Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from London

Posted Jul 24, 2016
It's no coincidence that Raffles is currently rated the #1 hotel in Dubai (as per TripAdvisor); there are not enough superlatives to describe this wonderful hotel and their staff - if you don't stay here when in Dubai, you're missing out!
Comment from Hotel Management
Jul 24, 2016 by Guest Services , Hotel Management
Dear Usman, Thank you for choosing Raffles Dubai and posting on Expedia. We are delighted that you enjoyed your stay with us and felt that we are truly deserving of our #1 spot. We look forward to welcome you again soon.
5 out of 5
by A verified traveler from 中東

快適さ、サービス、コスパ、すべてにおいて素晴らしかった

Posted Jul 9, 2016
Pros: 朝食、サービス、お部屋、値段
Cons: 見当たりません。
Location: 空港からタクシーで10分程度(1000円くらい)。都心からは離れてますが駅が近くにあるし問題ありません。むしろ窓から眺める遠くにあるビル群が幻想的で素晴らしいです。
ドバイの高級ホテルの中では群を抜いて安くて訪れるまで多少の不安はありましたが、滞在してみてその不安は吹き飛びました。 部屋は広くてきれいで居心地がよいです。 10階にある開放感のある専用ラウンジで、午後はアフタヌーンティ(おいしいサンドイッチやスイーツ)、夜はワインやビールがおいしいつまみと共に自由に愉しめます(クラブルームに宿泊するとラウンジが使えます)。 朝食もとってもおいしく、シンガポールのホテルということもあってか、アジア系の料理もすごくおいしいです。 プールやジムやミストサウナやスパなども充実していて、ホテルから出たくなくなります。 クリーニングも無料でついていて、この値段でこんなにしてもらっていいの??と申し訳なくおもってしまいます。 お出かけ目的ではなく、部屋でのんびりしたい人におすすめです。
Comment from Hotel Management
Jul 13, 2016 by Guest Services , Hotel Management
お客様へ ラッフルズホテルをお選び頂きまして誠にありがとうございます。 そしてエクスペディアにおけるラッフルズへのご評価も重ねて感謝致します。 今回のお客様のご滞在が素晴らしいものであった事大変嬉しく感じております。特にお部屋からの眺め、クラブラウンジ、朝食を高くご評価頂けました事は大変感銘を受けました。クラブルームにご滞在頂いたお客様にご提供しておりますご滞在中2点の無料ランドリーサービスに関しても、お客様のお役に立てましたとの事も誠に嬉しく思います。 ダウンタウンからラッフルズまではタクシーにて10分ほどの距離でございます。次回のご滞在の際には是非ご参考になされて下さい。 またラッフルズホテルにてお客様をお迎えできます日を楽しみにしております。
5 out of 5
by A verified traveler from Hong Kong

Very good stay with Raffles

Posted Jun 29, 2016
Pros: Close to the airport, good service, big size of the room and really good for business trip
Location: just next to WAFI mall but nothing much to shop
It's close to the airport. Around 10-15mins by taxi. the service is really good. I was really rush to the airport and my luggage was broken at the same time. I was getting crazy and the staff of the hotel was so helpful. He fixed my luggage when I was checking out. I was really enjoy the facilities and the service of this hotel. I hope to stay again in the nearly future.
Comment from Hotel Management
Jul 3, 2016 by Sarimah Rokim - Executive Assistant , Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are glad that you had a good stay with us. It is wonderful to hear that you were comfortable in your spacious room and found our location to be very convenient. We look forward to welcome you again soon.
5 out of 5
by A verified traveler

upscale hotel well located for downtown area

Posted Jun 18, 2016
Pros: The service and professionalism of the staff as well as the size and decorated rooms.
Location: The hotel has a mall attached which is ideal for some shopping. It is also close to the Dubai mall which has lots of activities for everyone.
Concierge service was excellent - took great care in arranging tours appropriate for us. Room service was over the top with our own butler assigned to us who provided service all times of the day and night. Overall the staff and services were excellent.
Comment from Hotel Management
Jun 22, 2016 by Sarimah Rokim- Executive Assistant , Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are pleased that you were impressed with our high service standards and comfortable rooms. I trust that you had an excellent time exploring the connecting Wafi mall. We look forward to welcome you again soon. Regards, Sarimah Rokim - Executive Assistant
5 out of 5
by A verified traveler

Holiday

Posted May 27, 2016
Hotel certainly is not cheap. Service is very good. Rooms is very big. Next to shopping center. Close to airport
Comment from Hotel Management
May 31, 2016 by Akanki Tyagi, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and sharing your feedback on Expedia. I am pleased that you enjoyed your stay with us. It is wonderful to hear that you found our service excellent that made your stay exceptional. We look forward to welcome you again soon. Regards, Akanki Tyagi - Quality Manager
5 out of 5
by A verified traveler from CHICAGO

Superb Hotel, Unprecedented Service

Posted May 11, 2016
Pros: Service, room cleanliness, service, outstanding restaurants, service, outdoor garden, did i mention OUTSTANDING SERVICE.
Cons: Nothing
Location: Financial district connected with WAFI mall
Stopped over in Dubai for 2 days on transit from Thailand to USA. Arrived at hotel after 130am, was greeted and assisted by staff in outstanding manner, escorted to our room, and given a detailed tour of the room. Butler service was impeccable, and were available 24/7 with a one minute response time. We were also offered a complimentary late checkout without having to ask. The building itself is spotless and pristine, the rooms so comfortable, spacious, and fancy. Dinner on the rooftop 17th floor Japanese restaurant offered impressive city views along with more outstanding food and service. I honestly couldn't think of one negative when i think of my experience at Raffles.
Comment from Hotel Management
May 17, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are glad that you were impressed with our high standards of service, and hotel cleanliness. It is wonderful to hear that you were comfortable in your room and had the opportunity to dine in Tomo Japanese Restaurant. We look forward to welcome you again soon.
5 out of 5
by A verified traveler

Most beautiful hotel we have ever stayed in.

Posted May 8, 2016
Pros: Provided a wheelchair which we could take off premises.
Cons: It is such a spectacular hotel,it is too bad that there is not more green space around the hotel to really appreciate its beauty.
Location: Next to Walfi Mall-walk right in off the lobby.
Felt like we were in Egypt. Gorgeous rooms. You will not be disappointed.
Comment from Hotel Management
May 10, 2016 by Sarimah , Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. I am pleased that you enjoyed your stay and appreciated the wheelchair service. With regards to green space, we have a Raffles Garden located on the 3rd floor that you are welcome to explore. I trust that you were comfortable in your room. We look forward to welcome you again soon. Regards,
4 out of 5
by Ahmad from قطر

فندق لا انصح به.

Posted May 1, 2016 on Hotels
فندق كبير بالاسم فقط ، الفندق والاثاث مستهلك.
Comment from Hotel Management
Jul 16, 2016 by Sarimah, Hotel Management
حضرة النزيل، شكراً لإقامتكم معنا في فندق رافلز دبي ولأخذ الوقت لمُشاركتنا رأيكم على هذا الموقع الإلكتروني. نأسف لعدم إستمتاعكم بتجربة الإقامة وعدم رضاكم عن مستوى جودة الآثاث في الفندق ،أرجو منكم الإتصال بي شخصياً على الرقم 0097143149801 إن كان لديكم أي ملاحظات أو أقتراحات أخرى من أجل تقديم خدمة أكثر تميزاً. نتطلع للترحيب بكم مرة أخرى قريبًا. مع فائق الإحترام والتقدير.
5 out of 5
by AHMED

Awesome and luxurious Hotel

Posted Apr 19, 2016 on Hotels
The wifi password didn't work with me nor the access code which i have been given by the front desk. Also, when I call the service line and room service no one answered the phone:
Comment from Hotel Management
Jul 9, 2016 by Sarimah, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Hotels.com. We are pleased that overall you had an awesome stay. Nonetheless, we apologize for any inconvenience you faced with the WIFI and telephone. Rest assured that your feedback is very important to us. We hope to have the opportunity to welcome you again soon.
5 out of 5
by Stephen from Wokingham UK

Highly recommended.

Posted Apr 19, 2016 on Hotels
The attention given by the staff was first class. Always greeted with a genuine smile. We were celebrating our 60th birthdays and wedding anniversary and received a free upgrade to a suite. Fantastic! We had also booked the package that includes breakfast, afternoon tea and evening nibbles and drinks. Definitely worth it. We were taken care of by Thanda who was so very attentive and friendly. I would certainly recommend this hotel.
Comment from Hotel Management
Jul 9, 2016 by Sarimah, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Hotels.com. Happy belated birthday and congratulations on your anniversary! We are glad that you enjoyed your stay with us. Rest assured that Thandar will be praised for the job well done.