Ratings based on 708 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Excellent Stay!

Posted Sep 21, 2017
Pros: The service from all staff, the cozy bed, the amazing shower, and location were all great!
Cons: Carpet could use a bit of refreshing, however the room was otherwise spotless.
Location: Location was in close proximity to the Dubai Mall and Burj Khalifa. Many points of interest within a short car ride.
We recently stayed at JET for our trip to Dubai! From check-in to check-out the experience was excellent. The room was immaculate! The bed was extremely comfortable! Housekeeping took extra great care of us and handled our requests promptly. The shower was amazing! The staff at Mundo took great care of us each day we dined. The decor was beautiful! We truly enjoyed all aspects of our stay and are looking forward to our next stay at JET! We would certainly recommend this hotel to our family and friends and anyone planning their travels to Dubai! Location is excellent, very close to the Dubai Mall and Burj Khalifa, and in close proximity to many other points of interest.
Comment from Hotel Management
Sep 24, 2017 by Mahmoud, Hotel Management
Wow, we are thrilled that you had an amazing stay with us. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to have you back soon! Sincerely, Mahmoud Sakr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Canada

Really good.

Posted Sep 20, 2017
The facilities are awesome, modern and room service is great. The hotel has a shuttle service to Dubai mall and the beach which is convenient.
Comment from Hotel Management
Sep 21, 2017 by Mahmoud, Hotel Management
Appreciate your comments about our facilities and services, I am pleased to read that you had a great stay with us. Hope to have you back soon! Sincerely, Mahmoud Sakr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Very nice hotel. Excellent, friendly staff!

Posted Sep 20, 2017
Beautiful hotel with its own shopping mall and a selection of bars and restaurants. In the trade center of Dubai, so not close to beaches or the palm but with free shuttle to Jumeirah Beach and Wild Wadi water park along with cheap and plentiful taxis or private cars, everything was within half an hour. Would definitely recommend and would go back.
5 out of 5
Recommended
for Couples
by A verified traveler from Leeds

cant find any fault

Posted Sep 19, 2017
Pros: staff and rooms
Cons: its absolutely perfect
Location: its nearby everything
I had little idea what this hotel look like but when we arrived there the hotel is amazing, staff is so friendly and helpful, rooms are amazing and very clean. I cant find any fault to this hotel. will be back again
Comment from Hotel Management
Sep 22, 2017 by Mahmoud, Hotel Management
Appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Sincerely, Mahmoud Sakr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Beautiful

Posted Sep 15, 2017
Good staff we paid for up grade to suite which was very large
Comment from Hotel Management
Sep 21, 2017 by Mahmoud, Hotel Management
Appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Sincerely, Mahmoud Sakr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

amazing hotel

Posted Sep 13, 2017
Amazing stay upgrade to luxury suite on 33rd floor. reception staff very friendly . Excellent local tour advice, recommend. Room service by Ajoy excellent.
Comment from Hotel Management
Sep 19, 2017 by Mahmoud, Hotel Management
I am happy to read that you were happy with the room upgrade and its allocation and with the services provided by our colleagues. We can’t wait to have you back with us. Sincerely, Mahmoud Sakr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton , Fl

Beautiful hotel

Posted Sep 13, 2017
Very good experience. Excellent hotel And special Flavia at the front, very nice
Comment from Hotel Management
Sep 14, 2017 by Mahmoud, Hotel Management
Appreciate your comment about our star Flavia. She is indeed a true asset to the hotel. I have shared your comment with her and she was thrilled with praises. Hope to have you back soon! Sincerely, Mahmoud Sakr General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
The trip was very nice. The staff was not as well trained as other five star hotels. The pool facilities was not as nice as other hotels. The restaurants are excellent
Comment from Hotel Management
Sep 14, 2017 by Mahmoud, Hotel Management
We are thrilled that you had an amazing stay with us. May I please request you to share more details on our colleagues so that we can look into it. I have also recognized your comment about our pool and we will look into this to enhance the overall pool experience. Apart from our hotel pool, we also provide complimentary shuttle service to our beach properties to use the pool and beach facilities. Please let us know on your next visit so that our team assist your with this. Hope to have you back soon! Sincerely, Mahmoud Sakr, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from newport coast, ca

A wonderful stay

Posted Sep 10, 2017
Liked the location. Very close to Dubai mall with shuttles from the Hotel to it and their sister hotel on the beach with the water park. Room was very comfortable. On off bus picked up right next to the hotel.
Comment from Hotel Management
Sep 14, 2017 by Mahmoud, Hotel Management
Wow, we are thrilled that you had an amazing stay with us. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to have you back soon! Sincerely, Mahmoud Sakr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Jumeirah made the stay perfect

Posted Sep 9, 2017
I'm so happy I chose this hotel for my stay. The staff from arrival were great and being my girlfriends 30th, we was surprised one evening with our room decorated in balloons, roses and a lovely birthday message. The hotel is part of the Jumeriha family, which in Dubai is perfect as you get to use all hotels linked with this name and this includes the Burj Al Arab (7* hotel) the jumeriah Beach hotel + beach and so many more including location on the Palm. This holiday was a surprise for my Partner and I couldn't of asked for better with this hotel. So friendly, clean, welcoming and we will for sure be staying here again very soon. We have also looked at the Mallorca Jumeriha hotel, thanks to the amazing service and time spent at this hotel.
Comment from Hotel Management
Sep 14, 2017 by Mahmoud, Hotel Management
Our colleagues are our true asset and they make this hotel perfect, and I am pleased to read that you were happy with the services provided by our colleagues. I have shared your comment with the team and they are happy to learn that you had a brilliant stay with us. We can’t wait to have you back with us. Sincerely, Mahmoud Sakr