Ratings based on 251 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not up to "one and only standards"

Posted Jan 24, 2017
Pros: Pool at Palace. Grill on beach
Cons: Service, electrician never called after auestion about an outlet, conscierge inconsistan- one good one not so good. Prperty overall 4.5 star.
Nice hitel, pool at Palace beautiful but the hotel is not up to other One & Only standards- Cabo, Bahamas extra. They have a second property The Palm that is much nicer and I would stsy there instead (more pricing but meets O&O standatds. I would stay in Madinat Jumeirah Resort instead-area is beautiful with great restaurants ( Meat Co and PadThi) and free boat transfer between restaurants and shops. Nice beach too.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Class

Posted Dec 28, 2016
Perfect in every way. Nina and Eau Zone are superb restaurants in their own right and the hotel grounds / pool / beach / facilities are world class.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean nice good resturants close to the beach

Posted Dec 1, 2016
Very nice hotel great staff beautiful garden and pool very comfortable and close to beach
3 out of 5
by A verified traveler

Dubai Surprise

Posted Nov 29, 2016 on Hotels
For the prices being demanded, the service at breakfast and in the restaurants/bars were quite poor for a One & Only resort. Lack of care for the clients was the norm save for the actual hotel duty manager who was excellent and the main barman in the Roof Terrace. Despite them giving you a hop on hop off map as the hotel standard map, the guest relations do not even know how hop on hop off works and was trying to send us on a EUR 20 taxi journey to pick up a bus when the nearest stop was only 4 minutes walk away. Signage to some of the hotel areas (restaurants) is shockingly bad with myself and another couple struggling to find one of the restaurants for 10 minutes despite a member of staff vaguely telling us (rather brusquely). Walking through the middle of one restaurant where diners are eating to get to another is not what you expect. Hotel bar prices are fairly standard for Dubai (so a glass of wine and beer will set you back about $20+)
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful hotel on the beach

Posted Nov 22, 2016
If you are looking for a hotel on the beach alongside a big pool area then this is perfect. Arabian court is fantastic, boasts very large rooms with balcony and is moments away from the Palm on one side and the marina the other. You aren't hindered by too much construction (which a lot of Dubai is at the moment) and can get around very easily with the tram opposite and concierge on hand to organise taxis at all times of day and night. The sunset is beautiful to watch from the beach, there are restaurants across almost every cuisine type and the staff couldn't do more for you. Taxi to downtown is around 25 minutes. highly recommended for all wanting to be slightly away from the hustle and bustle!
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Posted Nov 6, 2016
Loved the hotel! Absolutely amazing... Service was also outstanding!
3 out of 5
by A verified traveler from London

Too noisy, too busy, too few staff...

Posted Nov 5, 2016
A last minute trip, and thought I could trust the One&Only brand based on stays at other One&Only hotels. I ended up checking out after 4 days as the noise and environment just wasn't relaxing- a beach that was too busy, having to wait for ages for staff to bring towels and clear up a free sun lounger, incessant jet skis racing about and large boats playing very loud music. All of this while looking across the bay at building sites. Makes it impossible to relax sadly.
5 out of 5
by A verified traveler

Nice place to stay

Posted Oct 18, 2016 on Hotels
Amazing
4 out of 5
by A verified traveler

Beautiful scenery

Posted Oct 17, 2016 on Hotels
Amazing service once they found out we was on honeymoon, the guest relations staff were amazing people, especially Kathlyn
5 out of 5
by A verified traveler

Wonderful Hotel

Posted Oct 17, 2016 on Hotels
The One & Only was recommended too us by a friend who described it as the best hotel they had ever stayed in and I have too agree. It was beautiful, the staff were amazing nothing was too much trouble.