5 outdoor pools, open 9:00 AM to 6:00 PM, cabanas (surcharge)

Reviews of Sofitel Dubai The Palm Resort & Spa

5 out of 5
Sofitel Dubai The Palm Resort & Spa
East Crescent Road, Dubai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1001 reviews" "
Rating 8 - Good. 214 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cecia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were super clean and I loved the L’Occitane products available. I was most impressed with the staff, especially the ones in the Premier lounge. A special shout out to Akash, Shoon, Rahul, Ibrahim and the other gentlemen whose name started with an A. They made my stay very special. After the second day they already had my drink orders memorized! They were the absolute best!
Stayed 5 nights in Mar 2024
Response from Rosebella Abraham on Mar 25, 2024
Dear Valued Guest, At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.At Sofitel Sofitel Dubai The Palm, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise.Thank you once again and we do hope to welcome you back soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 7 nights in Mar 2024
Response from Rosebella Abraham on Mar 25, 2024
Dear Valued Guest, Thank you for your most valuable feedback.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Artsiom

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel. Luxurious. Very quiet resorty location but dubai marina is close and that is the most buzz area in town.
Stayed 9 nights in Mar 2024

10/10 Excellent

Erica

Liked: Staff & service, property conditions & facilities
Concierge Samuel, Dennis and Naveed were excellent and helpful with extremely good customer service skills.
Stayed 7 nights in Mar 2024
Response from Rosebella Abraham on Mar 20, 2024
Dear valued Guest,Greetings from Sofitel Dubai The Palm!On behalf of the entire Sofitel team, I would like to express my gratitude while reading your detailed feedback following your recent stay. Nothing is more rewarding and encouraging for us than such a heart-warming note you shared. I am grateful for your compliments on the services of our “Heartists”Looking forward to welcoming you again.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff were excellent - very helpful and approachable. I arrived at the hotel much earlier than the correct check in time, and the desk staff were able to find a room for me within an hour. I was very appreciate of this. The food quality was superb, in particular at the Porterhouse restaurant. A few negatives though - the USB phone charger in the room did not work, the bedside phone would only work on speakerphone (couldn't get the handset to work). I was not able to charge purchases to the room and had to pay for everything individually. Whilst the food quality was good, there was not a great variety for lighter snack-type meals. I found lunchtimes particularly awkward as I didn't want to order large meals
Stayed 3 nights in Mar 2024
Response from Rosebella Abraham on Mar 18, 2024
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 4 nights in Feb 2024
Response from Rosebella Abraham on Mar 18, 2024
Dear Valued Guest, Thank you for your most valuable feedback.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Claire Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic the hotel the staff the location the food was great The service was great! Would highly recommend. Definitely going back!
Stayed 3 nights in Mar 2024
Response from Rosebella Abraham on Mar 18, 2024
Dear Valued Guest, Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Adaora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond EXCELLENT!! Very friendly anf helpful. The breakfast buffet was bland, very British, and consistent with most 2 star hotels in the States.
Stayed 5 nights in Mar 2024
Response from Rosebella Abraham on Mar 18, 2024
Dear Valued Guest, Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Rosebella Abraham on Mar 18, 2024
Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, friendly staff, all so welcoming. Would definitely recommend
Stayed 5 nights in Feb 2024
Response from Rosebella Abraham on Mar 4, 2024
Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Samantha Jayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay would highly recommend if you would like a relaxing stay.
Stayed 5 nights in Feb 2024
Response from Rosebella Abraham on Feb 27, 2024
Dear Valued Guest, Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

6/10 Okay

Sana

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Rosebella Abraham on Mar 22, 2024
Dear valued Guest,Greetings from Sofitel Dubai The Palm!On behalf of the entire Sofitel team, I would like to express my gratitude while reading your detailed feedback following your recent stay. Nothing is more rewarding and encouraging for us than such a heart-warming note you shared. I am grateful for your compliments on the services of our “Heartists”Looking forward to welcoming you again.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was an hour and a half late but other than that I loved the stay
Stayed 2 nights in Jan 2024
Response from Rosebella Abraham on Feb 13, 2024
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!It is such a pleasure to read your compliments following your visit to Sofitel Dubai The Palm. You have summed up eminently nicely the guest experience we would hope all of our guests have that they feel recognized.It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights and recommendations. We are so privileged to have such a brilliant clientele, that we as ''Heartists'' should give you our best!Thank you for encouraging readers to experience staying in our hotel; we hope to see you soon in your second home.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was perfect Except for some staff members They could do with more training and we felt like sometimes they weren’t bothered
Stayed 6 nights in Jan 2024
Response from Rosebella Abraham on Feb 8, 2024
Dear Valued Guest, At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.At Sofitel Sofitel Dubai The Palm, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise.Thank you once again and we do hope to welcome you back soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Ninaf

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars place to stay
Stayed 8 nights in Jan 2024
Response from Rosebella Abraham on Feb 5, 2024
Dear Valued Guest, At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.At Sofitel Sofitel Dubai The Palm, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise.Thank you once again and we do hope to welcome you back soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 Good

Sadiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rosebella Abraham on Mar 22, 2024
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!It is such a pleasure to read your compliments following your visit to Sofitel Dubai The Palm. You have summed up eminently nicely the guest experience we would hope all of our guests have that they feel recognized.It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights and recommendations. We are so privileged to have such a brilliant clientele, that we as ''Heartists'' should give you our best!Thank you for encouraging readers to experience staying in our hotel; we hope to see you soon in your second home.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 Excellent

rehaan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellant
Stayed 7 nights in Jan 2024
Response from Rosebella Abraham on Feb 5, 2024
Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 Good

Tony

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We were offered any room upgrade, when asked, the receptionist said she could only upgrade me to a room with two twin size beds where we booked a room with a king size. Upon requesting to speak to a manager, the manager updated us to a much better room with good view above the swimming pool and with a large Terrance, we appreciated that but we had to wait in the lobby for 20minutes for the room and we didn’t get in our room until 2 minutes before my work zoom meeting started, but that was still good with this room upgrade
Stayed 1 night in Jan 2024
Response from Rosebella Abraham on Feb 2, 2024
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!It is such a pleasure to read your compliments following your visit to Sofitel Dubai The Palm. You have summed up eminently nicely the guest experience we would hope all of our guests have that they feel recognized.It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights and recommendations. We are so privileged to have such a brilliant clientele, that we as ''Heartists'' should give you our best!Thank you for encouraging readers to experience staying in our hotel; we hope to see you soon in your second home.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 Excellent

Noshad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st class customer service very friendly staff willing to help all the time. Good facilities provided on site from food to leisure to comfort of the stay. Will definitely recommend to others and book again
Stayed 10 nights in Jan 2024
Response from Rosebella Abraham on Jan 31, 2024
Dear Valued Guest, Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Barbara, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel is the epitome of luxury. The property was clean and always smelled amazing. I'm looking forward to staying there again in the future.
Stayed 8 nights in Jan 2024
Response from Rosebella Abraham on Jan 29, 2024
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

6/10 Okay

Ervin

Traveled with family and small children
Liked: Property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Rosebella Abraham on Jan 26, 2024
Dear Valued Guest, Thank you for your most valuable feedback.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

maryam

Stayed 7 nights in Jan 2024
Response from Rosebella Abraham on Jan 26, 2024
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

sahel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rosebella Abraham on Jan 26, 2024
Dear Valued Guest, Thank you for your most valuable feedback.It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Danny

Stayed 8 nights in Jan 2024
Response from Rosebella Abraham on Jan 22, 2024
Dear valued Guest,Greetings from Sofitel Dubai The Palm!On behalf of the entire Sofitel team, I would like to express my gratitude while reading your detailed feedback following your recent stay. Nothing is more rewarding and encouraging for us than such a heart-warming note you shared. I am grateful for your compliments on the services of our “Heartists”Looking forward to welcoming you again.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rosebella Abraham on Jan 26, 2024
Dear Valued Guest, Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 Good

Prakash

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very good for a family with young kids.
Stayed 7 nights in Jan 2024
Response from Rosebella Abraham on Jan 19, 2024
Dear Valued Guest, Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Daniella

Stayed 3 nights in Jan 2024
Response from Rosebella Abraham on Feb 8, 2024
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Ali, Great Falls

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, excellent service
Stayed 3 nights in Jan 2024
Response from Rosebella Abraham on Jan 19, 2024
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class! The new signature palm suites are stunning, service impeccable and staff unfailingly helpful.
Stayed 3 nights in Jan 2024
Response from Rosebella Abraham on Jan 18, 2024
Dear Valued Guest, At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.At Sofitel Sofitel Dubai The Palm, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise.Thank you once again and we do hope to welcome you back soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Sandeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort, the Palm is a great stay with unforgettable views.
Stayed 7 nights in Dec 2023
Response from Rosebella Abraham on Jan 10, 2024
Dear Valued Guest,Thank you so much for this wonderful review!Delighted that you had a lovely guest experience at Sofitel Dubai The Palm. Our Heartists that this hotel has and of course, gave Magnifique touch that you made particular mention of all their efforts and services. As you now have had an excellent guest experience, we hope you will find another occasion to return soon.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Boguslaw, arlington heights

Stayed 3 nights in Jan 2024
Response from Rosebella Abraham on Jan 10, 2024
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Richard, Brooklyn

Stayed 6 nights in Dec 2023
Response from Rosebella Abraham on Jan 26, 2024
Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 Good

JENS

Stayed 9 nights in Dec 2023
Response from Rosebella Abraham on Jan 18, 2024
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 Good

Monika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good and polite staff
Stayed 8 nights in Dec 2023
Response from Rosebella Abraham on Dec 30, 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We are delighted to welcome you back with us. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Anastasia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Rosebella Abraham on Dec 30, 2023
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We very much appreciate your comments following to stay experience at our French Polynesian themed resort.It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

sepideh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. I like almost everything about the hotel, specially staff and management. They are all great. They do their best to make everything perfect in your stay. They provide excellent services. Staff are so polite and act professionally. I love ❤️ the break fast. I would say it worth a penny. I highly recommend the hotel. I would like to mention some names specifically, but I lost the paper. Thank you everyone 💓.
Stayed 8 nights in Dec 2023
Response from Rosebella Abraham on Dec 30, 2023
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!It is such a pleasure to read your compliments following your visit to Sofitel Dubai The Palm. You have summed up eminently nicely the guest experience we would hope all of our guests have that they feel recognized.It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights and recommendations. We are so privileged to have such a brilliant clientele, that we as ''Heartists'' should give you our best!Thank you for encouraging readers to experience staying in our hotel; we hope to see you soon in your second home.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

6/10 Okay

Divya Shanthi

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was not clean, the bathroom was not clean, sinks were getting clogged but they cleared it right away but still it is an inconvenience, bathtub was not clean.The toilet seat was not set properly, the room looked a bit old interiors. I would recommend other hotels.
Stayed 6 nights in Dec 2023
Response from Rosebella Abraham on Dec 21, 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We are delighted to welcome you back with us. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

4/10 Poor

Christine

Stayed 6 nights in Dec 2023
Response from Rosebella Abraham on Dec 21, 2023
Dear Valued Guest, I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 Good

HEENA, LONDON

Stayed 5 nights in Dec 2023
Response from Rosebella Abraham on Dec 18, 2023
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Craig, Waterlooville

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my wife and 2 children (7 & 4) as couldn’t have been any happier with our stay. Beautiful location and resort with incredibly friendly and helpful staff. Can’t wait to come back!
Stayed 3 nights in Dec 2023
Response from Rosebella Abraham on Dec 18, 2023
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

8/10 Good

Talal

Stayed 3 nights in Dec 2023
Response from Rosebella Abraham on Jan 2, 2024
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We very much appreciate your comments following to stay experience at our French Polynesian themed resort.It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

2/10 Terrible

Bernard

Stayed 1 night in Nov 2023
Response from Rosebella Abraham on Dec 30, 2023
Dear Valued Guest,Thank you for your review of our Resort following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve.Please note that as certain room arrangements need prior notification like room decoration and same was informed to during the stay as well when the request was made.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!

10/10 Excellent

Christopher Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the staff were excellent.
Stayed 8 nights in Nov 2023
Response from Rosebella Abraham on Dec 9, 2023
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Anand

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are very friendly and helpful. Hotel is spotless and quiet, ideal for families
Stayed 5 nights in Nov 2023
Response from Rosebella Abraham on Nov 24, 2023
Dear Valued Guest, Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

MARIUM

Stayed 5 nights in Nov 2023
Response from Rosebella Abraham on Dec 18, 2023
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We very much appreciate your comments following to stay experience at our French Polynesian themed resort.It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Tessa

Stayed 2 nights in Nov 2023
Response from Rosebella Abraham on Dec 12, 2023
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We very much appreciate your comments following to stay experience at our French Polynesian themed resort.It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Bradley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff, pool fantastic and the suite was large and spacious. It’s our 3rd time at the hotel and would definitely stay here again.
Stayed 9 nights in Nov 2023
Response from Rosebella Abraham on Nov 15, 2023
Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Raven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! All staff were very helpful, nice, an attentive.
Stayed 7 nights in Oct 2023
Response from Rosebella Abraham on Nov 10, 2023
Dear Valued Guest, Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

6/10 Okay

Wing Wai Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Rosebella Abraham on Nov 8, 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We are delighted to welcome you back with us. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property and location was perfect for a relaxing break. Facilities and staff were amazing. Excellent food choices. Only downside was people had booked cabanas but weren't using them which meant none were available. Perhaps if you could book on the day it would be fairer.
Stayed 9 nights in Oct 2023
Response from Rosebella Abraham on Nov 8, 2023
Dear Valued Guest, Thank you for taking the time to convey your compliments to Sofitel Dubai The Palm.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are delighted to welcome you back with us. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!