Ratings based on 826 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jun 7, 2017
I booked this hotel because it was on the expedia VIP+ list.Pros: next to a mall with a Geant supermarket, cafes,etc. -Access to the Oceana beach club. -Close to metro line. Cons:-Was not offered any VIP + benefits. I had to ask and was made to feel quite awkward. What marred my experience was what happened at checkout.I was rushing to get to the airport,& the last thing on my mind was going over the details of my checkout bill. I was more concerned about my 15 hour non stop flight to San Francisco. I don't know if this because of a "miscommunication" but the young man at check out seemed to think I was trying to cheat the hotel out of a breakfast buffet. I told him I believed I had had the breakfast buffet 3 times. When he was wrapping up my bill he was going over everything&he said I had had the breakfast buffet twice. I said "oh twice ok". NOW, I trusted his words since he is hotel staff& I gather the hotel would be better at keeping track of these things.Now mind you I had used their laundry service, participated in the Friday brunch, visited the lounge/restaurant& really did not make it a priority of keeping track of how many times I ate breakfast. Anyway my uncertainty about how many times I had eaten breakfast seemed to make this young man think I was trying to cheat the Movenpick out of a breakfast charge. His tone of voice and delivery when he said "you told me three not two" was accusatory and confrontational.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Lovely hotel and accessible to the metro and a large shopping mall with a food court
Comment from Hotel Management
Jun 12, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Guest, Thank you for sharing your review following your recent stay at Mövenpick Hotel Ibn Battuta Gate. I was delighted to read that you enjoyed your time with us, highlighting, in particular, our hotel facilities, as well as our convenient location within walking distance to Ibn Battuta Mall and Metro Station. Please rest assured, I will personally share your wonderful comments with the entire team. Once again, thank you very much for your feedback and we look forward to welcoming you back to the hotel soon. Best regards, Maurice De Rooij General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Just Amazing

Posted May 26, 2017
Dubai is an amazing place but staying at this hotel made it even more special. Close to the mall that's across the road. Absolutely huge. Pool on the 8th floor is fairly small but all ways plenty of space and the staff can't do enough. 110% return to this hotel and would recommend it to anyone. Location, staff, food, all 5 star.
Comment from Hotel Management
May 28, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Dean, Thank you for sharing your wonderful review on Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting, in particular, our overall hotel facilities, outdoor pool, our convenient location within the walking distance to Ibn Battuta Mall and Metro Station, as well as the level of service extended by our employees. Please rest assured I will extend your wonderful comments to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your wonderful review and we hope to welcome you back to our hotel on your next visit to Dubai. Best regards, Maurice De Rooij General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fabulous Hotel & Stay. Would stay again

Posted May 8, 2017
Pros: The location was great (close to the Battuta Gate mall). The staff were excellent.
Cons: Minor criticism, the pillows were too soft. But were changed when asked. The shisha terrace was smaller than before and could have more flavours
Location: Battuta Gate mall. Shuttle to Oceana beach. Easy access via taxi to downtown
Upon arrival the staff were on hand for all of our needs. Our room was prepared ahead of check-in time which was hugely appreciated. A complementary drink was also provided for us in the hotel bar. Everything we asked for was provided and the rooms were maintained more than once per day which meant we were always comfortable. Free bottled water was available in room also which given the heat in Dubai was an absolute godsend.
Comment from Hotel Management
May 14, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Ben, Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting in particular, our overall hotel facilities, our convenient location within the walking distance to Ibn Battuta Mall and Metro Station, the complimentary shuttle bus service to our Private Beach Club on the Palm Jumeirah, as well as the level of service extended by our employees. Please rest assured I will extend your wonderful comments to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your wonderful review and we hope to welcome you back to our hotel on your next visit to Dubai. Best regards, Maurice De Rooij General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from fFityani

Nice hotel, closed to the best mall in dubai.

Posted May 8, 2017
I enjoyed staying, staff are si friendly so helpful and so kind.
Comment from Hotel Management
May 8, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Nabeel, Thank you for sharing your wonderful review on Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting, in particular, our overall hotel facilities, our convenient location within the walking distance to Ibn Battuta Mall and Metro Station, as well as the level of service extended by our employees. Please rest assured I will extend your kind praises to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your wonderful review and we hope to welcome you back to our hotel on your next visit to Dubai. Best regards, Maurice De Rooij General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and pool and beach services

Posted May 1, 2017
Awesome friendly staff. Would always go back Staff were very helpful never said no to anything
Comment from Hotel Management
May 7, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Guest, Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting, in particular, our overall hotel facilities, the complimentary shuttle bus service to our Private Beach Club on the Palm Jumeirah, as well as the level of service extended by our employees. Please rest assured I will extend your wonderful comments to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your wonderful review and we look forward to welcoming you back during your next trip to Dubai. Best regards, Maurice De Rooij General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Nice but service lacking

Posted Apr 27, 2017
The room was amazing what was the letdown was the customer service . I told the concierge twice on my way out for housekeeping not to service the room which did not happen . On another day instead of the concierge listening to me he began going off at the another staff member over the phone and telling him they were short staffed like I need to hear that . To finish it off I was asked on checkout how my stay was which I advised the issues I had . I got no real apology just got "ok" Great hotel let down by their service.
Comment from Hotel Management
May 7, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Belinda, Thank you for sharing your feedback following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you appreciate our room facilities. However, I was concerned to read your comment regarding the level of service that you experienced, which was not up to your satisfaction. Please rest assured that your comments have been passed on to the concerned managers for their immediate review and action to avoid future inconvenience to our guests. Once again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel again soon. Best regards, Maurice De Rooij General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Lovely hotel.

Posted Apr 13, 2017
Great hotel . Great staff. Would highly recommend. Next to Battuta shopping mall and metro station.
Comment from Hotel Management
Apr 26, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Barry, Thank you for sharing your feedback following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had a great time during your stay with us and that our team was able to make your stay as comfortable as possible and you thoroughly enjoyed our overall hotel facilities, our convenient location within the walking distance to Ibn Battuta Mall and Metro Station, as well as the level of service extended by our employees. Please rest assured, I will personally be sharing your comments with the entire team. Once again, thank you for taking the time to share your comments and we look forward to welcoming you back soon. Best regards, Maurice De Rooij General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel and Location

Posted Apr 6, 2017
Although it is not located close to a beach or the many tourist attractions, it is a great hotel and a great location with many local amenities and transport links.
Comment from Hotel Management
Apr 12, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Steve, Thank you for sharing your feedback following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had a great time during your stay with us and that our team was able to make your stay as comfortable as possible and you thoroughly enjoyed our overall hotel facilities, as well as our convenient location within the walking distance to Ibn Battuta Mall and Metro Station. Please rest assured, I will personally be sharing your comments with the entire team. Once again, thank you for taking the time to share your comments and we look forward to welcoming you back soon. Best regards, Maurice De Rooij General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

Nice hotel close to a big mall

Posted Apr 4, 2017
Pros: Location, swimming pool
Cons: Food is somewhat expensive
Location: Dubai Parks (lego land, ...) are about 20 minutes drive
The hotel has good facilities (Kids club, great swimming pool,..) and the staff is very friendly and helpful. The hotel is located adjacent to a big ball, with plenty of options for food and entertainment.
Comment from Hotel Management
Apr 12, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Mohammed, Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Ibn Battuta Gate. I was very pleased to read that you enjoyed your overall stay to such extent, highlighting, in particular, the hotel facilities, our outdoor pool, the quality of culinary choices available, our convenient location within the walking distance to Ibn Battuta Mall, as well as the level of service extended by our employees. Please rest assured, I will extend your wonderful comments to the rest of the team, and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your recommendation and we look forward to welcoming you back during your next trip to Dubai. Best regards, Maurice De Rooij General Manager