Ratings based on 395 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Always a great stay

Posted Nov 12, 2017
This is a very clean and comfortable hotel. I’ve enjoyed the two times I’ve stayed here. The only improvement I’d like to see is a better pizza and a bit better selection for food items. Also a good chaffuer service along with activities would be a great up sale.
Comment from Hotel Management
Nov 14, 2017 by Anggie Ambawani - Front Office Manager, Hotel Management
Dear Mr. Shamis, Thank you for your feedback. We appreciate your time to share your thoughts about your experience at our hotel. We hope to welcoming you back in the near future. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Great place to stay close to Kite beach

Posted Nov 1, 2017
Pros: outstanding service, spa and gym opened until 11 pm. Food is delicious Modern and clean rooms
Location: in Jumeirah , close to the Mosque , kite beach, Dubai mall and downtown/
This hotel is convenient ubicated in Jumeirah, close to Kite beach, the Mosque and Dubai Mall, even though is not close to a metro station, taxis are affordable to the touristic destinations, they also have a shuttle to the beach and nearby areas. The breakfast buffet (international) as well as restaurants were outstanding, great food and service, the the staff is friendly and helpful, the gym, pool and spa facilities are modern and very complete. Hotel for couples and families.
Comment from Hotel Management
Nov 14, 2017 by Anggie Ambawani - Front Office Manager, Hotel Management
Dear Diana, Thank you for your feedback. We appreciate your time to share your thoughts about your experience at our hotel. We hope to welcoming you back in the near future. Kind Regards Anggie Ambawani Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very nice and clean hotel

Posted Oct 26, 2017
Very friendly staff ... very clean and nice hotel. Great service !!
Comment from Hotel Management
Nov 14, 2017 by Anggie Ambawani - Front Office Manager, Hotel Management
Dear Mr. Wilson, Thank you for the great feedback! It is the people that make the difference!!! Hope to see you again soon. Kind Regards Anggie Ambawani Front Office Manager
1 out of 5
by A verified traveler from Dallas, Texas

Roaches In The Bed

Posted Oct 5, 2017
At first glance, the Ramada Jumeirah appears to be a well-appointed facility. The day staff are polite and go out of their way to provide the greeting of the day. Unfortunately, the same cannot be said of the night reception staff. The staff that I interacted with on three separate evenings were rude and unwelcoming. While I can certainly understand having a bad day, the habitual behavior on multiple evenings suggests poor customer service and/or management. Aside from the annoyance of the evening reception staff, the biggest issue that cannot be justified is the presence of roaches in my bed and the significant lack of cleanliness behind the bed and both night stands. Upon waking in the morning, I observed two roaches under the blankets that scurried behind the bed. After moving the bed and nightstands away from the wall to inspect the situation, I noted an unusual amount of filth that clearly explained the presence of roaches. I immediately packed my belongings and reported the issue to reception. Though the staff was apologetic about the issue, unfortunately that does not ease the gross factor. Needless to say, I did not sleep in the new room that I was assigned or eat in the hotel after the creepy discovery. While this hotel has potential, the lack of customer service in the evening and ultimately the presence of bugs in the bed prompts me to provide the lowest possible rating. My experience was certainly not in line with the expectations of a four-star facility.
1 out of 5
by A verified traveler from Dallas, Texas

Roach Motel

Posted Oct 4, 2017
Discovered roaches in the bed while I was sleeping and subpar cleanliness. If this is the condition of a guest room, I would be cautious of conditions elsewhere in the hotel such as restaurants. In addition to the gross conditions, the night reception staff was rude and unwelcoming on multipe occasions. I would not recommend this hotel at all when other hotels in the immediate area are far more superior for the same price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Aug 25, 2017
Good hotel which is close to everything you would like to visit in Dubai with the mall being a 5 minute drive away
Comment from Hotel Management
Aug 27, 2017 by Anggie Ambawani, Hotel Management
Dear guest, Thank you for staying with us and for giving us the perfect rating. We glad to know that you liked our hotel location and you had a lovely stay. We look forward to welcome you back Kind Regards, Anggie Ambawani Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from bangalore

Well location

Posted Aug 24, 2017
Good facilities in the room Centrally located Good spread of breakfasts Nice staff
Comment from Hotel Management
Aug 27, 2017 by Anggie Ambawani , Hotel Management
Dear Rajiv, Thank you for sharing your feedback. It really matters to us that our guests enjoy every aspect of their stay. We hope to be of service to you in the future. Kind Regards Anggie Ambawani Front Office Manager
2 out of 5
by A verified traveler

Posted Aug 23, 2017
Hotel staff could not speak English well and were not very good at recommendations or directions
Comment from Hotel Management
Aug 27, 2017 by Anggie Ambawani, Hotel Management
Dear Guest, Thank you for sharing your feedback. Your comments are appreciated. We apologize that you were not fully happy with your stay with us. We will use your comments to help us improve in the areas that you mentioned. We hope to see you again in the near future. Kind Regards Anggie Ambawani Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Excellent Value

Posted Aug 22, 2017
Very comfortable hotel with helpful staff . Their International Restaurant cooked us a fabulous meal very close to the closing time and could not have been more obliging . Pool area was comfortable with plenty of deck chairs for guests . Will stay again .
Comment from Hotel Management
Aug 27, 2017 by Anggie Ambawani, Hotel Management
Dear Graham, Thank you for taking the time to post your feedback. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you again soon! Kind Regards Anggie Ambawani Front Office Manager
4 out of 5
by A verified traveler from Dubai

Nice Hotel

Posted Jul 16, 2017
Very bad service for Valet Parking and check-In should be 2 PM but Room not ready till 2:45 PM
Comment from Hotel Management
Aug 27, 2017 by Anggie Ambawani, Hotel Management
Dear Lion, Thank you for sharing your feedback. It really matters to us that our guests enjoy every aspect of their stay. We apologize for the inconvenience regards to the valet parking. We will look forward to welcome you again at our hotel and will take every step to exceed expectation. Kind Regards Anggie Ambawani Front Office Manager