Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Very convenient for Metro

Posted Jul 4, 2016
Pros: Comfort and facilities
Cons: Greater choice of restaurant options
Location: Central - easy access to metro and shopping areas.
Only issue was that internet access was unavailable for several hours on one day of my visit
Comment from Hotel Management
Jul 5, 2016 by Karim Nahas, Hotel Management
Dear Guest, Thank you very much for bringing your valuable feedback, which will help us improve the quality of our services and ensure to exceed our guests’ expectations. Sincerely looking forward to your next visit. Best regards, Karim Nahas General Manager
5 out of 5
by A verified traveler

Posted Jul 4, 2016
Fantastic hotel in the heart of Dubai. Highly recommend this place!
Comment from Hotel Management
Jul 5, 2016 by Karim Nahas, Hotel Management
Dear Guest, Thank you for sharing your experience from your recent stay with us. . We are very happy that you highly recommend Towers Rotana. Thank you very much for bringing your valuable feedback, which will help us improve the quality of our services and ensure to exceed our guests’ expectations. Sincerely looking forward to your next visit. Best regards, Karim Nahas General Manager
4 out of 5
by A verified traveler

Posted Apr 22, 2016
Very nice Hotel, staff very friendly and helpful. Room facilities good and beds were very comfortable.
4 out of 5
by A verified traveler

A good choice to visit Dubai

Posted Apr 20, 2016 on Hotels
Great location, metro station within several minutes walk. Comfortable bed Will be perfect if free wifi was provided within the room...
5 out of 5
by sandra from dublin Ireland

Posted Apr 11, 2016 on Hotels
Hotel staff were lovely, very helpful . I would definitely recommend this hotel and will stay in this hotel again
Comment from Hotel Management
Jun 18, 2016 by Karim Nahas, Hotel Management
Dear Sandra, Thank you for your recommendations to Towers Rotana Dubai, a lovely and veryhelpful staff. We sincerely hope to be able to welcome you back to Towers Rotana Dubai. Kind regards, Karim Nahas General Manager Towers Rotana Dubai
3 out of 5
by N from Dammam

Nice try

Posted Apr 3, 2016 on Hotels
Great location
Comment from Hotel Management
Jun 18, 2016 by Karim Nahas, Hotel Management
Dear Dammam, It is a real pleasure to have you as our guest and we thank you for having choosing us for your stay in Dubai. Sincerely, Karim Nahas General Manager Towers Rotana Dubai
4 out of 5
by A verified traveler from UK

Hotel is upmarket.

Posted Mar 15, 2016
Pros: It's a lovely hotel and it is kept to a very high standard.
Cons: Lobby staff could make it a little less obvious they are watching your every move.
Location: Excellent location with the monorail within easy walking distance to get you to all the attractions in Dubai.
Quite an upmarket hotel, lovely rooms with excellent housekeeping staff who work very hard at keeping the rooms spotlessly clean & beds are changed every day. Nothing at all seemed to be too much trouble for them. The two managers in Longs Bar are gentlemen of the first degree and it seemed very important to them that their guests were welcomed in person and nothing seemed to be too much trouble for them. The security man is also excellent at his job, polite and very approachable. The Hotel reception desk staff were polite and helpful as were the men working at the main door, however, they did seem a bit false in their approach which made me feel a little uncomfortable. This hotel has cctv absolutely everywhere and it felt a bit like "big brother house" I'm all for security but all the camera's feel a bit of an invasion.
Comment from Hotel Management
Mar 23, 2016 by Karim Nahas, Hotel Management
Dear Maggie, We are happy to know that you had a nice stay with us and that the services of our staff met your satisfaction. Thank you for your valuable review and feedback to Towers Rotana Dubai. We have passed on your compliments to the rest of our team, who were very pleased of your gesture. Your kind remarks and valuable feedback will go a long way in motivating our entire team. We sincerely looking forward to welcome you back again soon Best regards, Karim Nahas General Manager
5 out of 5
by Alberto from Verona

Ottima soluzione vicino al Financial Center

Posted Mar 14, 2016 on Hotels
Mi è stato consigliato questo hotel e il consiglio è stato senz'altro buono. Le cose migliori sono la posizione (comodo per Dubai Mall, Financial Center), la qualità della camera e della colazione (davvero eccellente). Da considerare che piscina, area benessere e palestra sono sul tetto dell'adiacente parcheggio (1min di distanza a piedi) e poi che il wi-fi in camera è a pagamento (come correttamente indicato nelle condizioni di prenotazione, nessuna sorpresa). Essendo a pagamento (70 AED al giorno) ci si aspetterebbe una velocità maggiore di 1MB in download e questo è l'unico appunto da fare a questa struttura. Mi avevano assegnato una stanza comunicante e, su mia richiesta di maggiore silenzio, mi è stata prontamente cambiata: molto efficienti e tempestivi!
4 out of 5
by A verified traveler

Posted Mar 11, 2016 on Hotels
Disappointed in food at level 24 Girls working there were excellent....but food v disappointing. ...like a cheap hotel food
Comment from Hotel Management
May 14, 2016 by Karim Nahas, Hotel Management
Dear Guest, We are delighted to have you stayed with us. Thank you for your valuable time to share a detailed review of Towers Rotana Dubai. Your feedback is valuable to us and will help improve the quality of our services to do better in providing the highest guest comfort and standards to exceed our guests’ expectations. We sincerely appreciate your valued feedback. It was our pleasure to have you as our guest, and we hope to be able to welcome you again at Towers Rotana Dubai Sincerely, Karim Nahas General Manager Towers Rotana Dubai
5 out of 5
by A verified traveler from California

All a pleasure staying at this hotel

Posted Mar 6, 2016
Everything about this hotel has always been great, as such being a frequent-traveler of Dubai I decided to once again stay here. There is one thing although that I would have preferred (like my previous stays here),a slightly bigger and better bathroom.The present one in the room was a bit small and somewhat uncomfortable considering I was staying at the hotel for 3-nights.Otherwise,the overall stay was 👍
Comment from Hotel Management
Mar 7, 2016 by Karim Nahas, Hotel Management
Dear ARF, Thank you for your kind review to our hotel, we truly appreciate your valuable time to share your experience. Your valuable feedback and highly recommendations will greatly help us to do better in providing good service to exceed our guests’ expectations. Sincerely looking forward to welcome you again on you next visit to Dubai. Best regards, Karim Nahas General Manager