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Reviews of Signature Hotel Apartments & Spa

Signature Hotel Apartments & Spa
Marina Waterfront, JBR, Dubai Marina, Dubai

Reviews

7.6

Good

Rating 10 - Excellent. 102 out of 353 reviews" "
Rating 8 - Good. 137 out of 353 reviews" "
Rating 6 - Okay. 59 out of 353 reviews" "
Rating 4 - Poor. 32 out of 353 reviews" "
Rating 2 - Terrible. 23 out of 353 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Ugur, Istanbul

Stayed 2 nights in Feb 2024
Response from Signature Hotel Management on Mar 29, 2024
Greetings from Signature Hotel! Thank you for your review. It was a pleasure having you as our esteemed guest. Please visit us again. Thanks & Regards, Signature Hotel Management

8/10 Good

Rushivilita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, friendly and accommodating. Location was excellent, right on the marina and lots of restaurants nearby. The property itself is a little old but the location compensated for it.
Stayed 2 nights in Feb 2024
Response from Signature Hotel Management on Feb 21, 2024
Hi Rushivilita, thank you for the positive feedback! We're always happy to hear good things from our guests. We are glad you enjoyed your experience at Signature Hotel. Looking forward to seeing you again soon. Thanks & Regards, Signature Hotel Management

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget stay at Dubai Marina
It was amazing good experience at this hotel. Price was just right for the location. The view from the balcony was a million dollars value. Staff was friendly and courteous. I will certainly visit again with family.
Stayed 7 nights in Dec 2023
Response from Signature Hotel Management on Dec 19, 2023
Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a pleasant stay. Our team is committed to providing excellent customer service, and we are thrilled that our team was able to make your stay wonderful. We will be sure to pass on your kind words to them. Your appreciation for us is truly encouraging. We are dedicated to creating memorable experiences for our guests, and we look forward to welcoming you and your family back for another stay. Thanks & Regards, Signature Hotel Management.

6/10 Okay

Ahmadreza

Stayed 3 nights in Nov 2023
Response from Signature Hotel Management on Dec 29, 2023
Thank you for taking the time to share your valuable comments. As we continuously strive to provide the best experience to our esteemed guest such as you, we will be taking your comments into consideration and ensure to improve in areas where needed. We hope to provide you a better service the next time you visit us. Thanks & Regards, Signature Hotel Management

10/10 Excellent

Karen, Sunderland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient right on the marina
Stayed 1 night in Nov 2023
Response from Signature Hotel Management on Dec 25, 2023
Greetings from Signature Hotel! Thank you for your review, Peter. It was a pleasure having you as our esteemed guest. Please visit us again. Thanks & Regards, Signature Hotel Management

2/10 Terrible

Taimur

Disliked: Cleanliness, staff & service, property conditions & facilities
The only good thing about it is the location. They do not allow guest. The are not professional. Will not go there again
Stayed 1 night in Nov 2023
Response from Signature Hotel on Nov 22, 2023
Greetings from Signature Hotel, Taimur Shah. We are truly saddened that your experience was not as great as we would have liked. Our commitment is to promptly and efficiently address all guest requests, and we sincerely apologize for not meeting your expectations this time. Please understand that, in line with our hotel policy aimed at ensuring our guests' safety and security, visitors are not permitted on our guests' floors late at night. Considering your booking was for a studio for two people, accommodating additional 2 individuals might compromise comfort. We apologize for any dissatisfaction caused by this policy. Nevertheless, your safety and comfort remain our top priority, and we hope this won't deter you from returning to us in the future. Thanks & Regards, Signature Hotel Management

2/10 Terrible

Habib, Calgary

Disliked: Cleanliness, staff & service
I never do this, but this time i had to: Except from the russian gentleman at the reception, it's pretty aweful. 1) Room 709, oh boy! Alarm sound constantly going from the maintenace thing above the room, reported it, they go silent. Reported it again the second night, they sent maintenance, and then went silent again. I had to go down and sleep on the reception couch and they didnt budge. Guy said we're fully booked. Next morning, they pretended i was complaining about air conditioning while they are fully aware of my complaints. Overall, pretty dishonest staff, they knew all along and never told me about it. 2 stressful and sleepless nights. 2) asked for an electric plug-in adapter, it never came. 3) they moved us to another room where the 20 year old tv didn't work, reported it, played the same apologetic card again then reluctantly said they wont be able to fix it. 4) the heater in the second room is not fully functional, barely getting any hot water. Very apologetic though, i bet after this review they will send another good apology. DISHONEST, STAY AWAY Just try out the Jannah hotel next door. Way better
Stayed 2 nights in Oct 2023
Response from Signature Hotel on Nov 17, 2023
Thank you, Habib, for sharing your valuable comments with us. As we are committed to delivering the best experience to our esteemed guests like you, we will thoroughly review all aspects of your feedback and take necessary steps to prevent a recurrence of any issues. We sincerely apologize for any inconvenience you may have encountered during your stay with us. This does not align with the level of service we aim to provide, and we regret falling short of your expectations. Please share your contact details here so we can reach out to you: fdbck.me/i/6739343 Thanks & Regards, Signature Hotel Management

8/10 Good

Ravinder

Liked: Cleanliness, staff & service, property conditions & facilities
Close to popular attractions
Stayed 1 night in Jul 2023
Response from Signature Hotel Management on Jul 31, 2023
Greetings from Signature Hotel! Thank you for your review, Ravinder. It was a pleasure having you as our esteemed guest. Please visit us again. Thanks & Regards, Signature Hotel Management

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Well priced for an excellent tourist location
Stayed 2 nights in Jun 2023
Response from Signature Hotel Management on Jul 31, 2023
Hi Mohammad, thank you for the positive feedback! We're always happy to hear good things from our guests. Looking forward to seeing you again soon. Thanks & Regards, Signature Hotel Management

2/10 Terrible

Ali

Stayed 3 nights in Nov 2022

10/10 Excellent

ANTOINETTE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has the most amazing view of the marina
Stayed 10 nights in Aug 2022

10/10 Excellent

John-Morgan

Stayed 3 nights in Mar 2022

4/10 Poor

Jude

Traveled with partner
Disliked: Amenities, property conditions & facilities
Breakfast wasn’t good
Stayed 2 nights in Feb 2022

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst worst worst place ever
Worst hotel I stayed at. Very dirty, dusty, and the kitchen is very old. Bathrooms are moldy and smelled. Staff are unfriendly. The cleaning staff are good. But front desk are not helpful. Food was terrible. Gym is very small, not functional. There is no spa. The spa they claimed, is another company inside the hotel charging for service. I checked out 10 days early because I could not take the allergic reaction I got from all the dusk and mold. Bed is also very hard. Very uncomfortable place. But location is good but many other better hotels in the area.
Stayed 18 nights in Nov 2021

10/10 Excellent

Karlis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable apartment hotel in Dubai Marina
We were very satified with or stay. Appartment was big, a bit worn out, but everything was functional. Staff was helpful
Stayed 7 nights in Nov 2021

2/10 Terrible

jassam, North vancouver

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dirty/no water pressure/electrical‘s caught on fire/toilet flooded.
Stayed 1 night in Nov 2021

2/10 Terrible

jassam, North vancouver

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Stay away from it. I had to change my room three times. No hot water if they give you a room floor and higher good luck with the water pressure. Cockroaches water keeps backing out of the toilet. Thermostat caught on fire in the room. The list goes on and on pictures to prove it.
Stayed 4 nights in Nov 2021

8/10 Good

Imane

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Overall was OK, but I have opted to take half board option, which i did not use at all due to lack of choice and quality of food. From day one, I contacted the duty manger and I asked them to be removed from my booking as I ended ordering food daily delivered to me. Plus I have contacted Expedia about it. Which as of now I had no positive response yet in refunding my food choice even though that the hotel agreed to it !!!
Stayed 12 nights in Aug 2021

4/10 Poor

Muhammad

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps from Marina, huge apartments in love with bed & pillows. Pool facing the Marina great to hang out & watch the boats pass by
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
I don't like that the hotel canceled my reservation because delta change my fly and we arrive 1 day later and i spoke whit expedia and they call the hotel and the person that i speak Tellme that we are ok to check till my 31 at 2 am
Stayed 7 nights in May 2021

2/10 Terrible

Verified traveler

Stayed 4 nights in Apr 2021

10/10 Excellent

Peter

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best all around hotel in Dubai
This is an awesome hotel in a very enjoyable part of Dubai. Super staff with quick solutions along with great security. Their rooms are with full kitchen & clothes washer & pool & delicious restaurant & exercise room
Stayed 1 night in Mar 2021

6/10 Okay

larisa

Liked: Staff & service, property conditions & facilities, room comfort
WORTH THE MONEY
THE LOACATION IS GOOD. CLOSE TO RESURANS, SHOP, TRAM. 15 MIN. WALK FROM THE BEACH
Stayed 3 nights in Dec 2020

10/10 Excellent

Dan, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, short walk to the beach and many other local shops and restaurants. Well looked after, would recommend.
Stayed 1 night in Nov 2020

8/10 Good

Tracy

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good location but a bit tired building
Good location but tired building and rooms could do with a facelift and bathrooms deep cleaned to remove mildew. Service was excellent and very friendly although not much going on. Pool was empty most days and very little sun with buildings either side, but this is similar to most locations in Dubai. Not bad value for money for location and overall standard
Stayed 7 nights in Jan 2020

8/10 Good

Oleg

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice apartments in the heart of Marina
Excellent location, friendly staff, good breakfast but furniture needs to be refreshed. Overall I would recommend to stay here if you plan visiting Dubai with family.
Stayed 10 nights in Jan 2020

8/10 Good

Omar, Dubai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great ; it is very close to the marina walk and to the metro . The only thing I didn’t like that they didn’t recognize expedia gold member booking ; no upgrade and no benefits at all...
Stayed 14 nights in Jan 2020

6/10 Okay

Tracy

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable but could do with a refresh.
The staff were excellent but the property itself is a little tired and could do with a bit of modernising. Bathroom had a lot of signs of mildew. Lighting was a bit strange. Pool area didn't get much sun but view was amazing. I would stay in this area but not at this hotel as there are better in the same area for less money.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The Staff are so nice, its having spa here which is interesting
Stayed 1 night in Jan 2020

6/10 Okay

John, NY

Business traveler
Liked: Staff & service, property conditions & facilities
I didn't like the bathtub. It was too small, but the bathroom had enough spwce.
Stayed 4 nights in Nov 2019

6/10 Okay

Samar

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Location was only as expected, rooms are not clean
Stayed 2 nights in Sep 2019

8/10 Good

M F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, plenty of eateries around, close to the beach.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Signature is in a great location at a quieter end of marina. The studios snd Appartments with balconies over the marina are very good. Really nice to hear tuneful call to prayer from new mosque next door
Stayed 3 nights in Jun 2019

8/10 Good

farhad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from metro but excellent location
Stayed 2 nights in May 2019

10/10 Excellent

Vincent Osei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel apartment provided excellent services.
My stay was excellent. The place is good. It has all the facilities i was looking for. Living room. Bedrooms . Kitchen area. Pool . Gym. The facility is located in marina area where there are shops and mall's and metro station. The apartment is excellent . I stayed at the apartment for 9 days. I could cook and and go for shopping.
Stayed 9 nights in May 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed here March 2019, booked a sale price online, harbor view 1 bedroom. Stay was great, fast and friendly check in, front desk staff were great, quiet hotel, good buffet breakfast was included with our room - omelet station was great. Room was ok, somewhat worn but clean and spacious. Balcony and view of the harbor was perfect. Close to the metro and JBR beach area, approx a 10 min walk through a pleasant area and boardwalk. The 5am wake up from the next door mosque didn't bother us at all, but it is somewhat loud if you have the windows open during the night and want to sleep in. Would stay here again. Cab was approx 110 dirham and the driver wanted cash.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is great nice view to the marina, but the stuff especially the ones at the front are extremely friendly and helpful.
Stayed 1 night in Feb 2019

4/10 Poor

Rowena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet was dirty
Expensive but not clean
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Stayed 9 nights in Dec 2018

6/10 Okay

Ibrahim

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Location nice, staff professional and friendly, restaurant ok, the rooms can be a bit cleaner but after a small complain everything was ok. I recommend this place and I'll be back for sure
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

2/10 Terrible

Yobe

Liked: Cleanliness, room comfort
Disliked: Staff & service
My wife and I been to this hotel twice but this second time around our experience was not so great, I was extremely disappointed and upset that I was treated with such disrespect, the staff who were in the front desk (Elysayed and some woman) were extremely rude. I will never stay here again!
Stayed 1 night in Dec 2018

8/10 Good

Karan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018