Outdoor pool, open 8:00 AM to 6:00 PM, free cabanas, pool umbrellas

Reviews of Kempinski Central Avenue Dubai

5 out of 5
Kempinski Central Avenue Dubai
Sheikh Mohammed Bin Rashed Boulevard, Downtown Dubai, PO Box 31166, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 409 out of 670 reviews" "
Rating 8 - Good. 149 out of 670 reviews" "
Rating 6 - Okay. 59 out of 670 reviews" "
Rating 4 - Poor. 25 out of 670 reviews" "
Rating 2 - Terrible. 28 out of 670 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sity Nurhayati - Management Office on Apr 22, 2024
Dear Ahmed,Marhaba from Kempinski Central Avenue Dubai.Thank you sincerely for taking the time to share your positive experience and for providing us with such a wonderful review. We are delighted to know that you had a lovely experience and that you found our services, staff, ambiance, and facilities to your satisfaction.Your feedback is truly appreciated, and we are grateful for your positive rating. It is our pleasure to have served you, and we look forward to welcoming you back for another exceptional stay.Best Regards, Sity NurhayatiManagement Office

8/10 Good

Rosemary, Essex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there during the recent flood and it was a bit chaotic but normally a great place to stay and right next to the Dubai mall.
Stayed 1 night in Apr 2024
Response from Sity Nurhayati - Management Office on Apr 18, 2024
Dear Rosemary,Marhaba from Kempinski Central Avenue Dubai. Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the recent flood during your stay.We greatly appreciate your kind understanding of the unexpected force of nature when Dubai experienced the heaviest rain in one day. Your safety is our utmost priority, and we are glad to hear that despite the challenges, you still found our hotel to be a great place to stay.Indeed, our location next to the Dubai Mall offers convenience and accessibility to various attractions in the area. We strive to provide a comfortable and enjoyable experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.Best Regards, Sity NurhayatiManagement Office

6/10 Okay

Leshawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for shopping rooms aren’t what you expect online
Stayed 4 nights in Mar 2024
Response from Sity Nurhayati - Management Office on Mar 17, 2024
Dear LeshawnMarhaba from Kempinski Central Avenue Dubai.Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient for shopping.However, we're sorry to hear that the rooms did not meet your expectations based on what you saw online. We understand the importance of accurate representation, and we apologize for any disappointment this may have caused.Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our online descriptions and ensure that our guests have a clear understanding of what to expect from our accommodations.If there are any specific aspects of the room that you found lacking, we would appreciate more details so that we can address them appropriately.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best Regards, Sity NurhayatiManagement Office

2/10 Terrible

Abdullah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sity Nurhayati on Feb 20, 2024
Dear Abdullah,Greetings from Kempinski Central Avenuel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Sity Nurhayati Management Office

6/10 Okay

Firas

Business traveler
Liked: Cleanliness, staff & service
Nice hotel
Stayed 2 nights in Feb 2024
Response from Sity Nurhayati on Feb 19, 2024
Dear Firas,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Sity Nurhayati Management Office

10/10 Excellent

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and worth the price
Stayed 4 nights in Feb 2024
Response from Sity Nurhayati on Feb 6, 2024
Dear Ahmad,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Best Regards, Sity Nurhayati Management Office

10/10 Excellent

Sami

Response from Sity Nurhayati on Feb 16, 2024
Dear Sami,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Best Regards, Sity NurhayatiManagement Office

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spotlessly clean & tastfully decorated. Christmas decorations were stunning to look at & laid out meticulously. The staff were approable, helpful & friendly. Nothing was too much trouble. A special mention to the gentleman who organised x2 trips to visitor arractions for us. He was very knowledgeable & efficient. This was a wonderful, memorable stay at 'The Address' with my daughter that we will
Stayed 4 nights in Dec 2023
Response from Sity Nurhayati on Jan 12, 2024
Dear Suzanne,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Best Regards, Sity NurhayatiManagement Office

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, not as nice as other Address properties.
Stayed 2 nights in Nov 2023
Response from Gopi Joghee on Nov 28, 2023
Dear Karen, Thank you for your feedback..If there is anything else you would like to discuss or any other feedback you would like to share, please feel free to reach out to me directly. Your comfort and satisfaction remain our top priorities.Many thanks for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Yours sincerely, Gopi Joghee Management Office

8/10 Good

Bilen

Stayed 2 nights in Nov 2023
Response from Gopi Joghee on Dec 17, 2023
Dear Bilen,Greetings from Address Dubai Mall. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office

8/10 Good

haya

Traveled with family
Liked: Cleanliness, room comfort
Not expecting this attitude with Frequant client
I was with my family I check in early they offer me I have to pay for early check in I refuse and prefer to wait then they offer me smoking floor I except it although I have lung problems. I request late check out they refuse
Stayed 2 nights in Nov 2023
Response from gopi on Nov 22, 2023
Dear Haya,Greetings from address Dubai Mall.I would like to apologize for inconvenience that you experience at our hotel and how we were unable to meet your expectations. It is certainly not the type of service we aim to provide at Address Dubai MallPlease rest assured that we are taking immediate steps to rectify this shortcoming and we continuously strive to maintain the highest standards of service and comfort for all of our guest.We hope to have the pleasure of welcoming you back to our hotel in the future to provide you with a truly exceptional stay.Yours sincerely, Gopi Joghee Management Office.

10/10 Excellent

Khalid, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Gopi Joghee, Management Office on Nov 11, 2023
Dear Mr. Khalid,Thank you for taking the time to rate Address Dubai Mall a 5-star! Looking forward to welcoming you back soon. Yours sincerely,Gopi Joghee, Management Office.

8/10 Good

Khalid

Stayed 3 nights in Oct 2023
Response from Gopi Joghee, Management Office on Oct 20, 2023
Dear Mr. Khalid,Thank you for taking the time to rate Address Dubai Mall, we will improve our services to come up to your expectations. Looking forward to welcoming you back soon. Yours sincerely,Gopi Joghee, Management Office.

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Only one thing that I dislike , even my room was a nonsmoking room , but i still can smell the cigarette from the AC !
Stayed 3 nights in Oct 2023
Response from Gopi Joghee, Management Office on Oct 9, 2023
Dear Mr. Hassan,Thank you very much for taking the time to share your feedback.I would like to extend my apologies for the inconvenience caused. Rest assured that we will continue to improve our products and services to serve you well.I look forward to welcoming you back with us again very soon! Yours sincerely,Gopi JogheeManagement Office

10/10 Excellent

oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gopi Joghee, Management Office on Oct 2, 2023
Dear Mr. oren,Thank you for leaving a 10 Perfect Score review at Address Dubai Mall Hotel, we continuously strive to serve you better. Looking forward to serving you in the future!Yours sincerely,Gopi JogheeManagement Office

10/10 Excellent

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for mall access and the kids room is great if you have a young child with you
Stayed 4 nights in Aug 2023
Response from Gopi Joghee Management Office on Aug 20, 2023
Dear We are glad to have you as our guest. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Appreciate your nice feedback to Manu who make your stay more pleasant.We look forward to seeing you soon!Best Wishes

6/10 Okay

Khalid

Traveled with family
Liked: Cleanliness, staff & service, amenities
Dubai Mall is the main purpose of staying in Address Dubai Mall hotel
Stayed 5 nights in Jul 2023
Response from Gopi Joghee on Aug 5, 2023
Dear Mr. Thank you for sharing your review on this platform. We are happy that we were able to delight you during your visit. Thank you once more and we are all looking forward to welcoming you back soon!Yours sincerely,Gopi JogheeHotel Manager

6/10 Okay

Asad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
My family recently stayed did two nights. The check in process was disorganized and the rooms were not ready on time. Delay was luggage transfer. The hotel was very clean and the beds very comfortable. The concierge at the hotel sold adult priced tickets to Dubai frame to the kids in the group and insisted that there were no kids prices which was found to be incorrect. At check out a wake up call and assistance with luggage was requested which were both not provided. Overall very good location, very clean but the service could be better. Not sure if I would stay again and definitely would avoid buying tickets to local attractions through the concierge.
Stayed 2 nights in Jul 2023
Response from Gopi Joghee on Jul 23, 2023
Dear AsadGreetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager

4/10 Poor

Yazan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Unfortunately disappointing
On my first day, the hotel woke us up 4 times in the middle of the night because of some mistakes and errors they had, even though they gave us an upgrade but it was still unforgivable, and on the next day, the cleaning lady entered the room without knocking as I was sitting, thankfully I was not changing or anything, disappointing.
Stayed 4 nights in Jun 2023
Response from Gopi Joghee on Jul 3, 2023
Dear Yazan,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager

2/10 Terrible

Elite

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Inspite of my office paying AED 10000 on 17 Jun to cover incidental expenses during my stay - the hotel front desk still asked me to pay for the the same. My office has coordinated several times for the same. The miss communication and do not coordinate clearly. The billing process is also very difficult - they do not send bills on timely manner. They claim to send on emails but dont unless you follow up endlessly.
Response from Gopi Joghee on Jun 30, 2023
Dear Elite, Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager

2/10 Terrible

Elite

Business traveler
Disliked: Cleanliness, staff & service
Inspite of my office paying AED 10000 on 17 Jun to cover incidental expenses during my stay - the hotel front desk still asked me to pay for the the same. My office has coordinated several times for the same. The miss communication and do not coordinate clearly. The billing process is also very difficult - they do not send bills on timely manner. They claim to send on emails but dont unless you follow up endlessly.
Response from Gopi Joghee on Jun 30, 2023
Dear Elite, Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager

10/10 Excellent

Komal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Gopi Joghee on Jun 26, 2023
Dear Komal,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read that you rated us 5/5 about your recent visit or stay and glad that you had a delightful time with us.We look forward to welcoming you back soon. Yours sincerely,Gopi JogheeHotel Manager

10/10 Excellent

hussnain

Stayed 2 nights in Jun 2023
Response from Gopi Joghee on Jun 12, 2023
Dear Mr./Mrs. Hussnain,Greetings from Address Dubai Mall Hotel. Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful rate 10/10 about your recent visit/stay and glad that you had a delightful time with us. We look forward to welcoming you back soon. Yours sincerely,Gopi JogheeHotel Manager

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2023
Response from Gopi Joghee on May 5, 2023
Dear Maria,Greetings from Address Dubai Mall Hotel. Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful comments about your recent visit and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Yours sincerely,Gopi JogheeHotel Manager

8/10 Good

Sam

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great with good behavior, but services was not as expected. The room itself should have been a king but was two twin which wasn’t comfortable enough. And cleanliness has space to grow.
Stayed 9 nights in Apr 2023
Response from Gopi Joghee on May 1, 2023
Dear Sam,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. With this in mind, your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this particular occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back in the near future and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
connected to dubai mall is so convenient
Room was excellent, water pressure was so fun for shower and amenities are so good. Top notch gym and pool. Breakfast though needs to have more variety but not bad. Room for improvement in that category buffet breakfast
Stayed 5 nights in Feb 2023
Response from Gopi Joghee on Feb 24, 2023
Dear Anonymous,Thank you very much for sharing your detailed feedback.We are extremely sorry to hear about your experience with your recent visit.Rest assured that we will address all your points with the respective Manager. Your feedback is of significant value to us and will further improve the guest experience at Address Dubai Mall Once again, thank you for the great review and for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Kind regards,Gopi JogheeHotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great location, wonderful service,comfortable rooms. will stay here again.
Stayed 4 nights in Jan 2023
Response from Gopi Joghee on Jan 17, 2023
Dear Anonymous,Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambiance. So am happy to see that it reflected on your visit to.Hope to see you again!Gopi JogheeHotel Manager

10/10 Excellent

Shk Ali A F, Doha

Liked: Cleanliness, amenities, property conditions & facilities
Nothing to add
Response from Gopi Joghee on Dec 24, 2022
Dear Ms. Thank you for taking the time and sharing your feedback regarding your Stay We’re glad that we could make your stay fantastic at our hotelWe’d be happy to serve you again with the same awesomeness next time you visit Yours sincerely,Gopi JogheeHotel Mnager

10/10 Excellent

Asma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Address Hotel Dubai Mall
Awesome Hotel, convenient location as it is attached to Dubai Mall. Friendly and courteous staff. Maria at front desk is just awesome helped me check-in and also was there when I was checking out, she remembered my name and even my room number very friendly and nice. I have stayed at Address hotel Dubai Mall before also it has been renovated since then, its a beautiful hotel. Breakfast is delicious and have many items, will be staying there again, Insha’Allah.
Stayed 2 nights in Dec 2022
Response from Gopi Joghee on Dec 6, 2022
Dear Ms. Asma,On behalf of my team, I would very much like to thank you for your fine comments. We are thrilled to read your wonderful comments about your recent visit and glad that you had a delightful time with us. Your comment and kind words are of great value and will further encourage the team to continue delivering exceptional service. Really appreciate your recognition of Mariaa have successfully made your stay a memorable oneWe look forward to welcoming you back in the near future. Hope to see you again!Kind regards,Gopi JogheeHotel Manager

4/10 Poor

Nour

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022
Response from Gopi Joghee on Dec 4, 2022
Dear Ms. Nour,Thank you very much for taking the time to share your feedback.I would like to extend my apologies for the inconvenience caused. Rest assured that we will continue to improve our product and services to serve you well.I look forward to welcoming you back with us again very soon! Yours sincerely,Gopi JogheeHotel Manager

10/10 Excellent

Cherylyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022
Response from Gopi Joghee on Dec 4, 2022
Dear Mr. Dear Ms. Uym Thanks for leaving a review and we are glad that you enjoyed your experience with us in our Our team will be happy to hear that their hard work has paid off! Hope to serve you again on your next visit.Yours sincerely,Gopi JogheeHotel manager

10/10 Excellent

Talal, Springfield Gardens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 2 nights in Nov 2022
Response from Sinan Koseoglu on Nov 15, 2022
Dear Mr. Thanks for leaving a review and we are glad that you enjoyed your experience with us in our Our team will be happy to hear that their hard work has paid off! Hope to serve you again on your next visit.Yours sincerely,Sinan KoseogluGeneral Manager

6/10 Okay

Khaled

Traveled with family
I don't recommend it
Not meeting my expectation.
Stayed 3 nights in Oct 2022
Response from Sinan Koseoglu on Oct 23, 2022
Dear khaledThank you very much for sharing your detailed feedback.We are extremely sorry to hear about your experience with your recent visit.Rest assured that we will address all your point with the respective Manager. Your feedback is of significant value to us and will further improve the guest experience at Address Dubai Mall Once again, thank you for the great review and for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Kind regards,Sinan KoseogluGeneral Manager

10/10 Excellent

OLUWAFUNMILAYO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff’s dedication to ensuring you are comfortable is commendable . The ambience top notch and Whether a couple or family it’s the place to stay . Location also ideal for shopping .
Stayed 4 nights in Sep 2022
Response from Sinan Koseoglu on Oct 13, 2022
Dear Mr. Oluwafunmlayo,Thank you for staying with us and posting a review on this platform. Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us. Yours sincerely,Sinan KoseogluGeneral Manager

10/10 Excellent

Abdulla

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is getting old. Fungus smel coming from AC ducts. I would be careful if I had any breathing disease.
Stayed 1 night in Sep 2022
Response from Gopi Joghee on Sep 21, 2022
Dear Mr. Abdulla,Thank you very much for sharing your detailed feedback.We are extremely sorry to hear about your experience with your recent visit.Rest assure that we will address all your point with the respective Manager. Your feedback is of significant value to us and will further improve the guest experience at Address Dubai Mall Once again, thank you for the great review and for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Kind regards,Gopi JogheeHotel Manager

10/10 Excellent

Sherin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very central . The whole staff are incredibly helpful and friendly with the kids. The room was always clean and it has many amenities
Stayed 4 nights in Sep 2022
Response from Management Team on Sep 18, 2022
Dear Mr. Sherin,Thank you for staying with us and posting a review on this platform. Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us. Yours sincerely,Hotel management

10/10 Excellent

Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time our car door opened we were helped by the staff. As we entered the lobby we were already greeted by pleasant fragrance (talk about aroma therapy). The ambience at the lobby alone puts you in a relax mood and reminds you that you are in a high end place. Very much needed after an almost 16 hour flight. The staff are always nice, helpful and pleasant. The view from our room was great even the view from the pool of the Burj Khalifa was amazing. The bed is super comfortable. The technology used was astounding. Using the tablet for a lot of things. The glitch was when I ordered room service - ordered through the tablet - after a long wait - I called room service then my order arrived shortly - must have been the time I ordered.
Stayed 3 nights in Aug 2022
Response from Gopi Joghee on Aug 15, 2022
Dear Mr. Noman, Thank you for staying with us and posting a review on this platform. Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team. We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us. Yours sincerely, Gopi Joghee Hotel Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't recommend
Unfortunately, it was below expected All the staff not respect with bad experience.
Stayed 3 nights in May 2022
Response from Management Team on Jun 15, 2022
Dear Anonymous, Thank you very much for taking the time to share your feedback. My sincere apologies if we failed to deliver what we promised. Please allow us to resolve the matter by providing us your information. Kindly reach out to the hotel at your convenience on this number +971 4 438 8888. The duty manager or I will be more than happy to assist you. We value your loyalty, and we are hoping that you can give us another chance to welcome you once again. Yours sincerely, Oliver Kesseler General Manager

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in May 2022
Response from Oliver Kesseler General Manager on Jun 10, 2022
Dear Mr. Dmitry, Thank you for staying with us and posting a review on this platform. Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team. We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us. Yours sincerely, Oliver Kesseler General Manager

10/10 Excellent

Sherin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in May 2022
Response from Oliver Kesseler General Manager on May 18, 2022
Dear Sherin, Thanks a lot for your feedback. Looking forward to welcome you back soon. Yours sincerely, Oliver Kesseler General Manager

6/10 Okay

Saeed

Traveled with family and small children
Liked: Cleanliness
Stayed 4 nights in Apr 2022
Response from Management Team on Apr 25, 2022
Dear Saeed, Thank you very much for taking the time to share your feedback. My sincere apologies if we failed to deliver what we promised. Please allow us to resolve the matter by providing us your information. Kindly reach out to the hotel at your convenience on this number +971 4 438 8888. The duty manager or I will be more than happy to assist you. We value your loyalty, and we are hoping that you can give us another chance to welcome you once again. Yours sincerely, Oliver Kesseler General Manager

10/10 Excellent

Kyriacos

Stayed 3 nights in Apr 2022
Response from Oliver Kesseler General Manager on Apr 27, 2022
Dear Kyriacos, Thanks a lot for your feedback. Looking forward to welcome you back soon. Yours sincerely, Oliver Kesseler General Manager

8/10 Good

Abdolmajid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Oliver Kesseler General Manager on Apr 27, 2022
Dear Abdolmajid Thanks a lot for your feedback. Looking forward to welcome you back soon. Yours sincerely, Oliver Kesseler General Manager

10/10 Excellent

sajeeda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in dubai
Best in dubai only stay here Everything single thing in this hotel is great
Stayed 1 night in Jan 2022
Response from Management Team on Apr 6, 2022
Dear Ms. Sajeeda Thank you for sharing your review here on Expedia We are very proud to know that you had a wonderful experience on your Stay with us and I will share your feedback with the entire team! I look forward to welcoming you back with us again very soon! Yours sincerely, Management Team

10/10 Excellent

Ghida

Stayed 3 nights in Jan 2022

10/10 Excellent

paola

Stayed 6 nights in Feb 2022

4/10 Poor

Abdulla

Traveled with family
Liked: Amenities
Some of my personal items went missing. When reported to hotel management there was no action. the washbasin was broken. The shower did not work well. for room to be cleaned I had to call reception a number of times. this property was far below my expectations.
Stayed 1 night in Feb 2022
Response from Management Team on Mar 3, 2022
Dear Mr. Abdulla, Thank you very much for taking the time to share your feedback. My sincere apologies if we failed to deliver what we promised. Please allow us to resolve the matter by providing us your information. Kindly reach out to the hotel at your convenience on this number +971 4 438 8888 or email us to dubaimall@theaddress.com The duty manager will be more than happy to assist you. We value your loyalty, and we are hoping that you can give us another chance to welcome you once again. Yours sincerely, Oliver Kesseler General Manager

10/10 Excellent

NARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

6/10 Okay

Abdulla

Stayed 3 nights in Feb 2022

2/10 Terrible

Abdulaziz

Stayed 1 night in Jan 2022
Response from Management Team on Jan 30, 2022
Dear Abdulaziz I am very disappointed to know that you went through this experience. My sincere apologies for the inconvenience and dissatisfaction you experienced during your stay. Please note that it was not our intention Rest assured that we will take corrective measures to resolve the points you raised to prevent the same. from recurring. We value your loyalty, and we are hoping that you can give us another chance to welcome you once again. Yours sincerely, Oliver Kesseler General Manager