Ratings based on 404 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from alsace

Posted Aug 6, 2015
Hotel assez éloigné de la jumeirah et de new dubai. Bus de l'hotel qui vous depose a plusieurs coin stratégique de la ville (mosquée, mall of Emirates, station de metro burjuman ligne rouge) par contre horaire limité 2-3x dans la journée. Nous étions en voyage en aout base saison et hotel peu rempli. Piscine sur le toit de l'hotel super. Salle de sport très bien équipé. Buffet petit déjeuner à volonté sympa, surtout le prix 40 dh et buffet midi et soir à volonté aussi pour 45 dh. Plat essentiellement indien, donc pas mal épicée. Kitchenette bien équipé grille pain, micro-ondes, casseroles, poele, 2 plaques électriques, vaisselles, bouilloir, bref complète. Literie assez rigide, pour les personnes fragiles du dos, limite. Coin de carrelage dans la salle de bain bien défoncé, humidité du plafond dans la sale de bain, hotel assez "ancien" donc des imperfections. Mais peu gênant pour le prix, rapport qualité prix bien. Accueil et service de l'hotel très bien, accent difficile à comprendre lorsqu'ils parlent anglais, parfois faut les faires répétés! Arret de metro le plus proche, al fahidi, ligne verte. Aéroport hotel prendre le metro 5 dh/personnes. Arrêt al fahidi à 800 mètres et arret burjuman ligne rouge à 1200 mètres.
2 out of 5
by A verified traveler

Très mauvaise surprise

Posted Jul 29, 2015
Location: Loin de Dubai Dear Pas de mosquée aux alentours Les déplacements sont chers Pas de restaurants aux alentours et le menu de l'hôtel est très cher.
J'avais réservé et payé pour une semaine, mais à ma grande surprise l'hôtel m'a demandé de partir le samedi au lieu du dimanche. J'ai alors été contrainte de dormir à l'aéroport en attendant mon vol. Autrement dit, je me suis fait arnaquée.
1 out of 5
by A verified traveler from london

Don't be mistaken

Posted Jun 25, 2015
Winchester grand delux and Winchester hotel apartments are totally different. The later is a good place to stay. You will be better off by staying clear of dated and dirty Winchester grand delux hotel apartments.
Comment from Hotel Management
Jul 5, 2015 by Fernando, Hotel Management
Dear Guest, Thank you for sharing your feedback. I am disappointed read that Winchester Grand Hotel Apartment has not been up to your expectation. However I am glade that you liked the Winchester Hotel Apartment, which is our other property. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. Once again, thank you for taking the time to post your review. With best regards, Pumal Fernando Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

review

Posted Jun 17, 2015
Pros: Cleanliness, on time room keeping service , friendly staff.
Cons: They do not allow guests to stay .You have to talk to manager to get approval. Extractor fan in toilet was not working. It was not a major problem.
Location: Location is in centre of city. All major markets and restaurants are nearby. Nearest train station is about 10 minutes walk.
I checked in late evening. Hotel staff was welcoming. TV channels are limited and result is not good. Internet is slow but ok to use social apps or emails. Not good if you want to make skype, viber calls. There was mild odour in toilet. Hotel management might consider to install air freshener in there. You get room washing machine, fridge, safe locker, microwave, toaster, cooker and kitchen wash basin. Also complimentary use of Gym, pool, Sauna and Jacuzzi.
Comment from Hotel Management
Jul 5, 2015 by Fernando, Hotel Management
Dear Sajid, Thank you very much for staying at the Winchester Grand recently and for taking the time to providing us your feedback. I am happy to hear that you had an enjoyable stay with us and thank you very much for your kind words. Your comments will be shared with my colleagues as there is no better reward than to be recognized for providing exceptional service. I truly hope that we will soon have another opportunity to be of service to you. With best regards, Pumal Fernando Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Amazing hotel and great stuff

Posted Jun 14, 2015
Amazing hotel.quiet great food. Nothing to complain.
Comment from Hotel Management
Jun 16, 2015 by Fernando, Hotel Management
Dear Taylor, It is a pleasure to read you have enjoyed your travel to Dubai and your stay at the Winchester Grand Hotel Apartments. Thank you for sharing your feedback with us. We are looking forward to being of service to you once again soon. Best Regards, Pumal Fernando Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good value for money.

Posted Jun 10, 2015
Pros: Friendly staff.
Location: Close to Burjurman centre.
Staff were all friendly and efficient. Room had all equipment needed for self catering. Location in an older part of Dubai was nonetheless close to public transport and the hotel shuttle bus was also available to various areas.
Comment from Hotel Management
Jun 16, 2015 by Fernando, Hotel Management
Dear Duncan, I am delighted but not surprised you found our staff helpful. Many of our guests pick us because of our location and the Service. We really are so lucky to have such a central location that connects everything just a matter of 5 to 10 minutes of walk. Once again thank you for your time in recommending us and I look forward to welcoming you back. Best regards, Pumal Fernando Resident Manager
1 out of 5
by A verified traveler from london

i had booked this holiday for seven people.

Posted Jun 1, 2015
Pros: to be quiet honest nothing smelly place to sleep untidy stinking
Cons: they could employe polite staff, good house keeper,
Location: location was near to burjuman mall and the metro near by
On arrival our rooms were not ready although we arrived at 8.00pm thier time. there was a foul smell every where. the rooms were so smelly that i would not even let my dog sleep init The staff were so unhelpfull We all complained but nothing was done about it the kitchen net was smelly sticky smelly and lots of little flys very very inhygenic I would not recommend this accommodation to no one
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good stay

Posted May 13, 2015 on Hotels
Solid 4 *
Comment from Hotel Management
Aug 1, 2015 by Pumal Fernando, Hotel Management
Dear Guest, Thank you for taking your time in recommending Winchester Grand Dubai. It is always a pleasure to have you as our guests and we look forward to welcoming you back in the near future. Best regards, Pumal Fernando Resident Manager
2 out of 5
Recommended
for Couples
by Polina from Bulgaria

Ok hotel, bad service

Posted May 11, 2015 on Hotels
The hotel was very average, but the Staff was not good. when we arrived they told us that our reservation wants processed and we need to wait 2 hours on the lobby. We're tired and asked if we could just get a room and sort the paperwork later. They were zero flexible in accommodating our needs and were constantly blaming on other staffs mistake. Very bad hospitality altoghether.
Comment from Hotel Management
Aug 1, 2015 by Pumal Fernando, Hotel Management
Dear Guest, Thank you for taking the time to write a review about Winchester Grand Hotel Apartments. I am disappointed to read that your stay was not pleasant and you were most unhappy about the service level that you received. Please accept our sincere apologies for the inconvenience caused you. I have shared your comments with departments concern, please be assured that we are naturally very disappointed that you been unhappy about your stay at Winchester Grand and we are taking all the necessary action to improve these areas that you have mentioned. With each guest comment received, we strive hard to put comments into effect to make our guests’ stay with us a more pleasing and memorable one. I hope that this will not mar your overall experience, and you are able to return to Winchester Grand, we all look for the chance to welcoming you back, hopefully in the near future. Best Regards, Pumal Fernando Resident Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

great stay

Posted May 10, 2015 on Hotels
great stay, with full facilities of a private apartment. Great housekeeping team!!!will be back
Comment from Hotel Management
Jul 11, 2015 by Pumal Fernando, Hotel Management
Dear Guest, Thank you for choosing to Stay with Winchester Grand Hotel Apartment. I am very happy to read your comments and impression of our hotel. Reading reviews such as yours is a great motivation for our Staff to continue to deliver on the Winchester standards and guests expectations for service and quality. We look forward to welcoming you back in the near future. Best regards from Dubai, Pumal Fernando Resident Manager