Ratings based on 406 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

close to city center diera

Posted Jul 2, 2017
hotel is very clean close to dubai airport and city centre diera,staff are very friendly,hotel is very safe,free parking for guests in the basement.
Comment from Hotel Management
Jul 11, 2017 by Hotel Manager, Hotel Management
Dear Valued guest, We appreciate your valuable feedback and thank you for sharing the experience with us. We are glad to know that the location, our very friendly staff and our free parking made your stay perfect. I’m also glad that you felt secure during your stay with us. We look forward to your return at the J5 Hotels – Port Saeed soon. Warm regards, Neil Fernandes Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel, close to the mosque and city center.

Posted Jul 2, 2017
Pros: cleanness and staff
Cons: washing machine had problems. They had to come twice to fix it.
Location: mosque, city center shopping center walking distance but cab is very cheap and can get to you anywhere.
Staff were great and provided nice customer service at the desk. Every time we came back with shopping bags, we were helped at the door by opening the door in that hot weather and taking our stuff out of the cab taking to our room.
Comment from Hotel Management
Jul 15, 2017 by Hotel Manager, Hotel Management
Dear Valued guest, Thank you for choosing to stay at J5 Hotels – Port Saeed. It’s good to know that the hotel location and our service made a good impression on you. Please accept our apologies on the issues experienced regarding the washing machine. We look forward to seeing you again soon. Warm regards, Neil Fernandes Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!

Posted Jun 25, 2017
Location: city center deira in walking distance!
It's not just a room in a hotel, it's fully loaded full suite (like a small house), It's definitely recommended for short or long stay.
Comment from Hotel Management
Jul 11, 2017 by Hotel Manager, Hotel Management
Dear Valued guest, We are very happy to read that you had a pleasant stay and we are grateful for your recommendation. We are glad that our in room facilities and our location contributed to your excellent stay. Thank you once again for your time and we hope to have the privilege of welcoming you back to the hotel soon. Warm regards, Neil Fernandes Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from West Africa

J5 at a glance

Posted Jun 24, 2017
Pros: practically everything
Cons: non
Location: close to deira city centre and metro station
I booked the hotel because i prefer an hotel with kitchenette. And of course it was home away from home!. My first impression was from the check-in. I was welcomed with a glass of juice while await an express check-in . The entire Staff from front Desk, to concierge, the chambermaids , housekeepers, kitchen staff and technical departments were utmost helpful. Their response to request was awesome and impressive. I was upgraded to a higher room and the feel and environ ment was soothing and comfortable. The hotel is overlooking city centre from the back entrance and also about 7mins to the metro station. The area is quite safe and quite. I will definitely stay at J5 hopefully on my next visit to Dubai. Kudos to the entire staff > Keep up the prompt attention to every little details and also do not settle for less qualities.
Comment from Hotel Management
Jul 11, 2017 by Hotel Manager, Hotel Management
Dear Valued guest, We truly appreciate your review of our hotel. We are pleased to know that your stay with us was worthwhile and glad to know that we made you feel at home. I’m happy to learn that you experienced the warm and attentive service provided by our teams and good to know that you enjoyed the view, felt secure, and our hotel location was to your convenience. Your kind comments will be shared with the team to motivate them to continue providing high levels of service to all our guests. Thank you for your support we will be looking forward to your return! Warm regards, Neil Fernandes Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money

Posted May 27, 2017
Very good location, walking distance tor shopping centre,and Metro station, very clean room and bathroom.comffey bed.very good value for money.
Comment from Hotel Management
May 30, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time out to provide us your feedback. It’s good to know that you were satisfied with the hotel location and the in room facilities were to your satisfaction. We are most definitely looking forward to seeing you soon! Warm regards, Neil Fernandes Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted May 15, 2017
Pros: Very comfortable bed, very clean. Staff was very helful and nice
Location: Close to airport
Very nice, clean hotel with awesome staff very close to the airport. I only stayed the one night because my flight was early next morning, but if I visit again, I will definitely choose to stay here again.
Comment from Hotel Management
May 23, 2017 by Hotel Manager, Hotel Management
Dear Valued guest, Thank you for your kind review and for rating us a perfect score. We are happy to learn that you had a comfortable stay in the room and glad that you liked the cleanliness of the hotel, helpfulness of our team and the hotel location which complemented your overall experience. Thank you for staying with us and it is a privilege to be of your service again soon. Warm regards, Neil Fernandes Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel to stay in Dubai

Posted May 2, 2017
Hotel staff is great, really helpful, facilities are good, comes with washing machine, stove etc. Location is even better - near Deira station, where you will be able to get around Dubai, near airport, and shopping areas. There are many restaurants around the hotel, where you will get good Indian, Middle Eastern and Mandi Rice meal at good prices. Allowed me to used their shower facilities and pool on my checkout day when my flight was late at night.
Comment from Hotel Management
May 7, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Thank you for the kind review and for rating us perfect score. Being in the center of the city, our location continues to be an asset with most our guests highlighting the same. I am happy the facilities of the hotel and the service standards of the team were able to create a memorable experience for you. We look forward to welcoming you again soon at the J5 Hotels – Port Saeed! Warm regards, Neil Fernandes Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Comfortable

Posted Apr 30, 2017
Pros: Very comfortable and clean
Cons: nOTHING - JUST A SHORT STAY
Location: All good
Close to eating outlets and airport which was main reason for staying
Comment from Hotel Management
May 4, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest. Thank you for taking time to share your great experience at J5 Hotels – Port Saeed. I am glad that you found our hotel convenient with regards to location with its proximity to numerous dining options. Thank you once again and we hope to have the privilege of welcoming you back to the hotel soon. Warm regards, Neil Fernandes Hotel Manager
3 out of 5
by A verified traveler

Not as advertised

Posted Apr 30, 2017
No spa even though they have photos on advertisement and even in lobby! Aircon did not work in my room and temp hit 25 celcius. Got food order wrong. Great staff though. Leaky shower. Tv only works 60% of time. Just an utter disappointment for the money. Definitely seek another hotel.
Comment from Hotel Management
May 4, 2017 by Hotel Manager, Hotel Management
Dear Valued guest, We appreciate you for sharing your concerns. It is unfortunate to learn that you’ve encountered these issues. Please accept our sincere apology for any inconvenience caused and be assured that your review has been shared with concerned departments for immediate rectification. The image in the lobby is of our cold pool which is part of the facilities in the health club in addition to our steam and sauna room. We will however reconsider the image to avoid misunderstandings like this in the future We hope you will give us another opportunity to serve you better on your next trip to Dubai. Warm regards, Neil Fernandes Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Nice hotel close to Deira City Center

Posted Apr 25, 2017
Pros: They have microwave, heating plate, utensils and even washing machine in the room.
Cons: The cons are quality of toiletries can be improved. The breakfast area is rather too small.
Location: Deira City Center
The first impression you get when you enter the hotel is not too great. However, once you enter the room, you get an amazing feeling. The rooms are good, well appointed and filled with all necessary amenities. The interesting part is they have microwave, heating plate, utensils and even washing machine in the room. So, someone planning to stay for longer period then this hotel is definitely a good choice. Furthermore, the hotel is walking distance from Deira City Center mall and metro station and just 5 min drive from the airport. The cons are quality of toiletries can be improved. The breakfast area is rather too small. Though breakfast spread and quality was good. I will give an extra point for very pleasant and courteous staff who were ever smiling and willing to help. The roof top pool was excellent recreational facility at the hotel and one must use it.
Comment from Hotel Management
May 2, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Thank you for taking time to share your experience during your recent stay at J5 Hotels – Port Saeed. We are glad that you were satisfied with our hotel particularly the location, in room facilities and our services. Your positive comments will be shared to the team and I’m sure they will be more happy to know that you enjoyed your stay. Since taking over the management on this hotel on March 1st 2017, we have identified the need to expand the restaurant area and are working towards increasing the space to meet needs. In addition we will also be upgrading the pool area in line with our vision of enhancing the product. Once again thank you and we look forward to having another opportunity to serve you again. Warm regards, Neil Fernandes Hotel Manager