Ratings based on 164 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen

Christmas at Raffles

Posted Dec 27, 2016
Beautiful hotel in good location. Next door to the Wafi Shopping Mall and easy access for the Dubai Healthcare Metro. Rooms huge. Go for a club room as the added benefits care well worth the money. Only negative is the noise from the road when you are on the balcony but you switch off after a while. Lovely christmas spent in the sun.
Comment from Hotel Management
Dec 27, 2016 by Sarimah Rokim - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We apologize for the inconvenience you faced with regards to the road noise. That being said, we are glad that you appreciated our Raffles Club Lounge and found our location to be convenient. We look forward to welcome you again soon.
3 out of 5
by A verified traveler from Manchester

Nice hotel but.......

Posted Nov 28, 2016
Pros: The rooms were large and comfortable
Cons: The concierge
Location: Poor location, expect to travel to everyplace.. nothing around here apart from hospitals.
Nice hotel in the wrong part of Dubai, too far away from most attractions but good if you want a cheap taxi to and from the airport. The concierge must be the worst i have ever experienced in all my traveling around the world, can only be described as useless. We asked where to go at 10.30pm to be told everywhere closes at 11pm, this was on our first night and the next day we find out most places are open until at least 1am or 4am in most places. Then we asked then to book us a table in the best restaurant in town, after 90 minutes they come back and said there is no availability. I picked up the phone to the restaurant and was give a table straight away. I have stayed at Raflles all over the world, this time I was on pleasure and not business.... This is a hotel who treats their guests different on what they wear. This time i was in shorts and t-shirt and not suits.
Comment from Hotel Management
Dec 8, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We apologize for the inconvenience you faced with regards to concierge and location. Rest assured that we will work to improve our product and services. We hope to have the opportunity to welcome you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury!

Posted Nov 28, 2016
One of the best rooms in Dubai. The size of the room is huge and the design is amazing, with very confirtabe design and classy of the bathroom. The king size bed is very comfortable.
Comment from Hotel Management
Nov 30, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are delighted that you had a luxurious stay with us. It is wonderful to hear that you were comfortable in your spacious room. We look forward to welcome you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good hotel near amenities

Posted Nov 17, 2016
Pros: the rooms are excellent
Cons: The restaurant situation. Azur does only do buffet breakfast Solo closed on Sundays
Location: Wafi mall and walks on the creek
Good experience! The rooms are very luxurious and the staff is friendly and helpful
Comment from Hotel Management
Dec 8, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We apologize for any inconvenience you faced regarding our restaurants. Rest assured that we will work to improve our product and offerings. We hope to have the opportunity to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from K

Fantastic hotel, luxurious and super 5*

Posted Nov 2, 2016
Pros: I like the friendliness of the staff, they were very helped especially Thia and Mohammed. I also want to thank the night manager Yousuf who gave me complimentary breakfast which is so appreciated.
Cons: The gym was slightly small and that was the only issue.
Location: There isn't much to do nearby as it's in a slightly business area. The plus side is that it's only a 10 min can ride to dubai mall.
Comment from Hotel Management
Nov 8, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for posting on Expedia. We are pleased that you had a fantastic stay and received great service from our colleagues. Rest assured that Thia, Mohammed and Yousuf will be praised for their jobs well done. That being said, we apologize for any inconvenience you faced with regards to the gym size. Rest assured that we will work towards improving our product. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle

Excellent hotel

Posted Sep 11, 2016
Pros: The staff go out of their way to make sure everything is to your liking, nothing is too much trouble
Cons: I find it hard to think of anything
Location: Close to the airport, Wafi mall is part of the hotel, Dubai mall is a short taxi ride. Nice pool suitable for adults and children alike.
This is not the first time we have stayed at Raffles,, and certainly not the last. As always Raffles staff do their utmost to make your stay as pleasant as possible. We recieved an upgrade to a suite on arrival which made our stay even more enjoyable. The staff we have come to know from previous visits again welcomed us as friends and attended to our every need for the entire time we were there.
Comment from Hotel Management
Sep 22, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are glad that you had an excellent stay with us. It is wonderful to hear that you were impressed with our colleagues and enjoyed our pool area. We trust that you were comfortable in your spacious suite. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2016
We were able to check-in early and the room was fantastic. The staff are very friendly and competent. It was a great trip and a great hotel. We stayed on the Club Level with acces tothe Club Lounge. This is the best lounge I;ve ever been in. The hotel serves formal tea everyday and cocktails every evening. Easy place to meet the other guests. The room was very large with a great bed and lots of pillows if you want.
Comment from Hotel Management
Sep 22, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are pleased that you had a great stay. It is wonderful to hear that you were impressed with our colleagues. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was great

Posted Sep 7, 2016
I saw a lot of hotels here in Dubai, but the time I was here in raffles from vallet people until hostess all very familiar.
Comment from Hotel Management
Sep 22, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are pleased that you had a great stay. It is wonderful to hear that you were impressed with our colleagues. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location, bags of style

Posted Sep 6, 2016
Thoroughly enjoyable stay at the end of August 2016 to celebrate a special birthday. The service at the hotel is impeccable and just the right balance of friendliness and professionalism. Sahan on the concierge desk is exceptional. This is a man that knows his stuff and obviously enjoys his work. He was full of ideas and had bags of knowledge. Zee and Herbert in the dining room made us feel so welcome. It's nice when you can have a non-forced conversation with staff. Club room 709 was spacious and we made good use of the balcony for late afternoon chilling and also breakfast in one morning. The club facilities Are well worth the extra cost - a relatively secluded area to have a light breakfast, delicious afternoon tea or light supper. The hotel is in an excellent location, 15 minutes from the airport and very easy reach of the usual tourist spot. The local metro station is literally a few minutes from the hotel but cabs at the hotel are in abundance. You can also walk direct from the hotel into the large shopping mall which is part of the Egyptian themed complex. It was quiet on each occasion we visited but had an array of shops. The gym is a reasonable size wit, as expected, top notch equipment and weighs. The spa was nice, had a body massage which was ok, not outstanding. Breakfast was great, a really great selection and all fresh. We tried the crossroads bar one evening which wasn't to my liking - a bit too dark. But the lobby was a wonderful place to hang out
Comment from Hotel Management
Sep 22, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay with us. We trust that you had a memorable birthday celebration. It is wonderful to hear that you were impressed with our high standards of service. Rest assured that Sahan, Zee and Herbert will be praised for their jobs well done. Furthermore, it pleases us to know that you found our location to be convenient and even had the opportunity to explore the connecting Wafi mall. We also appreciate your comments regarding the body massage in the spa and Crossroads Bar. Rest assured that we will work towards improving our product. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from aylesbury

Best hotel in Dubai

Posted Aug 30, 2016
Spotless, friendly, five star, fantastic food, comfortable beds, great gym, the best staff in Dubai. Great location near metro station next to Wafi Mall. Club lounge is the ultimate so do upgrade.
Comment from Hotel Management
Sep 1, 2016 by Akanki Tyagi, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and sharing your feedback on Expedia. I am pleased that you enjoyed your stay with us and you loved the location of the hotel. It is wonderful to hear that you found our service excellent that made your stay exceptional. I trust that you were comfortable in your spacious room. We look forward to welcome you again soon. Regards, Akanki Tyagi - Quality Manager