Exterior

Reviews of Four Points by Sheraton Bur Dubai

4 out of 5
Four Points by Sheraton Bur Dubai
Mankhool Road, 4c Street, Bur Dubai, Dubai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 566 out of 1001 reviews" "
Rating 8 - Good. 338 out of 1001 reviews" "
Rating 6 - Okay. 62 out of 1001 reviews" "
Rating 4 - Poor. 8 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here when I need a place in Dubai! I am booked again with them next week!
Stayed 1 night in Apr 2024
Response from Ahmed Al-EsawyAssistant Front Office Manager on Apr 18, 2024
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, from the front desk to the cleanng people, is excellent!
Stayed 2 nights in Apr 2024
Response from Ahmed Al-Esawy Assistant Front Office Manager on Apr 14, 2024
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful! They really take care of you!
Stayed 3 nights in Apr 2024
Response from Ahmed Al-Esawy Assistant Front Office Manage on Apr 12, 2024
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Pahul Preet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was amazing, great connectivity.
Stayed 3 nights in Apr 2024
Response from Ahmed on Apr 7, 2024
Dear Mr. Pahul,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The maid on 6th floor. Kamalih, did an excellent job having my room ready early each day!
Stayed 5 nights in Apr 2024
Response from FPBD on Apr 7, 2024
Dear Valued Guest,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests and knowing that we achieved that for you is truly rewarding. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Amenities
This hotel is a hidden secret in Dubai. Great rooms, Fabulous staff!
Stayed 1 night in Mar 2024
Response from Ahmed on Apr 1, 2024
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

8/10 Good

Padma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay! Food was good & the staff were courteous!
Stayed 5 nights in Feb 2024
Response from DXBDF on Mar 1, 2024
Dear Padma,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

8/10 Good

Vipin

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Overall not worth the money I spent
Stayed 4 nights in Feb 2024
Response from Ahmed Al-Esawy on Feb 23, 2024
Dear Vipin,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your survey suggests that we were unable to meet your expectations entirely which caused low ratings, please accept my sincere apologies for that.I understand you must be having a busy schedule, however, if I may ask, is there anything we could do better to enhance your experience? Your comments are extremely valuable and it will definitely help us improving in highlighted areas. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a great value for mo0ney. I love to stay here!
Stayed 3 nights in Feb 2024
Response from Ahmed on Feb 21, 2024
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Seema

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was wonderful property was clean and concomitant location.
Stayed 10 nights in Feb 2024
Response from Ahmed on Feb 21, 2024
Dear Seema,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I need a place in Dubai.
Stayed 3 nights in Feb 2024
Response from DXBDF on Feb 10, 2024
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests and knowing that we achieved that for you is truly rewarding. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manage

8/10 Good

thevasundaram, Stouffville

Traveled with family
Its very clean staff are good. But only Indian food was available. Need more Euroe and American food
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 7, 2024
Dear thevasundaram,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your feedback is valuable to us, and this would address your concerns into respective department to take appropriate action to enhance our guest experience. We are committed to ensuring that every guest has a positive experience. It is our utmost priority to provide exceptional service and the most comfortable stay for all our guests. We assure you that we take all feedback seriously and continuously work towards improving our standards. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Regards,Hotel Management

10/10 Excellent

Sergei

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Great breakfast.
Stayed 3 nights in Feb 2024
Response from Ahmed Al-Esawy on Feb 4, 2024
Dear Mr. Sergei,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Antony Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good and welcoming place
Stayed 2 nights in Jan 2024
Response from Ahmed on Jan 30, 2024
Dear Mr. Antony, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Ahmed Al-Esawy Assistant Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here a lot. The staff is great, not just to me who is a frequent traveler, but to everyone. Yesterday when I chucked in, two of the desk staff were helping a woman who did not speak much English, so communications were difficult. They were very patiently and earnestly trying to help her recover her cellphone which she had left in a taxi. I went to my room after my quick check in, but i am sure they got her cellphone back for her.
Stayed 1 night in Jan 2024
Response from Ahmed on Feb 1, 2024
Dear Mr. Thomas ,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Bharat, Middlesex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean business hotel with excellent staff
Stayed 2 nights in Jan 2024
Response from Ahmed on Jan 23, 2024
Dear Mr. Bharat,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey.Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Regards,Ahmed Al-EsawyAst. Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four Points Bur Dubai is an excellent place to stay. I love to stay there when I need a place in Dubai!
Stayed 1 night in Jan 2024
Response from Ahmed on Jan 21, 2024
Dear Mr. Thomas,Thank you so much for taking the time to share your positive experience with us! We arethrilled to hear that you enjoyed your time at our hotel. Your kind wordsmean a lot to our team, and we're delighted to have exceeded your expectations.It was our pleasure to serve you, and we look forward to welcoming you back for anotherwonderful experience. If there's anything specific you loved or any suggestions you have, feelfree to share—we always appreciate valuable feedback.Regards,Ahmed Al - Esawy,Asst. Front Office Manager

10/10 Excellent

Arun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel is located in the old section of Dubai. Kind of far from downtown due to traffic and not near the Metro (one kilometer away). Careem was useful to get a taxi. Clean rooms and very good customer service. The breakfast was very good with a variety of hot and cold meals. Numerous Indian restaurants are close by and lots of vegetarian options also. The room was a junior suite with lots of space and a small washer/dryer combo and mini kitchen. Would definitely stay here again.
Stayed 3 nights in Jan 2024
Response from Ahmed on Jan 21, 2024
Dear Mr. Arun,Thank you so much for taking the time to share your positive experience with us! We arethrilled to hear that you enjoyed your time at our hotel. Your kind wordsmean a lot to our team, and we're delighted to have exceeded your expectations.It was our pleasure to serve you, and we look forward to welcoming you back for anotherwonderful experience. If there's anything specific you loved or any suggestions you have, feelfree to share—we always appreciate valuable feedback.Regards,Ahmed Al - Esawy,Asst. Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great! Everyone from the managers to the desk staff to the guards to the room cleaners.
Stayed 1 night in Jan 2024
Response from Ahmed on Jan 19, 2024
Dear Mr. Levy,Thank you so much for taking the time to share your positive experience with us! We arethrilled to hear that you enjoyed your time at our hotel. Your kind wordsmean a lot to our team, and we're delighted to have exceeded your expectations.It was our pleasure to serve you, and we look forward to welcoming you back for anotherwonderful experience. If there's anything specific you loved or any suggestions you have, feelfree to share—we always appreciate valuable feedback.Regards,Ahmed Al - Esawy,Asst. Front Office Manager

2/10 Terrible

Kishore

Stayed 2 nights in Jan 2024
Response from Ahmed on Feb 1, 2024
Dear Mr. Kishore ,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedbackزYour survey suggests that we were unable to meet your expectations entirely which caused low ratings, please accept my sincere apologies for that.I understand you must be having a busy schedule, however, if I may ask, is there anything we could do better to enhance your experience? Your comments are extremely valuable and it will definitely help us improving in highlighted areas. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to stay here when I am in Dubai!
Stayed 3 nights in Jan 2024
Response from Ahmed on Feb 1, 2024
Dear Mr. Thomas ,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Durdymyrat

Stayed 1 night in Dec 2023
Response from Ahmed on Jan 3, 2024
Dear Durdymyrat,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Mrs.Rasika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and helpful staff
Stayed 3 nights in Dec 2023
Response from Ahmed on Dec 21, 2023
Dear Mrs. Rasika,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Ahmed on Jan 3, 2024
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Maryam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not far from the airport- about 15 min drive. Friendly staff. Clean room. Coffee shop and a restaurant on site (we did not try the restaurant)- 20 minute walk from Burjaman ctr that has a food court and restaurants/ coffee shops. There are other small street restaurants and a little convenience/grocery store within 1 to 2 Blocks from the hotel. If you want to explore downtown, it is a bit far from there but an easy taxi or Uber ride.
Stayed 1 night in Dec 2023
Response from Ahmed on Dec 17, 2023
Dear Ms. Maryam,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

8/10 Good

DEEPAK

Stayed 1 night in Dec 2023
Response from Ahmed on Jan 3, 2024
Dear Deepak,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Thomas, Knoxville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ahmed on Dec 10, 2023
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al- EsawyAssistant Front Office Manager

10/10 Excellent

harsh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great staff. Nice location
Stayed 6 nights in Nov 2023
Response from Ahmed on Dec 7, 2023
Dear Mr. harsh,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al- EsawyAssistant Front Office Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ahmed on Dec 7, 2023
Dear Jamie,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al- EsawyAssistant Front Office Manager

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Amenities
This is where I always stay when I am in Dubai.
Stayed 3 nights in Nov 2023
Response from Ahmed on Jan 8, 2024
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager

10/10 Excellent

Thomas M, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to stay here when I am in Dubai.
Stayed 1 night in Nov 2023

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very convenient area for Dubai mall and Festival city.
Stayed 4 nights in Nov 2023

10/10 Excellent

Akber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 7 nights in Nov 2023

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here!
Stayed 3 nights in Oct 2023
Response from Ahmed on Nov 22, 2023
Dear Mr. Tomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey. Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Front Office Team

8/10 Good

Benita

Traveled with group, Traveled with partner
Liked: Amenities
The staffs were friendly and attentive. They were eager to help with any questions.
Stayed 4 nights in Oct 2023
Response from Ahmed on Nov 22, 2023
Dear Mrs. Benita,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey. Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Front Office Team

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here a lot!
Stayed 3 nights in Oct 2023

8/10 Good

kenneth

Traveled with group
Liked: Cleanliness, staff & service
Ok stay
Very disappointed when checked in gave us an handicap room witch i did not request when questioned it they said they were fully booked and it was only room left not happy when booked months in advance should not have been charged what i was charged as room was not what i requested the staff at hotel were excellent 5 stars to staff
Stayed 5 nights in Oct 2023

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I stay here whenever I need a place to stay in Dubai!
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here when I am in Dubai!
Stayed 1 night in Oct 2023

10/10 Excellent

Sundararajan, Bentonville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and very clean and well maintained.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well run and truly a value for the money! I stay here when I am in Dubai.
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff makes check in very easy. I have stayed here a few times and they have been great getting me an early check in.
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have just started staying here regularly when I come to Dubai. I really like it!
Stayed 1 night in Oct 2023

8/10 Good

Oluyombo

Polite and friendly staff. Good standard hotel.
Stayed 3 nights in Sep 2023

8/10 Good

Sabena

Stayed 7 nights in Sep 2023

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. Good price for an excellent place! It is my new go-to place in Dubai!
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas, Knoxville

Stayed 1 night in Sep 2023

10/10 Excellent

dilip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would highly recommend this hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Tissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this property were lot more than excellent. From the bell boys to the senior managers were so friendly and helpful. I have been talking to few senior managers and the front office staff, they were so friendly, helpful and polite. I have used the restaurants and food and drinks were good. The food at the Sports Restaurant was amazing. I really enjoyed every meal I had in that restaurant. The Indian Restaurant the staff was so helpful and always there to look after you. Restaurants staff were so helpful, polite and always there to offer what ever they can to make you feel at home. House keeping staff were good and did a good job in making up my room. All in all I enjoyed my stay.
Stayed 4 nights in Sep 2023

10/10 Excellent

Thomas, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like Four Points a lot. I stay here often when I need a place in Dubai!
Stayed 1 night in Sep 2023