Ratings based on 847 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible Hotel

Posted Mar 25, 2017
Pros: Our room. Big with a great view and balcony
We spent a week at the Sofitel Dubai The Palm and our stay was awesome. From the day we arrived, the upgrade that they gave us and the hospitality of the entire staff was amazing.
Comment from Hotel Management
Mar 26, 2017 by Guest Experience Team , Hotel Management
Dear Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Guest Experience Team Sofitel The Palm, Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler from southampton

Fabulous hotel with lovely beach

Posted Mar 16, 2017
Fabulous hotel with lovely beach and pools !!! Restaurant's were amazing, especially the porterhouse steak restaurant!! Would definitely recommend this hotel .
Comment from Hotel Management
Mar 22, 2017 by Sincerely, Guest Experience Team , Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Exceptional service, great all round hotel for couples, families or groups.
Comment from Hotel Management
Mar 22, 2017 by Guest Experience Team, Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey England

Lovely hotel with excellent facilities

Posted Mar 13, 2017
This was our first time in Dubai so choosing a hotel and where to stay was difficult but the Sofitel Palm was excellent. The restaurant choices at the hotel we good but some more than we wished to pay so not all used. You had easy access by taxi (metered or hotel) or tram to other areas of Dubai for eating or siteseeing. Staff we amazing at the hotel. We had a see view room that was lovely.
Comment from Hotel Management
Mar 22, 2017 by Guest Experience Team, Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely low key atmosphere

Posted Feb 12, 2017
Great hotel. We had a two bed suit and access to the VIP club, which provided food and drinks from 7.30 to 19.30. Free alcoholic drinks 5.30 to 7.30. Rooms were great, with huge bathrooms. Nespresso machine and kettle provided. Three TVs. Everything you need for a comfy stay. The staff were really helpful and friendly, not looking for tips like in many hotels. Grounds were excellent. Getting a sun bed was easy, as a member of staff helped locate free beds and then set them up. Taxis plentiful and cheap. No need for a hire car.
Comment from Hotel Management
Mar 22, 2017 by Guest Experience Team, Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect everything..

Posted Feb 7, 2017
The most welcoming friendly staff we have ever experienced. Hotel absolutely beautiful in every way. Faultless. Would return tomorrow! Thank you for a fabulous holiday everyone at Sofitel..
Comment from Hotel Management
Mar 22, 2017 by Guest Experience, Hotel Management
Dear Guest, Thank you for taking the time to share your detailed feedback on Expedia following your recent stay with us. We have taken into consideration your feedback. Our team is working on solving these shortfalls to better serve our guests in the future. We look forward to welcome you back at Sofitel The Palm Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Great resort on the water

Posted Feb 2, 2017
Great resort, very child-friendly. Staff was also very helpful. On the quieter side so great for just relaxing. The gym is excellent. There are a number of pools for kids and a great main pool (where they keep the water nice and warm). There are 7 restaurants on the property so you willl have a lot of options for food. If you want a quiet, relaxing holiday at a great resort, this is your spot!
Comment from Hotel Management
Mar 22, 2017 by Guest Experience Team, Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Jan 23, 2017
Great hotel, friendly staff, lovely food, nice view from the beach! Can't complain
Comment from Hotel Management
Mar 22, 2017 by Guest Experience Team, Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Amazing Place

Posted Jan 19, 2017
This Hotel excede by far what you would expect from a luxury 5 stars hotel in Dubai. The location is breathtaking, the view are unique. It's a brand new hotel, kept clean and spotless all the time. Rooms are extremely spacious, with a huge bathrooms and very spacious terrace. The forniture are modern. The swimming pool is big and the water temperature is kept pleasant all the time. Food is excellent, room service is quick and very efficient. I will defenetly go back
Comment from Hotel Management
Mar 23, 2017 by Guest Experience team , Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Booking.com. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler from Swansea, UK

Opulent hotel, amazing stay

Posted Jan 2, 2017
Cons: Nothing
Location: Great location, 25 mins from airport, 10 min walk from Atlantis waterpark. But to be honest why leave this hotel at all?
Hotel was amazing. Prestige suite with access to the club lounge (exclusive breakfasting, free snacks and free drinks at happy hour) excellent. Well worth it.
Comment from Hotel Management
Mar 23, 2017 by Guest Experience Team , Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai.