Ratings based on 59 Verified Reviews

4.9 out of 5
96% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by Ayaz

Wedding anniversary stay!!

Posted Jan 28, 2017 on Hotels
It was exceptional except we had a very bad dinner the first day at 101 restaurant which gave us very bad stomach cramps and made our second day stay go to waste totally!! The service, the room and the food was very very good!!
Comment from Hotel Management
Apr 9, 2017 by One and Only The Palm, Hotel Management
Dear Mr. Ayaz, Thank you so much for sharing your experience related to your stay with us. We indeed apologize for the unpleasant experience at 101. We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views. We look forward to such in the not too distant future. Kind Regards Management Team One&Only The Palm
5 out of 5
Recommended
for Couples
by A verified traveler from Manchester, England

Wow!! Best hotel we have ever stayed in.

Posted Oct 13, 2016
Location: The hotel is the last on one of the palms so appears a little isolated, but the hotel provides a boat shuttle service to the Marina.
From the moment we checked in it was obvious to see that the hotel had a very relaxed and personable feeling. Our room in The Manor House was gorgeous with a very large balcony. Separate shower and bath facilities. The room was cleaned every day and housekeeping visiting twice daily to replenish any items. The staff were fantastic - very helpful, always smiling and very courteous. They couldn't do enough for you. Yet if you wanted complete privacy , this is the place to go. We ate at all three of the restaurants and the food was awesome! They are all so different but the menus, variety and service were fantastic in all three. I can't think of a negative to say about the hotel, the staff or the food. They all should be so proud to be providing the best service to their visitors with always a smile.
Comment from Hotel Management
Oct 24, 2016 by Management Team One&Only The Palm, Dubai, Hotel Management
Dear Ms. Julie, Thank you so much for sharing your recent experience at One&Only The Palm We indeed delighted to read that you enjoyed the location of the resort just at the very apex of Palm Jumeirah, your room environment and its cleanliness the choice of our restaurants, and of course the services provided by our team of dedicated, passionate and definitely proud members. We value your comments which are shared with all and look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai
5 out of 5
by A verified traveler

Posted Sep 25, 2016 on Hotels
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Dear Guest, we would like to thank you for your positive feedback regarding your recent experience at One&Only The Palm. We really look forward to your return visit in a not too distant future. Kind Regards Management Team, One&Only The Palm, Dubai
5 out of 5
by Ali

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Dear Mr. Ali, we would like to thank you for your positive feedback regarding your recent experience at One&Only The Palm. We really look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai
5 out of 5
Recommended
for Families
by A verified traveler from Riyadh

Best place in Dubai to relaxe near the beach

Posted Aug 8, 2016
Everything was excellent at this hotel. The check-in experience was exceptional, and it may be the best I have had. The room was very comfy and beautiful. I'll definitely come back to this hotel.
Comment from Hotel Management
Aug 21, 2016 by Management Team, One&Only The Palm, Dubai, Hotel Management
Dear Mr. Saleh, Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our rooms, our facilities and services provided by our team of dedicated members. We value your comments which are shared with all and look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai
5 out of 5
by Mohamed A from UAE

A great place for romance and relaxation.

Posted Jul 23, 2016 on Hotels
Had a wonderful time at the one and only. True luxury, beautiful room and views.
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Dear Mr. Mohamed, Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members. We value your comments which are shared with all and look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai
5 out of 5
by A verified traveler

Beautiful hotel with exceptional service

Posted Jul 12, 2016 on Hotels
Excellent hotel - Not too large, beautifully appointed with all the amenities and a very friendly staff from the front desk to housekeeping. Beautiful grounds. Will definitely stay again.
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for sharing your recent experience. We are delighted to read that you enjoyed the general look and feel of the resort, our facilities and services provided by our team of dedicated members. We value your comments which are shared with all and look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai
4 out of 5
by Robert

Posted Jul 4, 2016 on Hotels
Comment from Hotel Management
Jul 11, 2016 by One and Only The Palm, Hotel Management
Dear Mr. Robert, Thank you so much for sharing your positive feedback in regards to your recent experience at One&Only The Palm. We look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Superb hotel with excellent facilities

Posted Jun 8, 2016
Had a excellent trip to the One & Only The Palm for our 3 night stay! One of the most relaxing and elegant hotels I have ever stayed! Would recommend to anyone!
Comment from Hotel Management
Jun 9, 2016 by Management Team, One&Only The Palm, Dubai, Hotel Management
Dear Mr. Ross, Thank you so much for sharing your recent experience, and delighted to read that you enjoyed our facilities and services provided by our team of dedicated members. We are indeed pleased to read that you have appreciated the overall look and feel of the resort. We value your comments which are shared with all and look forward to your return visit in a not too distant future. Kind Regards Management Team One&Only The Palm, Dubai
4 out of 5
by Nouf from Kuwait

Romantic get away

Posted May 26, 2016 on Hotels
First of all the room was well prepared as i requested and flowers were covering my bed wich i loved Second of all, hotel is suitable for couples but room service food was not testy And butlers have to know how to remain quite while knoking the door aslo the welcoming was amazing and super quick
Comment from Hotel Management
by One and Only The Palm, Hotel Management
Dear Guests, Thank you so much for taking the time and sharing your recent experience at One&Only The Palm. We will take good note with regard to the room service and butlers. Rest assured that each comment is reviewed with members of the concerned team and adjusted wherever possible. We however appreciate that you enjoyed the overall romantic look and feel of the resort. We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your best expectations. We look forward to such in the not too distant future. Kind Regards Management Team One&Only The Palm, Dubai