Ratings based on 349 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from MA

Disappointing Deal, Mistreatment.

Posted Aug 19, 2015
Pros: The proximity to the metro which was only 5 minutes walking.
Cons: Customer Service is very important & the staff needs to understand that. The Manager must understand that customers means business, unhappy customer.
Location: -
Rotana Towers While Expedia misled us for the deal about the details of the deal, the staff in Rotana Tower Hotel in Dubai wasn’t professional. By the Staff I mean; the front desk, the night manager & the day time housekeeping. Because of them, my vacation was ruined. However, the Day & Night Front Directors were reasonable & professional. They both tried to control the damages which were made by the front desk, the night manager & the day time housekeeping staff. They both were courteous & friendly & trying to convince me to come back to Rotana Tower should I’ve ever decided to come back to Dubai. Expedia Deal: I have had better experience with my previous trip deals via Expedia, but this time it was different & disappointing. Never be fooled by the lower prices offered by Expedia because their lower deals means that, services like; internet, airport shuttle, cont. breakfast..etc., which are usually free in most of 3 starts & higher, you will be charged for in the hotel. Our seats were given a way to other travelers by the Gulf Air Employee & it took us over 1 hour of explanation to get our seats back.
3 out of 5
Recommended
for Everyone
by A verified traveler

Was satisfactory

Posted Aug 18, 2015
Myself and our 2 teens stayed only 4 nights.Cons- The room was ok could update the rooms. Breakfast was not great the hotel needs to upgrade the choices forsure .Pool was small . Pros- staff very nice! Beds comfortable . Maid service was great!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2015
Great location, 5 min walk to train station, hotel staff extremely helpful and friendly
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location food, drink and travel wise.

Posted Aug 8, 2015
We were conveniently 2 mins walk from both the metros, the food within reach of our hotel was of good quality, ranging from McDonalds to posh restaurants. The rooms where big and spacious and the staff very kind, helpful and patience . Very accommodating staff. only downside was that the pool did not have a child pool, and I've had better breakfast in hotels in Dubai with less stars! The range wasn't as huge as others. Regardless. Would stay there again purely based on its almost central location.
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京

駅近で行動派にぴったりなホテル

Posted Aug 4, 2015
部屋をアップグレードしていただき、リビング付きのクラブルームでした。朝9時前に到着してしまいましたが早速チェックインをしてくれたうえに、朝のバイキングも提供してくださりとても嬉しかったです。出窓がとても大きく、シングルベッド一台分ほどの広さで外にせり出しており、ソファとして子供達が楽しんでいました。MTR駅まですぐで、ドバイモールからも歩けるので(ただし、暑い時期はおすすめしません)、この辺りにしてはコスパのよいホテルだと思いました。 クラブラウンジやプールを利用しましたがスタッフの方の感じも良かったです。
4 out of 5
Recommended
for Everyone
by A verified traveler

Helpful kind Staff

Posted Jul 31, 2015
Pros: The Restaurant Staff and the Rooms lovely, modern decor, great service by house keeping staff.
Cons: The swimming pool area. Very Slippery paint on the edge of the pool area. My son slipped over.
We were only there for 3 nights. The staff were amazing (kind & helpful). From the moment we arrived the reception helped us choose a more suitable room. The Restaurant staff were also helpful with getting us a last minute booking and telling us what the dinner buffet experience was all about. The waitress were very kind especially to my son.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Jul 16, 2015
I had a pleasant stay at this hotel. The location is great and the staff is very efficient. I had two problems that really bothered me though the main one was opening my room for some reason I always had to stick the key in several times it was very annoying and the second was the pool. Pool was under repair and you had to get a shuttle to get to a sister hotel I'm order to use the pool.
Comment from Hotel Management
Aug 3, 2015 by Mrad El Khoury, Hotel Management
Dear Guest, First of all, please accept my apologies for the inconveniences that we may have caused. I have noted all your comments. I have addressed the matters with all the department heads concerned and we are looking to improve on the areas mentioned. I thank you very much for your constructive feedback and we are looking forward to welcoming you back to Towers Rotana - Dubai in the not too distant future. Yours sincerely, Mrad El Khoury General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good, but not cheap

Posted Jul 7, 2015
Service and facilities are great. The hidden charges were expensive.
Comment from Hotel Management
Aug 3, 2015 by Mrad El Khoury, Hotel Management
Dear Guest, Thank you for your valuable time to share your experience from your recent stay. We appreciate your feedback as it will help us improve our services and facilities to meet our guests’ need and ensure a pleasant and comfortable stay. We sincerely hope to be able to welcome you back again to Towers Rotana in the not too distant future. Best regards, Mrad El Khoury General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Super Hotel

Posted Jul 5, 2015
Ausgezeichnetes Hotel, mit sehr freundlichem Personal, immer zuvorkommend, hilfsbereit und freundlich. Verkehrsgünstig gelegen, man kann alle Sehenswürdigkeiten mit der U-Bahn erreichen, wobei Taxis auch sehr günstig sind. Die Zimmer sind sehr schön eingerichtet, wirklich sauber und man hat einen tollen Ausblick. Ich würde dieses Hotel aufjeden Fall jedem empfehlen egal ob jung oder alt. Man kommt wirklich überall leicht hin, egal ob es die Dubai Mall ist, der Strand, usw.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bolton, England

Excellent hotel

Posted Jun 9, 2015
Hotel near to metro making it easy to get around. Room extremely comfortable and good selection of food for breakfast. Good views of city from rooftop swimming pool.
Comment from EPC
Aug 3, 2015 by Mrad El Khoury, EPC
Dear Guest, We are pleased to know that you had an enjoyable and comfortable stay with us. Once again thank you for staying at Towers Rotana - Dubai and we are looking forward to welcoming you back in the not too distant future. Yours sincerely, Mrad El Khoury General Manager