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Carlton Palace Hotel

Photo gallery for Carlton Palace Hotel

Outdoor pool, sun loungers
Front of property - evening/night
Minibar, in-room safe, desk, blackout drapes
Daily buffet breakfast (AED 77 per person)
Interior

Overview of Carlton Palace Hotel

VIP Access

Carlton Palace Hotel

5.0 star property
8.0 out of 10 Very Good
8.0/10 Very Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Al Maktoum Street, P.O, Box 56262, Dubai

Explore the area

  • Popular LocationAl Ghurair Centre11 min walk
  • AirportDubai (DXB-Dubai Intl.)14 min drive
  • Popular LocationMall of the Emirates18 min drive
  • Popular LocationBurj Al Arab19 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Dubai

Carlton Palace Hotel is located in Deira, a neighborhood in Dubai, and is in a shopping district and near the airport. Travelers who have shopping on the agenda can visit Gold Souk and Dubai Mall, while those looking for another kind of activity may want to check out Dubai Cruise Terminal. Traveling with kids? Consider Wild Wadi Water Park and Dubai Garden Glow. Spend some time exploring the area's activities, including golfing and golf lessons.
Visit our Dubai travel guideOpens in a new window
Map

What's nearby

  • Al Ghurair Centre - 11 min walk
  • Fish Roundabout - 16 min walk
  • Al Seef - 5 min drive
  • Mall of the Emirates - 18 min drive
  • Burj Al Arab - 19 min drive

Getting around

  • Al Rigga Station - 8 min walk
  • Dubai Intl. Airport (DXB) - 13 min drive

Restaurants

  • Wejdan Cafe & Restaurant - 4 min walk
  • Ghazal Coffee Shop - 6 min walk
  • Arman Cafe - 5 min walk
  • 5th Avenue Cafe & Restaurant - 5 min walk
  • مطعم صداف الأيراني - 5 min walk

About this property

Carlton Palace Hotel

5-star luxury hotel near Dubai Mall
You can look forward to a nightclub, a roundtrip airport shuttle, and a poolside bar at Carlton Palace Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage.Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature Middle Eastern cuisine and more. Stay connected with free WiFi in public areas, and guests can find other amenities such as shopping on site and a coffee shop/cafe.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and a free shopping center shuttle
  • Express check-out, meeting rooms, and wedding services
  • Guest reviews give top marks for the overall value
Room features
All 212 rooms include comforts such as 24-hour room service and air conditioning, as well as perks like safes and bathrobes.
Extra amenities include:
  • Bathrooms with designer toiletries and bathtubs
  • TVs with satellite channels
  • Wardrobes/closets, childcare services, and daily housekeeping

Languages

Arabic, English, Filipino, French, Hindi, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free shopping center shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: AED 77 for adults and AED 35 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Al Diwan
  • Al Sharq
  • Al Shindagah
  • Sketch

Things to do

  • Children's pool
  • Health club
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Pool loungers

Spa

  • 2 treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Elevator
  • In-room accessibility available in select rooms
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub only
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 2 PM - noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 77 for adults and AED 35 for children
  • Airport shuttle fee: AED 105 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Dubai Metropolitan
Dubai Metropolitan Palace
Metropolitan Dubai
Metropolitan Dubai Palace
Metropolitan Palace
Metropolitan Palace Dubai
Metropolitan Palace Hotel
Metropolitan Palace Hotel Dubai
Palace Dubai
Hotel Metropolitan Palace
Metropolitan Palace Dubai Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel
Carlton Palace Dubai
Carlton Palace
Carlton Palace Hotel Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel Hotel Dubai

Frequently asked questions

Does Carlton Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Carlton Palace Hotel?

As of Jun 2, 2023, prices found for a 1-night stay for 2 adults at Carlton Palace Hotel on Jun 3, 2023 start from $77.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Carlton Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Carlton Palace Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Carlton Palace Hotel?

Check-in is from 2 PM - noon.

What time is check-out at Carlton Palace Hotel?

Check-out is at noon.

Does Carlton Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 105 per vehicle applies.

Where is Carlton Palace Hotel located?

This family-friendly Dubai hotel is located near the airport, within a 15-minute walk of Al Ghurair Centre, Reef Mall, and Deira Clocktower. City Centre Deira and Gold Souk are also within 2 mi (3 km). Al Rigga Station is 8 minutes by foot and Union Station is 14 minutes.

Carlton Palace Hotel Reviews

Carlton Palace Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 384 out of 1001 reviews" "
" "10 - Excellent 38%
Rating 8 - Good. 393 out of 1001 reviews" "
" "8 - Good 39%
Rating 6 - Okay. 122 out of 1001 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 49 out of 1001 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 53 out of 1001 reviews" "
" "2 - Terrible 5%

8.3/10

Cleanliness

8.4/10

Staff & service

7.7/10

Amenities

7.9/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Qamar, Springfield

Liked: Staff & service, amenities, property conditions & facilities
Over all it was ok.
Stayed 1 night in May 2023

2/10 Terrible

Mahmoud

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient mattress Rooms bad smell Bad groceries at the breakfast Room in- cleanness ….Etc Will never go there again
Stayed 2 nights in Mar 2023

6/10 Okay

Nishanth kannambally

Business traveler
Disliked: Staff & service
Not a great place , smoking smell everywhere, reception teams no idea how to search the biking ref, no professionals at al
Stayed 2 nights in Mar 2023

2/10 Terrible

Abidemi A

Stayed 6 nights in Feb 2023

8/10 Good

faisal

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Everything else was good service cleanness just the bed was ridiculously hard can't sleep well paying for 4 stars hotel
Stayed 2 nights in Feb 2023

2/10 Terrible

Jose

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Fattah

Disliked: Staff & service, property conditions & facilities
The hotel canceled my reservation without any notice or explanation!
Stayed 2 nights in Jan 2023

2/10 Terrible

Mohamed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not cleaned and it’s not 5 stars hotel never
Rooms not clean Smell very bad Fridge not working and very bad smell WC very bad
Stayed 3 nights in Jan 2023

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, except some basic fasilities missing
Stayed 2 nights in Dec 2022

8/10 Good

Girardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

General hotel information

Reasons to Book
Room Cleanliness & Nice Bathroom
Star Rating