Great location, bags of style
Posted Sep 6, 2016
Thoroughly enjoyable stay at the end of August 2016 to celebrate a special birthday. The service at the hotel is impeccable and just the right balance of friendliness and professionalism.
Sahan on the concierge desk is exceptional. This is a man that knows his stuff and obviously enjoys his work. He was full of ideas and had bags of knowledge. Zee and Herbert in the dining room made us feel so welcome. It's nice when you can have a non-forced conversation with staff.
Club room 709 was spacious and we made good use of the balcony for late afternoon chilling and also breakfast in one morning.
The club facilities Are well worth the extra cost - a relatively secluded area to have a light breakfast, delicious afternoon tea or light supper.
The hotel is in an excellent location, 15 minutes from the airport and very easy reach of the usual tourist spot. The local metro station is literally a few minutes from the hotel but cabs at the hotel are in abundance. You can also walk direct from the hotel into the large shopping mall which is part of the Egyptian themed complex. It was quiet on each occasion we visited but had an array of shops.
The gym is a reasonable size wit, as expected, top notch equipment and weighs. The spa was nice, had a body massage which was ok, not outstanding.
Breakfast was great, a really great selection and all fresh. We tried the crossroads bar one evening which wasn't to my liking - a bit too dark. But the lobby was a wonderful place to hang out
Comment from Hotel Management
Sep 22, 2016 by Sarimah - Executive Assistant, Hotel Management
Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia.
We are glad that you enjoyed your stay with us. We trust that you had a memorable birthday celebration. It is wonderful to hear that you were impressed with our high standards of service. Rest assured that Sahan, Zee and Herbert will be praised for their jobs well done.
Furthermore, it pleases us to know that you found our location to be convenient and even had the opportunity to explore the connecting Wafi mall. We also appreciate your comments regarding the body massage in the spa and Crossroads Bar. Rest assured that we will work towards improving our product.
We look forward to welcome you again soon.