Outdoor pool, open 7:00 AM to 5:00 PM, sun loungers

Reviews of Donatello Hotel

4 out of 5
Donatello Hotel
Sheikh Zayed Road, Al Barsha 1, Near Mall of the Emirates, Dubai

Reviews

8.2

Very Good

Rating 10 - Excellent. 172 out of 452 reviews" "
Rating 8 - Good. 186 out of 452 reviews" "
Rating 6 - Okay. 54 out of 452 reviews" "
Rating 4 - Poor. 23 out of 452 reviews" "
Rating 2 - Terrible. 17 out of 452 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Business traveler
Disliked: Property conditions & facilities
The furniture is smelly and very old
Stayed 4 nights in Mar 2024
Response from Olga on Mar 17, 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 Excellent

Diego

Stayed 1 night in Mar 2024
Response from Olga on Mar 14, 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

6/10 Okay

Gina, Ossining

Traveled with family
Liked: Staff & service
Dislike that upon arrival you have give cash for deposit. As where all other hotel only uses credit card.
Stayed 3 nights in Feb 2024
Response from Olga on Mar 14, 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

8/10 Good

Susanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel served its purpose for us. We only stayed two nights. Didn’t get to use the pool. Tried the fisherman’s restaurant and room service. It was ok. Convenient to have a coffee shop on site.
Stayed 2 nights in Feb 2024
Response from Olga on Mar 14, 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

6/10 Okay

Jesse

Liked: Staff & service
Disliked: Property conditions & facilities
It’s for budget travelers, so don’t expect the hotel to be like the near by Kempinski or Sheraton. Staff is always courteous and willing to assist, but the dreadful check in (took so long that I still have nightmare) needs be addressed, otherwise I will not revisit even if it is for free
Stayed 1 night in Feb 2024
Response from Olga on Feb 20, 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion. We hope you will contact us directly by e-mail address: guestrelations@donatello-hoteldubai.com and also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 Excellent

Amir

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room size was amazing and friendly staff.
Stayed 1 night in Dec 2023
Response from Olga on Feb 3, 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Olga on Feb 3, 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

4/10 Poor

Bilal

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Terrible
There was very loud bar which kept shaking my room due to beat and loud music. Informed reception and they said last night was weekend and there wouldn’t be any more noise tonight but every single night was same and couldn’t sleep. Due to restless nights and not able to sleep, I ended up in hospital where I was given relaxation injection. Absolute terrible
Stayed 1 night in Oct 2023
Response from Olga on Oct 29, 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

4/10 Poor

Nicolas Young Kwet Shung

Traveled with group
Disliked: Staff & service
Very bad experience
One month before my arrival, I sent only 1 request: "Please give me a high floor" (because I read through some other reviews that they were having renovations and it can quite noisy at the lower floors) Upon my check-in, they gave me the first floor. :( I asked again to provide me a higher floor. They said they will do it the next day but never did.. even after 5 days.
Stayed 5 nights in Oct 2023
Response from Olga on Oct 24, 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 Excellent

Marc, London

Stayed 1 night in Oct 2023
Response from Olga on Oct 29, 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

2/10 Terrible

Faisal

Disliked: Cleanliness, staff & service, property conditions & facilities
Regret booking this hotel, it’s no where near a 4 star hotel. Rooms are out dated and old, balcony is locked and can’t be opened. You can hear traffic noises all day and night. I was woken up early everyday because they start playing LOUD jazz music in the hallway speakers at 6:30am every morning. Construction happening in the building so you hear loud drilling and hammering noises all day. Definitely do not recommend and regret picking this hotel.
Stayed 2 nights in Oct 2023
Response from Olga on Oct 7, 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

2/10 Terrible

Harmit

Stayed 1 night in Sep 2023
Response from Olga on Oct 16, 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion. We hope you will contact us directly by e-mail address: guestrelations@donatello-hoteldubai.com and also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
Overall hotel is ok to stay 1 night, cheap hotel, but i was really disappointed that they charged additionally 200 aed deposit (on top of a 1 night stay cost of 190), first they said that it will not be charged, only hold and then immediately released after checkout. But, when checking out next day - i realized that it was a charge and the refund in 7 days min as per receptionist answer...
Stayed 1 night in Sep 2023
Response from Olga on Sep 24, 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Olga on Sep 16, 2023
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is difficult to get your luggage as there is a steep ramp and many bellman but nobody offered assistance. 5 bellman all starring at me. No assistance. The only time they asked me was the day I was leaving when I carried heavy luggage to the street. They then asked me if I needed it lifted into a taxi- no. Elevators- very slow only two operational Front desk -friendly only when I checked out. I asked for the deposit to be released and they truly didn’t know what I was talking about. They hold a 300AED deposit. Pool- great. Peaceful. Room-spacious. Only one towel. That’s it. No soap or anything I’ve been travelling to DXB since 2005 and this was the worst experience.
Stayed 5 nights in Sep 2023
Response from Olga on Sep 9, 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 Excellent

Cindy

Stayed 4 nights in Aug 2023
Response from Olga on Sep 7, 2023
Dear Cindy, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

2/10 Terrible

Nighat

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
donatello is very local to a lot of food shops close to everything via uber, my time at the donatello was top tier, really enjoyed it.
Stayed 6 nights in May 2023

10/10 Excellent

Goven Kuntz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Dubai .. I love this hotel .. the only hotel I stay when I’m in Dubai perfect 10 review from me .. this place is great 😊
Stayed 1 night in Mar 2023

10/10 Excellent

Goven Kuntz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel 😄
Stayed 1 night in Mar 2023

4/10 Poor

mohammad

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Jillian Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean, convenient. spacious, comfy room.
I stayed in the junior suite and it was really large and comfortable. Great location, good restaurants near by and so close to the mall. Was really happy with the place and would definitely stay there again. I didn't use the pool or go upstairs so can't comment on that. But the room was good for a reasonable price.
Stayed 2 nights in Dec 2022
Response from Richa on Jan 9, 2023
Dear Guest,It was wonderful to have you stay at The Donatello Hotel. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Lovely staff, very helpful. Spacious and very comfortable rooms. Unfortunately it rained and this prevented the roof pool from opening which we were looking forward to. No one’s fault. Close to mall, metro and local food and shops around.
Stayed 1 night in Dec 2022
Response from Richa on Jan 4, 2023
Dear Guest,It was wonderful to have you stay at The Donatello Hotel. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

8/10 Good

Hector

Traveled with family
Liked: Staff & service, amenities
Muy bueno. La habitacion muy grande pero con mucho olor a humedad
Stayed 4 nights in Nov 2022
Response from Richa on Dec 26, 2022
Dear Guest,It was wonderful to have you stay at The Donatello Restaurant. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

4/10 Poor

Ali Reza Amir

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Customer service and room cleaning are not good at all.
Stayed 6 nights in Nov 2022
Response from Richa on Dec 26, 2022
Dear Guest,It was wonderful to have you stay at The Donatello Restaurant. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 Excellent

Ahmed

Stayed 2 nights in Oct 2022

6/10 Okay

Alirezaz

Business traveler
Liked: Cleanliness, room comfort
Need to improve in customer satisfaction
The price they charged me was different from the invoice issued by hotels.com and when I asked , they simply justified unreasonably
Stayed 1 night in Jun 2022

4/10 Poor

Sandra

Traveled with family
Disliked: Staff & service, property conditions & facilities
65 minutes of our lives lost in the foyer!
I dont know what happens when we book to stay here, but they can never find our reservation. 38 minutes to check in is not what i wanted after a 3 hour drive to get to Dubai. Our room was spacious enough but the carpet was dirty and seen better days. The shower, when opening the door, had a pungent smell coming from the drain. The toilet roll was soaking from the leaking spray hose (which was fixed within 10 minutes of reporting it). We have had numerous stays at the Donatello that have been awesome. This stay however was to say the least, a little disappointing. As you can see from our previous reviews, we dont complain about trivial things, but felt the need to highlight the check in / check out procedure. 38 minutes to check in, 27 minutes to check out??? They said they had to check the room before they could check us out.
Stayed 2 nights in Dec 2021

6/10 Okay

Alan Thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good sized room. Extremely slow check in - finally got into our rooms 2 hours after original check in. Staff slow for the rest of our stay however always polite
Stayed 3 nights in Nov 2021

8/10 Good

Vladimir

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Room size
Stayed 2 nights in Oct 2021

10/10 Excellent

Annica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff in the reception. Jerome helped me by calling a nearby shop to see if they had what I needed. And very good food!
Stayed 1 night in Oct 2021

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2021

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2021
Response from Guest Relations Team on Jun 6, 2021
Dear Valued Guest Greetings from Donatello Hotel Dubai Thanks for sharing your valuable positive feedback online, we take your comments and suggestions very seriously and always try our best to improve services towards betterment of the hotel. We hope to welcome you back soon. Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2021
Response from Guest Relations Department on May 9, 2021
Dear Valued Guest Thanks for choosing Donatello Hotel Dubai. We are happy to see your honest feedback and hoping to welcome you back soon in our Hotel. Regards Guest Relation

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
For a few days in a central area it was great. Check in was ridiculously long. We were checked in at 3:30 but check in says 2pm. Only offered water after I asked for it to compensate for the wait.
Stayed 4 nights in Mar 2021
Response from Guest Relations Department on Apr 11, 2021
Dear Valued Guest Thanks for your feedback on your recent stay, your reviews and feedback has been forwarded to our management for further action and improvement of our services. Thanks Regards

2/10 Terrible

Verified traveler

Stayed 3 nights in Dec 2020
Response from Guest Relations Department on Jan 12, 2021
Dear Valued Guest Thanks for choosing Donatello Hotel for your stay in Dubai. We really appreciate for your reviews and we are happy to see your honest feedback on your recent stay in our hotel. Your valuable feedback has been forwarded to the management for further action and improvement of our services, hoping to welcome you back soon. Thanks Regards

10/10 Excellent

Romany

Stayed 1 night in Dec 2020
Response from Guest Relations Department on Jan 12, 2021
Dear Valued Guest Thanks for choosing Donatello Hotel for your stay in Dubai. We really appreciate for your positive reviews and we are happy to see your honest feedback on your recent stay in our hotel. We are hoping to welcome you back soon. Thanks Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Nov 2020
Response from Guest Relations Department on Nov 21, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms
Clean, big room is the best part, loved the place
Stayed 2 nights in Nov 2020
Response from Reservations on Nov 14, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ahmad

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Reservations on Nov 9, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ahmad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Reservations on Nov 9, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kaycee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing food is nice
Stayed 2 nights in Oct 2020
Response from Reservations on Nov 3, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sabeeh

Disliked: Staff & service
Rooms are big, too big it's almost have this empty feeling and the bed is too soft for our liking.. They did not give a time extension even just for an hour.. and we called them at 11:30am just to know that our check out was at 12pm.. they should atleast have the courtesy to call for a check out reminder.
Stayed 1 night in Oct 2020
Response from Reservations on Nov 3, 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Guest Relation Department on Oct 12, 2020
Dear Valued Guest Thanks for choosing the Donatello Hotel for your stay in Dubai. We are sorry to see that your stay was not up to your expectations. your valuable feedback and review score has been forwarded to the relevant department for further action. Hope to see you again in our Hotel. Thanks Regards Guest Relations Department

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy room
Nice revamped room but it was on the 2nd floor and the night club downstairs was open. Couldn’t sleep because of the noise. Disappointing
Stayed 1 night in Aug 2020
Response from Front Office Manager on Sep 7, 2020
Dear Valued Guest Thanks for choosing Donatello Hotel Dubai for your stay, I am really sorry to hear that your stay was not comformatable due to niose issue, Please accept our applogy, We have forwarded your feedback to the concern department to look in to it. Please give us chance to make more confortable your stay on your next visit. Thanks Regards Guest Relations Department

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from Guest Relations Department on Aug 30, 2020
Dear Customer, Thanks for your kind review, We are happy to see your positive feedback online, hope to welcome you back soon in our hotel. Thanks and Regards, Guest Relations Department

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Relations Department on Mar 15, 2020
Dear Ms. Sandra Thanks for your kind review, We are happy to see your positive feedback online, hope to welcome you back soon in our hotel. Thanks Regards Guest Relations Department

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth deal, friendly staff, good cleaness Thanks
Stayed 4 nights in Feb 2020
Response from Guest Relations Team on Feb 22, 2020
Dear Valued Guest Thanks for choosing Donatello Hotel Dubai for your stay in Dubai. We really appreciate for your kind feedback online and happy to hear positive comments about our team members. Hope to welcome you back soon. Thanks Regards Guest Relations Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean hotel with good location and parking options
Stayed 2 nights in Dec 2019
Response from Guest Relations Team on Feb 17, 2020
Dear Valued Guest Thank you very much to give us positive reviews online. Hope to welcome you back soon. Thanks Regards Guest Relations Team