Hotel looks brand new from out side, but it is pretty old inside, all equipment and things need a change, right from their elevator to carpet in the corridors to beds, pillows, chairs and sofas in the room. They need better staff in their Janitorial department. These guys don't even know how to clean coffee cups in the room, I took pictures of how dirty the cups were, but too gross to attach them here.
It takes whole day to wait at the elevators, one was always out of service during my entire stay, another one for guests & service lift were working, but they move at a snail's pace. You would rather take steps, if it were lower floors.
I don't know, by what standards they are a "4 Star Hotel", they are a Hotel Apartments and nothing in this hotel deserves to be a "4 star".
However, on the contrary the people at the front desk were friendly & helpful, while the restaurant folks were rude while serving breakfast, they tend to "please" their "favorite" guests and ignorant about others.