Ratings based on 472 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Great location, great staff

Posted Aug 21, 2016
Pros: - Location - staff - room size.
Cons: - new beds. - new bathtubs.
We enjoyed our 2 nights stay. Everything was good ... Just a couple of issues; - pool is in a pother building. You have to walk outside to a building behind the hotel, then go up to the 6th floor to get to the pool. Inconveniencing when you have kids! - bed was uncomfortable, mattress was uneven. - bathroom got really wet after every shower no matter how much we tried to position the shower curtain.
5 out of 5
by A verified traveler from Ravenna

Albergo Eccezionale

Posted Aug 11, 2016
Pros: Personale cortese
Cons: Al momento della prenotazione, il Wi-Fi era compreso e gratis. Mentre al chek-in invece era gratuito soltanto nella hall, ma a pagamento in camera
Ottima posizione, camera spaziosa, finalmente un canale televisivo italiano.
4 out of 5
by A verified traveler

Very convenient for Metro

Posted Jul 4, 2016
Pros: Comfort and facilities
Cons: Greater choice of restaurant options
Location: Central - easy access to metro and shopping areas.
Only issue was that internet access was unavailable for several hours on one day of my visit
Comment from Hotel Management
Jul 5, 2016 by Karim Nahas, Hotel Management
Dear Guest, Thank you very much for bringing your valuable feedback, which will help us improve the quality of our services and ensure to exceed our guests’ expectations. Sincerely looking forward to your next visit. Best regards, Karim Nahas General Manager
5 out of 5
by A verified traveler

Posted Jul 4, 2016
Fantastic hotel in the heart of Dubai. Highly recommend this place!
Comment from Hotel Management
Jul 5, 2016 by Karim Nahas, Hotel Management
Dear Guest, Thank you for sharing your experience from your recent stay with us. . We are very happy that you highly recommend Towers Rotana. Thank you very much for bringing your valuable feedback, which will help us improve the quality of our services and ensure to exceed our guests’ expectations. Sincerely looking forward to your next visit. Best regards, Karim Nahas General Manager
4 out of 5
by Robert from London

Business Trip

Posted Jun 23, 2016 on Hotels
The hotel is good and I've used it a number of times over the last 3-4 years, they are very flexible about a late check out (without charging me), well done reception. :) My only criticism is charging for WiFi, I travel around the world and there are not many hotels these days who charge for hotels.
Comment from Hotel Management
Jul 5, 2016 by Karim Nahas, Hotel Management
Dear Robert, We are happy to know that you had a nice stay with us and that the services of our staff met your satisfaction. Thank you for your valuable review and feedback to Towers Rotana Dubai. We have passed on your compliments to the rest of our team, who were very pleased of your gesture. Your kind remarks and valuable feedback will go a long way in motivating our entire team. We sincerely looking forward to welcome you back again soon Best regards, Karim Nahas General Manager
4 out of 5
by A verified traveler

Fairly good

Posted Jun 15, 2016 on Hotels
Convenient location for business purpose. Several restaurants available.
Comment from Hotel Management
Jul 5, 2016 by Karim Nahas, Hotel Management
Dear Guest, We would like to thank you for your valuable feedback, as this will greatly help us to do better in providing good service to exceed our guests’ expectations. Sincerely, you are always welcome to come again at Towers Rotana Dubai. Best regards, Karim Nahas General Manager
4 out of 5
by su-yu

Posted May 20, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Karim Nahas, Hotel Management
Dear Guest, We look forward to welcoming you back in the not too distant future. Best regards, Karim Nahas General Manager
4 out of 5
by A verified traveler

No free wifi, bad for business traveller

Posted May 18, 2016 on Hotels
The hotel is located in a good area for business trip, however, with such high level hotel there should have free wifi. Unfortunately, the wifi is not included. This is complete not convenience for business traveller.
5 out of 5
by Merja from Helsinki

Viikko Dubaissa

Posted May 12, 2016 on Hotels
Hotelli oli erinoimainen kaikilta puolin, sijainnin ja viihtyvyyden suhteen. Miinusta oli että wifi ei toiminut huoneessa, sekä uimaranta ei niin lähellä kun luultiin - eli ei hyvä paikka rantaelämään nähden. Uima-allas alue hotellilla siisti ja käyttökelpoinen.
Comment from Hotel Management
Jul 23, 2016 by Karim Nahas, Hotel Management
Dear Helsinki, It was indeed our pleasure that you have chosen our hotel and we are delighted that you have stayed with us on your recent visit to Dubai. We thank you for your valuable feedback with the service and the facilities, as this will greatly help us to do better in providing good service to exceed our guests’ expectations. We look forward to welcoming you back in the not too distant future. Best regards, Karim Nahas General Manager
4 out of 5
by A verified traveler

Tower Rotana DBX getaway!

Posted May 9, 2016 on Hotels
It would have been better if free wifi is available regardless of the rate given to guests. No razor for male guest was provided in my room. Would it be better if no guest/customer phone call to front desk shall be made? All toiletries must be in the room at all time? The location is great, at the middle of a bustling city.