Carlton Palace Hotel

Photo gallery for Carlton Palace Hotel

Featured Image
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Minibar, in-room safe, desk, blackout drapes

Overview of Carlton Palace Hotel

VIP Access

Carlton Palace Hotel

5 out of 5

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Al Maktoum Street, P.O, Box 56262, Dubai

Explore the area

  • Popular LocationAl Ghurair Centre14 min walk
  • Popular LocationFish Roundabout16 min walk
  • Popular LocationDeira Twin Towers Shopping Centre17 min walk
  • AirportDubai (DXB-Dubai Intl.)6 min drive

Choose dates to view prices

About this area

Dubai

Carlton Palace Hotel is located in Deira, a neighborhood in Dubai, and is in the business district and near the airport. Dubai Cruise Terminal and Dubai Festival City Mall are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Sheikh Zayed Road and Dubai Aquarium & Underwater Zoo. Traveling with kids? Consider Wild Wadi Water Park and Dubai Garden Glow. Spend some time exploring the area's activities, including golfing and golf lessons.

What's nearby

  • Al Ghurair Centre - 14 min walk
  • Fish Roundabout - 16 min walk
  • Deira Twin Towers Shopping Centre - 17 min walk
  • Reef Mall - 19 min walk
  • Al Seef - 5 min drive

Restaurants

  • Al Shindagah — 1 min walk
  • Al Diwan — 1 min walk
  • China Sea — 7 min walk
  • Beirut Restaurant & Grills — 8 min walk
  • Golden Fork — 8 min walk

Getting around

  • Al Rigga Station - 8 min walk
  • Dubai Intl. Airport (DXB) - 6 min drive

About this property

Carlton Palace Hotel

5-star luxury hotel in the heart of Deira
Close to Al Ghurair Centre, Carlton Palace Hotel provides a nightclub, free WiFi, and onsite car rental. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature Middle Eastern cuisine and more.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking and valet parking
  • Breakfast (surcharge), a free shopping center shuttle, and limo/town car service
  • A 24-hour front desk, express check-in, and express check-out
  • Guest reviews give top marks for the overall value
Room features
All guestrooms at Carlton Palace Hotel include thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like safes and bathrobes.
Extra amenities include:
  • Bathrooms with designer toiletries and bathtubs
  • TVs with satellite channels
  • Wardrobes/closets, childcare services, and daily housekeeping

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free shopping center shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AED 77 for adults and AED 35 for children
  • 3 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar/lounge
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Fitness center
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa services
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Separate living room
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Polish
  • Russian

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Pool sun loungers

Spa

  • 2 treatment rooms
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate living room
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - noon
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 77 for adults and AED 35 for children (approximately)
  • Airport shuttle fee: AED 105 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Dubai Metropolitan
Dubai Metropolitan Palace
Metropolitan Dubai
Metropolitan Dubai Palace
Metropolitan Palace
Metropolitan Palace Dubai
Metropolitan Palace Hotel
Metropolitan Palace Hotel Dubai
Palace Dubai
Hotel Metropolitan Palace
Metropolitan Palace Dubai Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel
Carlton Palace Dubai
Carlton Palace
Carlton Palace Hotel Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel Hotel Dubai

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 383 out of 990 reviews
5 - Excellent 39%
Rating 4 - Good. 392 out of 990 reviews
4 - Good 40%
Rating 3 - Okay. 119 out of 990 reviews
3 - Okay 12%
Rating 2 - Poor. 50 out of 990 reviews
2 - Poor 5%
Rating 1 - Terrible. 46 out of 990 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel with great staff. The restaurant was a bit expensive
Stayed 14 nights in Nov 2021

2/5 Poor

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast buffet was delicious! Service of agent at counter so unprofessional! The safe in the room and the fridge didn't work. It was too risky carrying the passports with us anywhere we went. Milk for my little one went bad. There was mold in the shower.
Stayed 6 nights in Nov 2021

1/5 Terrible

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Arriving late in the evening with a prepaid non-refundable booking made two months ahead to find out that there is no available room & had to wait for 1&1/2 hours to prepare a room after many disputes with the front desk. Ordered a club sandwich that turned out to be inedible .the room had only one tiny towel no kettle ,tea or coffee ,water ,soap ,hair dryer ,slipper and no safe box and tv remote not functioning. The bathroom was leaking and not repaired during all my stay This is not even a two stars hotel and will never step a foot there. Expedia must verify before posting on their site
Stayed 4 nights in Nov 2021

1/5 Terrible

Stayed 5 nights in Aug 2021

1/5 Terrible

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor hotel , poor staff, just imagine , man who work in the reception told us “ this is bad hotel why did u come “ . No security at all, room has old furniture, bed is not comfortable, no hot water in the bathroom , no towels in bathroom , did not get any VIP benefits as a gold member in Expedia. Do not recommend it at all , it is 2 star hotel not 5 at all . Run away from it
Stayed 3 nights in Jun 2021