Ratings based on 344 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Newcastle

Excellent hotel

Posted Sep 11, 2016
Pros: The staff go out of their way to make sure everything is to your liking, nothing is too much trouble
Cons: I find it hard to think of anything
Location: Close to the airport, Wafi mall is part of the hotel, Dubai mall is a short taxi ride. Nice pool suitable for adults and children alike.
This is not the first time we have stayed at Raffles,, and certainly not the last. As always Raffles staff do their utmost to make your stay as pleasant as possible. We recieved an upgrade to a suite on arrival which made our stay even more enjoyable. The staff we have come to know from previous visits again welcomed us as friends and attended to our every need for the entire time we were there.
Comment from Hotel Management
Sep 22, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are glad that you had an excellent stay with us. It is wonderful to hear that you were impressed with our colleagues and enjoyed our pool area. We trust that you were comfortable in your spacious suite. We look forward to welcome you again soon.
5 out of 5
by A verified traveler

Posted Sep 9, 2016
We were able to check-in early and the room was fantastic. The staff are very friendly and competent. It was a great trip and a great hotel. We stayed on the Club Level with acces tothe Club Lounge. This is the best lounge I;ve ever been in. The hotel serves formal tea everyday and cocktails every evening. Easy place to meet the other guests. The room was very large with a great bed and lots of pillows if you want.
Comment from Hotel Management
Sep 22, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are pleased that you had a great stay. It is wonderful to hear that you were impressed with our colleagues. We look forward to welcome you again soon.
5 out of 5
by A verified traveler

It was great

Posted Sep 7, 2016
I saw a lot of hotels here in Dubai, but the time I was here in raffles from vallet people until hostess all very familiar.
Comment from Hotel Management
Sep 22, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are pleased that you had a great stay. It is wonderful to hear that you were impressed with our colleagues. We look forward to welcome you again soon.
5 out of 5
by A verified traveler from London

Great location, bags of style

Posted Sep 6, 2016
Thoroughly enjoyable stay at the end of August 2016 to celebrate a special birthday. The service at the hotel is impeccable and just the right balance of friendliness and professionalism. Sahan on the concierge desk is exceptional. This is a man that knows his stuff and obviously enjoys his work. He was full of ideas and had bags of knowledge. Zee and Herbert in the dining room made us feel so welcome. It's nice when you can have a non-forced conversation with staff. Club room 709 was spacious and we made good use of the balcony for late afternoon chilling and also breakfast in one morning. The club facilities Are well worth the extra cost - a relatively secluded area to have a light breakfast, delicious afternoon tea or light supper. The hotel is in an excellent location, 15 minutes from the airport and very easy reach of the usual tourist spot. The local metro station is literally a few minutes from the hotel but cabs at the hotel are in abundance. You can also walk direct from the hotel into the large shopping mall which is part of the Egyptian themed complex. It was quiet on each occasion we visited but had an array of shops. The gym is a reasonable size wit, as expected, top notch equipment and weighs. The spa was nice, had a body massage which was ok, not outstanding. Breakfast was great, a really great selection and all fresh. We tried the crossroads bar one evening which wasn't to my liking - a bit too dark. But the lobby was a wonderful place to hang out
Comment from Hotel Management
Sep 22, 2016 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are glad that you enjoyed your stay with us. We trust that you had a memorable birthday celebration. It is wonderful to hear that you were impressed with our high standards of service. Rest assured that Sahan, Zee and Herbert will be praised for their jobs well done. Furthermore, it pleases us to know that you found our location to be convenient and even had the opportunity to explore the connecting Wafi mall. We also appreciate your comments regarding the body massage in the spa and Crossroads Bar. Rest assured that we will work towards improving our product. We look forward to welcome you again soon.
5 out of 5
by A verified traveler from aylesbury

Best hotel in Dubai

Posted Aug 30, 2016
Spotless, friendly, five star, fantastic food, comfortable beds, great gym, the best staff in Dubai. Great location near metro station next to Wafi Mall. Club lounge is the ultimate so do upgrade.
Comment from Hotel Management
Sep 1, 2016 by Akanki Tyagi, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and sharing your feedback on Expedia. I am pleased that you enjoyed your stay with us and you loved the location of the hotel. It is wonderful to hear that you found our service excellent that made your stay exceptional. I trust that you were comfortable in your spacious room. We look forward to welcome you again soon. Regards, Akanki Tyagi - Quality Manager
5 out of 5
by A verified traveler from MK

景色の綺麗な五つ星ホテル

Posted Aug 16, 2016
スタッフの皆さんの対応も素晴らしい。英語の苦手な私たちに対しても笑顔で対応していただけました。部屋をビル群の見える部屋へ変更してほしいという要望にも迅速に対応いただけました。宿泊するなら、バージュカリファの見える部屋をオススメします。ビル群の夜景が凄く綺麗です。
Comment from Hotel Management
Aug 18, 2016 by Sarimah - Executive Assistant, Hotel Management
この度はラッフルズドバイをご利用頂き、誠に光栄に存じます。 今後ともさらにお客様にお喜びいただけるホテルとなるよう、スタッフ一同精進してまいりますので引き続き愛顧いただければ幸いでございます。 ご投稿いただき誠にありがとうございました。
5 out of 5
by A verified traveler from London

Posted Jul 24, 2016
It's no coincidence that Raffles is currently rated the #1 hotel in Dubai (as per TripAdvisor); there are not enough superlatives to describe this wonderful hotel and their staff - if you don't stay here when in Dubai, you're missing out!
Comment from Hotel Management
Jul 24, 2016 by Guest Services , Hotel Management
Dear Usman, Thank you for choosing Raffles Dubai and posting on Expedia. We are delighted that you enjoyed your stay with us and felt that we are truly deserving of our #1 spot. We look forward to welcome you again soon.
5 out of 5
by A verified traveler from 中東

快適さ、サービス、コスパ、すべてにおいて素晴らしかった

Posted Jul 9, 2016
Pros: 朝食、サービス、お部屋、値段
Cons: 見当たりません。
Location: 空港からタクシーで10分程度(1000円くらい)。都心からは離れてますが駅が近くにあるし問題ありません。むしろ窓から眺める遠くにあるビル群が幻想的で素晴らしいです。
ドバイの高級ホテルの中では群を抜いて安くて訪れるまで多少の不安はありましたが、滞在してみてその不安は吹き飛びました。 部屋は広くてきれいで居心地がよいです。 10階にある開放感のある専用ラウンジで、午後はアフタヌーンティ(おいしいサンドイッチやスイーツ)、夜はワインやビールがおいしいつまみと共に自由に愉しめます(クラブルームに宿泊するとラウンジが使えます)。 朝食もとってもおいしく、シンガポールのホテルということもあってか、アジア系の料理もすごくおいしいです。 プールやジムやミストサウナやスパなども充実していて、ホテルから出たくなくなります。 クリーニングも無料でついていて、この値段でこんなにしてもらっていいの??と申し訳なくおもってしまいます。 お出かけ目的ではなく、部屋でのんびりしたい人におすすめです。
Comment from Hotel Management
Jul 13, 2016 by Guest Services , Hotel Management
お客様へ ラッフルズホテルをお選び頂きまして誠にありがとうございます。 そしてエクスペディアにおけるラッフルズへのご評価も重ねて感謝致します。 今回のお客様のご滞在が素晴らしいものであった事大変嬉しく感じております。特にお部屋からの眺め、クラブラウンジ、朝食を高くご評価頂けました事は大変感銘を受けました。クラブルームにご滞在頂いたお客様にご提供しておりますご滞在中2点の無料ランドリーサービスに関しても、お客様のお役に立てましたとの事も誠に嬉しく思います。 ダウンタウンからラッフルズまではタクシーにて10分ほどの距離でございます。次回のご滞在の際には是非ご参考になされて下さい。 またラッフルズホテルにてお客様をお迎えできます日を楽しみにしております。
5 out of 5
by A verified traveler from Hong Kong

Very good stay with Raffles

Posted Jun 29, 2016
Pros: Close to the airport, good service, big size of the room and really good for business trip
Location: just next to WAFI mall but nothing much to shop
It's close to the airport. Around 10-15mins by taxi. the service is really good. I was really rush to the airport and my luggage was broken at the same time. I was getting crazy and the staff of the hotel was so helpful. He fixed my luggage when I was checking out. I was really enjoy the facilities and the service of this hotel. I hope to stay again in the nearly future.
Comment from Hotel Management
Jul 3, 2016 by Sarimah Rokim - Executive Assistant , Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are glad that you had a good stay with us. It is wonderful to hear that you were comfortable in your spacious room and found our location to be very convenient. We look forward to welcome you again soon.
5 out of 5
by christophe

Posted Jun 26, 2016 on Hotels
Comment from Hotel Management
Jun 29, 2016 by Sarimah, Hotel Management
Dear Guest, Thank you for staying at Raffles Dubai and reviewing on Hotels.com. We are pleased that you enjoyed your stay. We look forward to welcome you again soon. Regards, Sarimah Rokim - Executive Assistant