Ratings based on 1,182 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from TX

For the money, it's ok

Posted May 20, 2017
They upgraded my room since someone else needed the double beds I was being given. They told me it was smoke free but later they came to take the ash trays out and spray air freshener... not happy being lied to
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Dear Travis, Thank you for sending us your comments about your recent stay with us. We assure you that your valuable concerns were sent immediately to the department heads, for their further investigation and, for the required action to be taken. Yours sincerely, General Manager at Rose Rayhaan by Rotana
2 out of 5
by A verified traveler

Dated and dark hotel

Posted May 8, 2017
Dark rooms with dated furniture and unfriendly staff. Save your money and go to any other hotel in Dubai. I have stayed in hotels in Dubai on numerous occasions and have never been so disappointed.
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing to stay with us and taking the time providing us your feedback. Moreover, we do apologize for not meeting your expectations on this visit and, we will share your valuable comments & concerns with the team. Meantime, we look forward on your next visit soon. Kind regards, Haytham Omar General Manager rose.rayhaan@rotana.com
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Most comfy beds!

Posted May 6, 2017
Pros: The rooms are beautiful and comfortable
Location: There's restaurants, pharmacies and Starbucks all in walking distance. The metro station is also right across the street.
We arrived at the hotel around 1am and were extremely exhausted. Unfortunately, the reservation agent could not find our booking on Expedia and we waiting downstairs for another 1/2 hour until eventually they offered us a smaller room but we'd have to pay for it separately until the issue could be resolved in the morning. We took it and went straight to bed. By early morning, my husband went down and everything was sorted. They apologized and immediately set us with the SKY PREMIUM room we had booked and arranged to move everything for us. The breakfast was wonderful (though if you go at peak time theres a line 10am). The rooms are large, the kitchenette is perfect and the beds are very comfortable. In the end our experience was wonderful...
Comment from Hotel Management
May 8, 2017 by General Manager, Hotel Management
Dear Wendy, Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are glad that we have met your expectations. We will definitely look forward on your next visit very soon. Sincerely, General Manager at Rose Rayhaan by Rotana
3 out of 5
by A verified traveler

Okay place

Posted May 3, 2017
Hotel is nice, and staff were great, but it does not have any amenities. very small lobby.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Dear Valued Guest Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are glad that you have enjoyed your stay with us. Moreover, we appreciate your comments and would like to apologize for the inconvenience caused to you. Please rest assured that we will share it with the concerned department heads to find ways to better serve our guests like you. Meantime, my team and I look forward to your next visit soon. Sincerely, General Manager of Rose Rayhaan by Rotana
3 out of 5
by A verified traveler

Should have been better.

Posted Apr 26, 2017
The stay was nice but when we arrived they didn't have our room that we booked which was two beds. We wanted to. Instead they gave us a king with a roll out. It was comfortable but we booked far ahead for two beds. Second the hot water did not work well for a day even after turning it on ahead of time. Also I used the in room washer and dryer. Well it washed but it didn't dry them. I called the maintenance man and did what he said but they still did not dry so I went home with wet clothes. Last, the windows looking out were dirty like they had sand on them. Overall staff was nice
Comment from Hotel Management
Apr 30, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing to stay with us and taking the time providing us your feedback. We appreciate your comments and would like to apologize for the inconvenience caused to you. Please rest assured that we will share it with the concerned department heads and to work on the required improvement. Meantime, we look forward on your next visit soon. Sincerely, General Manager at Rose Rayhaan by Rotana
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 25, 2017
The hotel has met my expectations . The staff were very nice and helpful and the facilities were in very good condition. I liked the hotel it
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
Dear Traveler, Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are glad that you had an enjoyable stay with us and, we have met your expectations. We will definitely look forward to your next visit very soon. Sincerely, General Manager at Rose Rayhaan by Rotana
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice hotel

Posted Apr 24, 2017
We enjoyed the meals and the lounge atmosphere. The hotel was clean and the rooms were nice.
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Dear Kay, Our primary aim is guest satisfaction, and it is very rewarding to see that our guests enjoy their experience. Rose Rayhaan Team extends our most sincere gratitude for your kind comments and look forward to welcome you back. Yours sincerely, General Manager at Rose Rayhaan by Rotana
4 out of 5
Recommended
for Everyone
by A verified traveler from London

City hotel in a great location

Posted Apr 20, 2017
Stayed 4 nights at Rose Rayhaan. Offered a premium room at check in with access to lounge and breakfast. Staff were attentive and helpful. Location was superb, a couple of steps from the Financial Metro station. One stop from the mall, fountains, burj khalifa etc. We were out and about everyday so probably didn't use all the facilities the hotel had to offer but nevertheless there are no real complaints.
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Dear Mohammed, Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are glad that we have met your expectations. We will definitely look forward on your next visit very soon. Sincerely, General Manager at Rose Rayhaan by Rotana
4 out of 5
Recommended
for Everyone
by A verified traveler from kSA

Good hotel very well located

Posted Apr 20, 2017
The hotel is conveniently located near the main road in Dubai and close to the subway. The rooms are comfortable and clean not much else to offer in general. The price is not excessive but nothing else is included which is really a drawback
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Dear JP T, Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are glad that we have met your expectations. We will definitely look forward on your next visit very soon. Sincerely, General Manager at Rose Rayhaan by Rotana
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Service was superb! Very fairly priced for it's standards
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Dear Valued Guest, The Rose Rayhaan team extends our most sincere gratitude for your kind comments. Our primary aim is guest satisfaction, and it is very rewarding to see that our guests enjoy their experience. My team and I look forward to welcome you back. Yours sincerely, General Manager at Rose Rayhaan by Rotana