10/10 Excellent
Kevin
Feb 22, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, This property is amazing. The staff are awesome, my room was fabulous... Food was amazing. Maria and Viola in particular in the exec lounge were just so great. I loved my stay here... Everything about this hotel screams 5 star.Even the pool area is just great. I loved me stay here. But but but...
I booked this property over many others as there was supposed to be free access to a water park and also with my gold status on Expedia and the fact there is VIP access I would get a free upgrade on my room (Which I knew the upgrade was available).. which brings up my two issues:
1: The water park is out of action,, I called on the Friday to go on the Saturday and was told its under renovation. So I had to pay to go to Atlantis.. not good.
2, An upgrade was available on the room, but I had to pay for it as I was told it was busy and they do not give free upgrades when it's busy .. Even though I told them I was a gold VIP Expedia member, the upgrade cost me more than it would have been to pay for it originally.. So that is not ok. Annoyed about that as when checking in I knew the upgraded room was available and I should have got it for free.
But I would book this hotel again no problem. Just do not expect what is advertised on Expedia. I did use these extras as the deciding factor for my choice over other hotels in the area.. Its a pity but I would go back here again.
Kevin
Stayed 5 nights in Feb 2023