’t want to spend a crazy amount on a hotel.
Stayed 3 nights in Dec 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

JOAO

Stayed 2 nights in Dec 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Simely

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time as a family of 4 with 2 little kids. The staff was kind through and through. The breakfast was delicious and had a decent amount of choices. We most likely will stay here again in the future.
Stayed 5 nights in Dec 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

hussein

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Novotel Dubai! The breakfast spread was impressive, with a wide variety to choose from. The staff were friendly and went out of their way to make me feel welcome. The room was clean and spacious, providing a comfortable and enjoyable stay. I am looking forward to returning in the future!
Stayed 4 nights in Dec 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jasur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Fahd

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Nov 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Dheeraj

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Comfy, convenient business stay
Nice business stay, close to the mall of Emirates and good food options around and connectivity to shiekh Zayed road and other main parts of the city. Breakfast options and food quality could be better. Room size are decent and comfy.
Stayed 2 nights in Nov 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

naman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience and stay
Stayed 4 nights in Oct 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice !
Stayed 1 night in Oct 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

6/10 Okay

Stephen

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Front desk is never available when you call. Looks like it is always short of manpower. Breakfast is average. Clean place. But could do better with their operations.
Stayed 2 nights in Oct 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Hesam Jolous

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Sep 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Hannah Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT ROOM
So far so good.....
Stayed 2 nights in Sep 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Good

Harji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Gurmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stellar hospitality
Hotel staff made sure everything is perfect. Amazing breakfast. Rooms were sparkling clean. 10 / 10 would come again.
Stayed 6 nights in Sep 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

6/10 Okay

Emin

Business traveler
Liked: Cleanliness, staff & service
Service is good. Room space is ok. Bathroom is not comfortable. Since it's named Novotel Suites, I supposed it would have a fridge with a freezer. Well, I didn't have...
Stayed 4 nights in Sep 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

reza

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a clean hotel
Very dirty hotel, the rating should be way lower. Toilet bowl had stains on it so disgusting
Stayed 4 nights in Sep 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Ricardo M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nice area, close to Metro station.
Great value for the money. Amazing breakfast. The only thing that was upsetting is that even though we were on a line to check in, people kept on cutting un and the reception personnel would say nothing, thus encouraging a certain disorganization.
Stayed 2 nights in Sep 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Good

Denis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff that go the extra mile to make guest comfortable. Very central location with key landmarks/activity spots in Dubai nearby. Will highly recommend for families.
Stayed 10 nights in Aug 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Nhial

Stayed 4 nights in Jul 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

MOINUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 weeks at this oremises
Wonderful. Huge shout to Mr Hatim and mr Rana
Stayed 22 nights in Jun 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Good

ALI

Stayed 4 nights in Jul 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Spacious Suites
Great hotel with great services and very friendly staff
Stayed 2 nights in Jun 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Good

Brent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Rahim

Stayed 2 nights in May 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Fiona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked having 3 beds for ourselves and 2 children. The breakfast was excellent and great value for money. The staff were very pleasant. We liked being able to walk to the Mall of the Emirates and the skytrain station there. Would not hesitate to recommend and stay here again.
Stayed 3 nights in Apr 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Priyanka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay with novotel suites. They gave us a free upgrade on our room. Staff is extremely courteous and polite. They take extra care to look after each guest’s requests. Beautiful and shining clean rooms. Must visit again.
Stayed 2 nights in Mar 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

4/10 Poor

Waddah

Business traveler
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Reception was unfriendly, front desk manager promised upgrade, never given, rooms cant be called a suite. Washroom is very uncomfortable, shower is 60 cms on one dimension, so you bang the walls as you shower. I have been in multiple hotels in the ares, most are significantly bigger rroms and washrooms.
Stayed 7 nights in Mar 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Muna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Good

Ahmas Qais

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 8 nights in Feb 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

EHAB

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Hotel is in Barsha area. Mashreq Metro station is 10 min walk, or Mall of the emirates station around same time. rooms are ok, staff are nice, breakfast is crowded, better to go before 9.00am there is No Spa at the hotel, while Expedia state that SPA is on site. a lot of dining options in the area , 10 min walk to Emirates mall .
Stayed 4 nights in Jan 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Good

HASHEM

Stayed 4 nights in Jan 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

6/10 Okay

Muna

Traveled with partner
Disliked: Staff & service, amenities
Small room and bathroom. Receptionist was not friendly and declined any VIP benefits unless I’m a member of the hotel chain.
Stayed 3 nights in Jan 2023
Response from Sincerely, Ghaith Dalati Hotel Manager on Jan 20, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,