Outdoor pool, pool umbrellas, sun loungers

Reviews of Auris Boutique Hotel Apartments

Auris Boutique Hotel Apartments
Al Barsha 1, Near Mall of the Emirates, Sheikh Zyed Road, Dubai

Reviews

8.2

Very Good

Rating 10 - Excellent. 53 out of 167 reviews" "
Rating 8 - Good. 75 out of 167 reviews" "
Rating 6 - Okay. 30 out of 167 reviews" "
Rating 4 - Poor. 7 out of 167 reviews" "
Rating 2 - Terrible. 2 out of 167 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jas

Liked: Cleanliness, property conditions & facilities
Great 👍
Stayed 6 nights in Jan 2024
Response from Guru on Feb 22, 2024
I am glad to know that you enjoyed your stay at the hotel. Guest reviews are imperative in shaping our continuous growth and it is our sincere endeavor to offer our patrons with an exquisite stay. The team and I, look forward to welcoming you back hoping you return soon!

10/10 Excellent

Cheryl Yvonne

Stayed 11 nights in Dec 2023
Response from Guru on Feb 22, 2024
I am glad to know that you enjoyed your stay at the hotel. Guest reviews are imperative in shaping our continuous growth and it is our sincere endeavor to offer our patrons with an exquisite stay. The team and I, look forward to welcoming you back hoping you return soon!

10/10 Excellent

MOHAMMED SALEH

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Courteous, polite and helpful staff.
Stayed 7 nights in Dec 2023
Response from Team Front Office on Jan 8, 2024
I am glad to know that you enjoyed your stay at the hotel. The team members are happy to read your kind words of appreciation which will certainly encourage them to continue to walk that extra mile to delight all our guests. Guest reviews are imperative in shaping our continuous growth and it is our sincere endeavor to offer our patrons with an exquisite stay. The team and I look forward to welcoming you back hoping you return soon!

8/10 Good

Lisa

Business traveler
Liked: Cleanliness
The staff at this property are excellent. Always friendly. Were very helpful answering questions and giving advice. Email/Expedia message replies before my stay were very prompt. Property was clean, though you need to ask if you want your room made up (which was no issue). It is a little dated. Located close to the mall, metro, restaurants etc
Stayed 16 nights in Nov 2023
Response from Team Front Office on Dec 20, 2023
I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcoming you back at Auris Boutique Hotel Apartments.

10/10 Excellent

horacio

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Team Front Office on Dec 11, 2023
Dear Guest, Many thanks for choosing Auris Boutique Hotel Apartment and endorsing the hotel on Expedia. I am glad to know that you enjoyed your time at Hotel. We look forward to welcoming you back hoping you return soon!!!

6/10 Okay

Saad Omer

Traveled with family
Liked: Cleanliness
Decent location, but that is it.
I generally don't leave negative reviews unless it is essential. This is a detailed review so sorry for it being lengthy. * Pick up service: the service they used was not good as the driver was 30 min late to pick us up from the airport. * It is not a new boutique hotel that you would think from the name, but more like an older building. The rooms are very old which can be seen from the paint and furniture. Two bedroom apt could have been a little bigger in size in regards to the bedrooms. * AC didn't work properly in one of the rooms. This was really annoying especially when you are with kids. The AC cooling in both bedrooms was also a problem. The main switch is located in the master bedroom due to which it gets very cold and the second bedroom doesn't. Both rooms have only one control rather than separate for each bedroom. *Washing machine and dryer combo make a lot of noise. If you accidentally put clothes into the dryer at night then there is a good chance you won't go to sleep till the dryer is done. * TV has no English channels which can be problematic when you have smaller kids. * No complimentary slippers to use in the bathroom or inside the apt, so make sure to carry your own. * The only good thing was its location as it was close to The Mall of Emirates and a grocery store. If I had to choose again, I wouldn't stay here with the kids. * The staff was cooperative and nice. * For ppl without kids, this is not a bad location.
Stayed 9 nights in Jun 2023
Response from Team Front Office on Jul 25, 2023
Dear Guest, Many thanks for choosing Auris Boutique Hotel Apartments and endorsing the hotel on Expedia. I am glad to know that you enjoyed your stay at the hotel. Please, may I assure you that I have shared your feedback with the concerned Department Heads to implement corrective measures effectively to ensure that our service standards only continue to improve. The team and I, look forward to welcoming you back hoping you return soon!

8/10 Good

John Frederick

Traveled with family
Liked: Cleanliness, room comfort
The hotel is nice, it gives a vintage kind of feel, probably because of the bed design. We were upgraded to the 2 bedroom with balcony which was nice, had a view of Shk Zayed, thanks for that! Our room had a spacious living and dining area which was great. The bedrooms were also spacious. We loved our stay except for: One, breakfast isn't worth it. It is provided by the Indian cafe inside the hotel so don't expect a lot of choices. If you are used to buffet style breakfast at hotels/hotel apt, this isn't the case here, if we ever come back I will definitely book without breakfast. Two, parking you car takes some skill because of the tricky space, in fairness to the hotel, I think this is the case to most of the buildings in the area but still, this was a challenge every morning and every night. Location wise - it's perfect, close to the metro, the mall and other restaurants in the area. Overall, our stay was good, value for money (except the breakfast) and location was perfect.
Stayed 3 nights in May 2023
Response from Reservations Team on May 12, 2023
Dear Guest, Many thanks for choosing Auris Boutique Hotel Apartment and endorsing the hotel on Expedia. I am glad to know that you enjoyed your time at Hotel. We look forward to welcoming you back hoping you return soon

6/10 Okay

A.

Traveled with family
Disliked: Cleanliness
Goog location, good size room. However, the rooms are quite old and the furniture is in need of replacement. The room did not feel clean
Stayed 13 nights in Dec 2022
Response from Gurpreet Singh on Jan 11, 2023
Dear Guest, Many thanks for choosing Auris Boutique Hotel Apartments. And Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk on your feedback further to implement corrective measures. We look forward to welcoming you back hoping you return soon!

6/10 Okay

Amy, Ripon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Decent hotel apartment with courteous reservation staff.
Response from Gurpreet Singh on Dec 3, 2022
Dear Guest, Many thanks for choosing to stay at Auris Boutique Hotel Apartments and endorsing the hotel on Expedia. I am glad to know that you enjoyed your stay at the hotel. The team and I, look forward to welcoming you back hoping you return soon!

8/10 Good

Samjhana

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Value for money. Variety in breakfast is recommended.
Stayed 4 nights in May 2022
Response from Guru on Jun 6, 2022
Dear Guest, Many thanks for choosing to stay at Auris Boutique Hotel Apartments and endorsing the hotel on Expedia. I am glad to know that you enjoyed your stay at the hotel. The team and I, look forward to welcoming you back hoping you return soon!

10/10 Excellent

Heidie

Traveled with family
Liked: Cleanliness, room comfort
Great customer service and nicest staff.
Me and my children had a quiet and safe stay in the Hotel. Good customer service specially staff Praveen from the time I booked and called the Hotel he is very helpful and will greet you with a smile. All staff are friendly too and very accommodating .The most quiet hotel apartment and cozy that I’ve ever stayed. I will recommend this hotel specially those who will book long stay with their family.
Stayed 5 nights in Feb 2022
Response from Gurpreet Singh on Mar 3, 2022
Dear Guest, Many thanks for choosing to stay at Auris Boutique Hotel Apartments and endorsing the hotel on Expedia. I am glad to know that you enjoyed your stay at the hotel. Mr. Praveen and the other team members are happy to read your kind words of appreciation which will certainly encourage them to continue to walk that extra mile to delight all our guests. The team and I, look forward to welcoming you back hoping you return soon!

10/10 Excellent

Bárbara

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Nelson on Oct 30, 2021
Dear Barbara, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking time to share your review following your recent stay with us. Your feedback is really important to us. We always appreciate and value our guests’ feedback as they will help us improve those particular areas. We're happy to read that your stay was fantastic and excellent. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay. Thank you for sharing your thoughts and we hope that you will consider us again on your future travels. Look forward to see you once again in Auris Boutique Hotel Apartments. Regards, Thanks and Regards, Auris Boutique Hotel Apartments.

10/10 Excellent

Julia

Liked: Cleanliness, room comfort
Extended stay
Couple people who stand out from service and engagement perspective. Patrick from front desk, porter Arik and a spot on engineer whose name unfortunately I haven't been given. Engineer is exceptionally fast to respond to the minor issues noted and professional. Hotel shares access to Public House next door with convenient restaurant/coffee house downstairs.
Stayed 3 nights in Jun 2021
Response from Nelson on Jun 19, 2021
Dear Ms. Julia, Greetings from Auris Boutique Hotel Apartments! Thank you for taking the time to share your feedback. We're happy to read that your overall stay with us was enjoyable and that you were able to take advantage of our excellent location. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay. Thanks and Regards, Reservation Team

8/10 Good

Verified traveler

Liked: Cleanliness
All r good except tv system and hardware
Stayed 2 nights in Jun 2021
Response from Nelson on Jun 16, 2021
Dear Guest, Greetings from Auris Boutique Hotel Apartments! Thank you for taking the time to share your feedback. We are delighted to read that you had an overall wonderful stay, we make every effort to ensure your expectations are exceeded and we sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you and we look forward to welcome you back Regards, Auris Boutique Hotel Apartments

8/10 Good

Julia

Liked: Cleanliness, room comfort
Extending stay
Extended stay due to service particularly from front desk. Working in hospitality myself understand issues may arise and was therefore, impressed with efficiency and speed of resolution regarding AC issue with assigned room. Front desk despite being late night immediately allocated room next to mine as immediate resolution and AC was then attended to first thing. Good service recovery! Disappointed with the sales manager approach as completely unwilling to consider better rate for extending stays and didn't even seek to speak with me direct. Not the best sales/marketing have witnessed in the industry. However, decided to remain longer due to professionalism and helpfulness of front desk gent Patrick. Seems to go out of his way to help and address any queries raised.
Stayed 2 nights in Jun 2021
Response from Nelson on Jun 11, 2021
Dear Ms. Julia, Greetings from Auris Boutique Hotel Apartments! Thank you for taking the time to share your feedback. We are delighted to read that you had an overall wonderful stay, we make every effort to ensure your expectations are exceeded and we sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you and we look forward to welcome you back Regards, Auris Boutique Hotel Apartments

8/10 Good

Julia

Liked: Cleanliness, room comfort
Initial stay
Arrived very early hours and received luke warm reception. However day team following morning very friendly and helpful so decided to book additional nights based on this engagement and facilities in apartroom. Coffee shop in location useful. Yet to explore health and pool facilities however apartment set out well and comfortable. Tv didn't work and shower lukewarm however have not yet addressed this woth hotel for them to be aware to fix. Had requested information prior to travel for transport however did not receive reply from hotel hence rating for communication. Overall convenient location and very comfortable environment.
Stayed 1 night in Jun 2021
Response from Nelson on Jun 10, 2021
Dear Mr. Marenzi, Greetings from Auris Boutique Hotel Apartments! Thank you for taking the time to share your feedback. We are delighted to read that you had an overall wonderful stay, we make every effort to ensure your expectations are exceeded and we sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you and we look forward to welcome you back Regards, Auris Boutique Hotel Apartments

10/10 Excellent

lyn

Traveled with family
Liked: Cleanliness, room comfort
Convenient Staycation
Very Convenient place to stay. Walking distance to the Metro, Bus stops & Malls. Room is clean and organized. Staff is super helpful and friendly. Thank You.
Stayed 1 night in Jun 2021
Response from Nelson on Jun 10, 2021
Dear Mr.Lyn, Greetings from Auris Boutique Hotel Apartments! Thank you for taking the time to share your feedback. We are delighted to read that you had an overall wonderful stay, we make every effort to ensure your expectations are exceeded and we sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you and we look forward to welcome you back Regards, Auris Boutique Hotel Apartments

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Everything was good except, 1. noise( noise from the big load(SZL) next to, all kinda noise from next flat ppl’s voice, music,TV, etc etc.... it is definitely NOT a silent place.) 2. Cooking pan n pot is all old scratched weary dirty condition 3. washing machine looks like 100 yrs old. 4. Parking entry is sooooo narrow n stiff SUV/truck will have hard time getting in.
Stayed 5 nights in Mar 2021
Response from Prity Adhir on Apr 11, 2021
Dear Sir/ Ma’am, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking time to share your review following your recent stay with us. Your feedback is really important to us. We always appreciate and value our guests’ feedback as they will help us improve those particular areas. We would like to personally apologize for the inconvenience caused during your stay with us. We will personally look into the issues that you have outlined and will be forwarded to the appropriate Departments to take necessary action. We would like to assure you that we are closely monitoring all of our guest feedback. Thank you for sharing your thoughts and we hope that you will consider us again on your future travels. Look forward to see you once again in Auris Boutique Hotel Apartments. Regards, Prity Adhir Auris Boutique Hotel Apartments

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
I like the hospitality and very convinient place. i will.reconsider it in the future trips
Stayed 2 nights in Jul 2020
Response from Prity Adhir on Aug 5, 2020
Dear Sir/Madam, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking time to share your review following your recent stay with us. Your feedback is really important to us. We always appreciate and value our guests’ feedback as they will help us improve those particular areas. We're happy to read that you were able to take advantage that the place was very convenient and you like the hospitality. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay. Thank you for sharing your thoughts and we hope that you will consider us again on your future travels. Look forward to see you once again in Auris Boutique Hotel Apartments. Regards, Prity Adhir Auris Boutique Hotel Apartments

10/10 Excellent

Zuhair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was more than good ..
Stayed 7 nights in Mar 2020
Response from Prity Adhir on Mar 16, 2020
Dear Mr. Mohammed, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking time to share your review following your recent stay with us. Your feedback is really important to us. We always appreciate and value our guests’ feedback as they will help us improve those particular areas. We're happy to read that you were able to take advantage that the hotel was good. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay. Thank you for sharing your thoughts and we hope that you will consider us again on your future travels. Look forward to see you once again in Auris Boutique Hotel Apartments. Regards, Prity Adhir Auris Boutique Hotel Apartments

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great two bedroom apartment
The two bedroom apartment is great. They even provided us with a rack to dry our clothes
Stayed 4 nights in Aug 2019
Response from Michelle Dionisio-Zapa on Sep 11, 2019
Dear Sir/Madam, Greetings from Auris Boutique Hotel Apartments! We are delighted to read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. Thank you and we look forward to welcome you back.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took the two bedroom and it was spacious and clean at check in The best things I liked about the hotel is the staff. They are very helpful and they just work towards your happiness
Stayed 16 nights in May 2019
Response from Michelle Dionisio-Zapa on Jun 16, 2019
Dear Sir/Madam, Greetings from Auris Boutique Hotel Apartments! We are very pleased to read your positive review from your recent stay with us. Thank you for taking the time to share your feedback. We are delighted to read that you have been overall impressed with the quality of our hotel and services. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay. Thank you and we look forward to welcome you back. Regards, Auris Boutique Hotel Apartments

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Location, cost , size of 2 bedroom and 2 bathroom apartment was excellent, would definitely stay here again and recommend it to others.
Stayed 4 nights in Feb 2019
Response from Michelle Dionisio-Zapa on Feb 27, 2019
Dear Sir/Madam, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking time to share your review following your recent stay with us. You’re feedback is really important to us. We always appreciate and value our guests’ feedback as they will help us improve those particular areas. We're happy that your overall stay with us was enjoyable and that you were able to take advantage of our excellent location and appreciate our friendly staff. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay. Thank you and we look forward to welcome you back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2019
Response from Michelle Dionisio-Zapa on Jan 29, 2019
Dear Sir/Madam, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking the time to rate our property from your recent stay with us. Thank you and we look forward to welcome you back.

8/10 Good

Oghenetega

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 14 nights in Dec 2018
Response from Michelle Dionisio-Zapa on Dec 31, 2018
Dear Sir/Madam, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking time to share your review following your recent stay with us. You’re feedback is really important to us. We always appreciate and value our guests’ feedback as they will help us improve those particular areas. We are delighted to read that you have been overall impressed with the quality of our hotel staff, it makes all our hard work and effort worthwhile. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay. Regards, Auris Boutique Hotel Apartments

6/10 Okay

Nizar

Liked: Cleanliness
Stayed 13 nights in Oct 2018
Response from Michelle Dionisio-Zapa on Oct 24, 2018
Dear Mr. Nizar, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking time to share your ratings following your recent stay with us. Thank you and we look forward to welcome you again.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Shabby
They are quite spacious apartments, but are in need of renovation. The furnishings are worn and the beds are hard. The location is ok, it’s about an 8-10 minute walk to the Mall of the Emirates and there are other hotels and restaurants close by for dining options. The staff are friendly and helpful.
Stayed 3 nights in Aug 2018
Response from Michelle Dionisio-Zapa on Sep 2, 2018
Dear Sir/Madam, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking time to share your review following your recent stay with us. You’re feedback is really important to us. We always appreciate and value our guests’ feedback as they will help us improve those particular areas. We're happy that your stay with us was enjoyable and that you were able to take advantage of our excellent location and appreciate our friendly and helpful staff. Thank you for sharing your thoughts and rest assured that your compliments will extend to the entire staff. Thank you and we look forward to welcome you back.

8/10 Good

CN, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short walk to Mall of Emirates. Friendly staff. 1 bed apartment fine and full kitchen. WiFi is a bit slow. TV picture almost unwatcheble due to "snow".
Stayed 3 nights in Jul 2018
Response from Michelle Dionisio-Zapa on Jul 17, 2018
Dear Sir/Madam, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking time to share your review following your recent stay with us. We always appreciate and value our guests’ feedback as they will help us improve those particular areas. Therefore, we would kindly request you to advise us on which one of the following areas that you are facing the situation.  If you’re having a hard time logging in  Connecting to the Internet  Browsing any particular Website  Others Please advise on the above so that we’ll be able to rectify the situation and avoid similar incidents on your future stays. Thank you for sharing your thoughts and we hope that you will consider us again on your future travels.

8/10 Good

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Auris Boutique Hotel Apartments on Apr 10, 2018
Dear Sir/Madam, Greetings from Auris Boutique Hotel Apartments! Thank you very much for taking time to share your rating following your recent stay with us. Thank You and we look forward to welcome you back.

8/10 Good

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located ,perfect for a business stay
Ideally located next to mall of emirates (5 mins walk) and in between the metro stations ( Mall of the emirates and saraf dg). Staff is very welcoming and polite. Cleanliness was top notch. Kitchen was well stocked with cutlery . The rates for in room are economical. Have a full day breakfast priced at 40 AED.
Stayed 5 nights in Jan 2018
Response from Kapila Kumara on Feb 4, 2018
Dear Mr.Neeraj, Greetings from Auris Boutique Hotel Apartments. We appreciate your feedback on our service and property. We are pleased to see that your stay was comfortable. We look forward to welcoming you back to Auris Boutique Hotel Apartments on your next visit to Dubai. Thank you Staff and Management Auris Boutique Hotel Apartments

8/10 Good

Julie, Ottawa ON Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai great location for this apartment hotel....
We went on vacation in Dubai for 2 weeks an this apartment hotel will recommend it with no doubt the staff help us with any information we needed. The room is spacious and very clean got all the accommodation you need if you want to eat in, and there always the restaurant downstairs we only used once but was very good. The pool on the roof top is clean, and supervise we spent 3 mornings over there was very relaxing from the roof you can see many of the famous hotel around. The hotel is around 7 min walk to go to the mall really accommodate cause there a supermarket in the mall to buy food and also if you want to take the hop on and hop off bus the stop is right at the mall. From the hotel to go to the beach its a 15 minutes taxi ride. If you want to go to the Dubai mall the biggest one its a 20 minutes taxi ride just don't forget Dubai is spread a lot so Auris Boutique Hotel Apartments is really in a good location its in the middle to go everywhere. The staff are really helpful I blow up my hair dryer an they got me not one but 2 lol. We didn't knew but arrived the weekend of National Day (United Arab Emirates) there was a lot of people but the staff treat us just right. We arrived in night time or early in the morning like 3 am and everything was smooth the check in was fast an were in our room 15 min later. Would return there no problem they are really going out for helping you. From us Canadian people to you we taking you to make our stay a really wonderful one.
Stayed 10 nights in Nov 2017
Response from Michelle Dionisio-Zapa on Jan 10, 2018
Dear Ms. Julie, Greetings from Auris Boutique Hotel Apartments! Thank you very much for your kind review. We appreciate the time you took to leave a positive feedback on your recent stay with us. We do take great pride in providing the very best service and accommodation for our guests and we are glad we did this for your stay. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. We sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. We look forward to welcoming you back.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Staff and Management of Auris Boutique Hotel Apart on Feb 6, 2018
Dear Sir/Madam, Thank you very much for rating us regarding on your recent stay with us. Thank you and we look forward to welcome you back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy apartment style hotel close to Mall of Emirat
Great location Friendly and caring staff Free underground parking but the entrance and exit was too narrow Can see Burj al Arab amd Jumeirah hotel from the swimming pool (top floor)
Response from Staff & Management Auris Boutique Hotel Apartments on Feb 6, 2018
Dear Sir/Madam, Greetings from Auris Boutique Hotel Apartments! Thank you very much for your kind review. We appreciate the time you took to leave a positive feedback on your recent stay with us. We are happy to read about your experience with our hotel facilities and services. Thank you and we look forward to welcome you back.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fun stay
When we checked in the lady was a little cold. We came about 2 hours before check in time because of our flight time. We had a four month old infant with us. She told us they had rooms ready then sat us down for a good half an hour don't know what she was doing, then she said they only have smoking rooms available. We went to see the room and it smelt a lot of smoke but had lots of signs in it saying 200aed fine if you smoke inside the apartment, which didn't make sense. One day a fire alarm went off and we found out someone on our floor had been smoking. I don't know what's up with their smoking/non-smoking policies. Anyways. First day of cleaning was superb. We had taken our daughters travel cot with us and the cleaner even set up a nice cushioned sheet in her cot and had folded all her items that were in her bed. I thought that was so sweet. However all subsequent cleaning standards were below average. I wish I had known who the cleaner was first day I'd have liked to give him a nice healthy tip! Apart from that one reception lady all other staff were friendly and helpful . Great location and a comfortable apartment!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
5 min to MOE

8/10 Good

Al, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for gold and diamond park
Reception staff were very good and efficient. We were handed our keys and our luggage was brought up to the room. Everything was well explained and we enjoyed our 3 day stay with our toddler. The communal areas were immaculate. On our last day, a taxi was organised for us and check-out was a breeze. We even got a call from Cheryl, who was one of the reception staff, to inform us that we had left a teddy behind. We had a very enjoyable and pleasant stay with Auris.

8/10 Good

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

john, Anchorage, AK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms by the Mall of the Emirates
Right across the street from the Mall of the Emirates. The room was really a 2 bedroom, 2 bath apartment. It was perfect for a base during our 4 day sightseeing trip to Dubai.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money compact hotel but with good room size and in good location, nearby Mall of the Emirates. Facilities adequate as spent little time in hotel although staff very helpful when require.

8/10 Good

Max, Queensland, Australia

Liked: Cleanliness, staff & service, room comfort
Close to Mall and Metro
Spacious apartment with all the kitchen equipment apart from washing up supplies. Staff attentive and follow up on any concerns. Good value.

8/10 Good

Supiah, Brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly & helpful staffs
Good Location, walking distance to both metro stations (Sharaf DG & Mall of Emerites)except the arrangement for the tours were not on time & late info on tour operator car got broken down that required to be postponed to the next day. The hotel staffs are all friendly & helpful. Thanks to the friendly & informative staffs, that I have enjoy my trip.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
My stay was good at the hotel. very close to the mall of emirates and metro rail. Breakfast area was nice and the ice cream parlor area they had was a plus. I wish they had a television in the bedroom besides just in the common area. Overall a very affordable, quiet convenient place to stay and a nice staff.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Auris Boutique Al Barsha
Hotel was good overall. Coffee and tea should be refilled daily. Bottled water daily per guest will be good.

4/10 Poor

fadil, mauritius

Disliked: Cleanliness, property conditions & facilities, room comfort
One to avoid
Hotel Pictures looked great...but as is often the case, pictures don't paint the true picture...room was in an oldish state..dirty walls...room cleaning is on demand only...they are not cleaned everyday...have to ask for clean towels everyday...same goes for toilet paper...wifi was free for 2 phones only...had to ask for a third code and was given after lots of persuasion...overheard hotel staff speaking in their native language that the room we had been given was a problem room with people always complaining about it...we booked this hotel for 20 days and would have thought we would be given great treatment as well as a great room...alas...they claim its soundproof but we could hear children screaming and yelling at night and when we complained, nothing was done...foreign staff are apparently scared of Arab clients...lol...pool was dirty...we were told by a member of staff that it wasn't cleaned on a daily basis...pool closed for a few days on a couple of times due to problems and repairs...

10/10 Excellent

ayman, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I stayed for two days and I was happy with the price, room service and the location of the hotel

10/10 Excellent

John, Entebbe

Liked: Cleanliness, property conditions & facilities, room comfort
Exceeded my expectation for the price
Hotel is comfortable, quiet, very spacious and staff is courteous, polite and helpful. Was a little disappointed with the housekeeping. It's done on request which is entirely fine but they never washed the bathtub and always found milk residues in the washed tea cups. Wanted to do it myself but no cleaning materials provided.

8/10 Good

Serafus, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near the Mall of the Emirates
Good location, but my room was overlooking the noisy Zayed Rd.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below expectations
The location is ok. But room service and room condition is very bad.