We were offered any room upgrade, when asked, the receptionist said she could only upgrade me to a room with two twin size beds where we booked a room with a king size. Upon requesting to speak to a manager, the manager updated us to a much better room with good view above the swimming pool and with a large Terrance, we appreciated that but we had to wait in the lobby for 20minutes for the room and we didn’t get in our room until 2 minutes before my work zoom meeting started, but that was still good with this room upgrade