Ratings based on 834 Verified Reviews

4.8 out of 5
90% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

The best I ever had

Posted Jan 16, 2018
Great customer service, great valet service, super friendly, clean, quick service, great and healthy breakfast, very much organized!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Totonto, Canada

Nice hotel in downtown Dubai, closed to Dubai mall

Posted Jan 16, 2018
Beautiful hotel, excellent service. We stayed in deluxe Room and it was a little bit small for family with one child. Concierge service was very helpful. All stuff are very kind and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne FL

Posted Jan 13, 2018
Awesome experience! Wife was blown away With the hospitality, room, location and scenic views!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very helpful staff.

Posted Jan 12, 2018
The staff JET was always helpful and considerate. Excellent breakfast buffet.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Very friendly and nice hotel

Posted Jan 2, 2018
Pros: Clean, friendly, beach and water park.
Cons: We heard noise from the adjunction room when they used bathroom during our stay.
Location: Its very easy access by metro within walking distant, shuttle to Dubai mall, beach and water park, minutes to other visitor points.
We arrived around 10am due to our flight schedule, the front desk suggested us to upgrade our room with lounge access with around $400 in 5 days. The view of the room wasn't impress, but the room is comfortable and clean. We love the shuttle bus service to the beach and water park access to its sister hotel. Everyone looks very friendly and helpful. My kids love this hotel, buffet breakfaster is great. Easy access to Dubai mall, and other closed visitor points. Metro is within walking distant, since the shuttle is very convenience, we didn't have time to experience the metro.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

The trip of a lifetime!

Posted Dec 28, 2017
Pros: Welcoming and accommodating staff, the cleanliness, the room, the view from the room (view on the financial district)
Cons: the frequency of the shuttles to Dubaï mall and JBH
Location: I wish we were closer to most attractions like the Dubaï mall from where most City tours were departing.
We really enjoyed our stay at the Jumeirah Emirates Towers. All our needs were taken care of from day one. Our room on the 27th floor was clean and quiet with comfortable beds and a nice view of the financial district.... we also loved the smell at the lobby :) In all, this trip was amazing.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Live up to Jumeirah standard

Posted Dec 23, 2017
Location or facilitate wide, I would prefer the Jumeirah creekside hotel instead of the tower. Nothing wrong with JET but just it is lacking of that vocation feel. The one thing JET is best of when compare to creekside is the staffs are friendly in JET. Especially in creekside I got charged my room rate twice and the staff name sarah was pretty rude and insisted that I have to pay. Turn out the floor manager got me refunded.
Comment from Hotel Management
Dec 26, 2017 by Mahmoud, Hotel Management
Appreciate your confidence in our sister property. Your gracious comment about our colleagues here at Jumeirah Emirates Towers is highly appreciated. I have recognized your comment about our colleague attitude at Jumeirah Creekside hotel and shared with the team to look into it and action accordingly to avoid such incident in future. Please accept my sincere apologies for the inconvenience caused to you. Hope to have you back soon! Sincerely, Mahmoud Sakr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Dec 21, 2017
vety good location . Helpful and pleasant staff nice big and clean room good room service
Comment from Hotel Management
Dec 24, 2017 by Mahmoud, Hotel Management
I am happy to read that you had a brilliant stay with us. We look forward to welcoming you back in the future. Sincerely, Mahmoud Sakr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from champaign ,il

In the center of the city , rooms were spotless

Posted Dec 20, 2017
Access to wild wadi and beach was useful . Lots of restaurants and also mall access to the Boulevard with Starbucks
Comment from Hotel Management
Dec 24, 2017 by Mahmoud, Hotel Management
I am pleased to read that you had a great stay with us and were happy with the service and facilities provided at the hotel. We can’t wait to have you back with us. Sincerely, Mahmoud Sakr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

excellent hotel in downtown

Posted Dec 14, 2017
Pros: Free shuttle to the beach, nice pool, great location near metra
Location: Shopping, nice attractions, restaurants
This excellent hotel is in downtown business are of Dubai. Great restaurants , rooms are big and very clean , staff very pleasant. Free shuttle can take you to very nice beach. We had a great time there . Highly recommended . Close to Burj Kalifa and other attractions.
Comment from Hotel Management
Dec 19, 2017 by Mahmoud, Hotel Management
Appreciate your positive comments about your recent stay with us. Hope to have you back soon! Sincerely, Mahmoud Sakr General Manager