expedia

Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Overview of The Retreat Palm Dubai MGallery by Sofitel

Photo gallery

Featured Image
On the beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
VIP Access
UNESCO Sustainable Property

The Retreat Palm Dubai MGallery by Sofitel

5 out of 5

4.2/5 Very Good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationAquaventure5 min drive
    Popular LocationAl Sufouh Beach19 min drive
    Popular LocationMadinat Jumeirah19 min drive
    AirportDubai (DXB-Dubai Intl.)36 min drive

Choose dates to view prices

Room, Multiple Beds, Sea View (Wellness Lounge & Beach Access)

  • Sea view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

Deluxe Suite, 1 Bedroom, Partial Sea View (Club Lounge & Beach Access)

  • Beach view
  • Sleeps 4
  • 1 Twin Bed

Premium Room, Partial Sea View (Club Lounge Access, Beach Access)

  • Beach view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Premium Room, Multiple Beds, Sea View (Club Lounge & Beach Access)

  • Sea view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

Premium Suite, 1 Bedroom, Sea View (Club Lounge & Beach Access)

  • Sea view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, Multiple Beds, Sea View (Beach Access)

No guest room rating
  • Sea view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

Deluxe Room, Multiple Beds, Balcony (Private Beach Access)

3.8/5 guest room rating
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

Deluxe Room, Multiple Beds, Sea View (Private Beach Access)

  • Beach view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

About this area

Dubai

Located in Dubai's Palm Jumeirah neighborhood, The Retreat Palm Dubai MGallery by Sofitel is near theme parks and on the beach. Dubai Marina Mall and The Walk are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jumeirah Beach and Kite Beach. Traveling with kids? Don't miss Aquaventure and Wild Wadi Water Park. Take an opportunity to explore the area for water adventures such as swimming.
Popular Location

What's nearby

  • Aquaventure - 5 min drive
  • Dubai College - 15 min drive
  • Al Sufouh Beach - 19 min drive
  • Madinat Jumeirah - 19 min drive
  • Burj Al Arab - 19 min drive

Getting around

  • Mashreq Metro Station - 18 min drive
  • Dubai Intl. Airport (DXB) - 36 min drive

Restaurants

  • Vibe — 1 min walk
  • Bait Al Nakhla — 1 min walk
  • Social by Heinz Beck — 13 min walk
  • Crescendo — 4 min drive
  • Mekong — 4 min drive

About this property

The Retreat Palm Dubai MGallery by Sofitel

5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at The Retreat Palm Dubai MGallery by Sofitel's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. All 255 soundproofed rooms feature free WiFi and pillowtop beds. Flat-screen TVs with cable channels and DVD players provide a bit of entertainment, and guests will also find comforts like Egyptian cotton sheets and pillow menus.
The Retreat Palm Dubai MGallery by Sofitel offers 255 accommodations with DVD players and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: AED 140 per person
  • 4 restaurants and 3 coffee shops
  • 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Aerobics classes
  • Archery
  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Full-service spa
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • DVD player
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference center

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AED 150.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 140 per person (approximately)
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

Frequently asked questions

Can I cancel my reservation for free at The Retreat Palm Dubai MGallery by Sofitel and receive a full refund?
Yes, The Retreat Palm Dubai MGallery by Sofitel offers free cancellation on select room rates, because flexibility matters! Please refer to The Retreat Palm Dubai MGallery by Sofitel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Retreat Palm Dubai MGallery by Sofitel?
As of Apr 15, 2021, prices found for a 1-night stay for 2 adults at The Retreat Palm Dubai MGallery by Sofitel on May 1, 2021 start from $121, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Retreat Palm Dubai MGallery by Sofitel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is The Retreat Palm Dubai MGallery by Sofitel pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Retreat Palm Dubai MGallery by Sofitel?
Self parking and valet parking are free at this property.
What time is check-in at The Retreat Palm Dubai MGallery by Sofitel?
Check-in is from 3:00 PM - anytime. A 50% fee applies for early check-in (subject to availability).
What time is check-out at The Retreat Palm Dubai MGallery by Sofitel?
Check-out is at noon. Late check-out is available for a 50% fee (subject to availability).
Does The Retreat Palm Dubai MGallery by Sofitel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is The Retreat Palm Dubai MGallery by Sofitel located?
Located in Palm Jumeirah, this beachfront hotel is on the boardwalk, 1.7 mi (2.8 km) from Aquaventure, and within 9 mi (15 km) of Jumeirah Beach and Dubai Marina Mall. The Walk and Souk Madinat Jumeirah are also within 9 mi (15 km).

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 94 out of 189 reviews
5 - Excellent 50%
Rating 4 - Good. 61 out of 189 reviews
4 - Good 32%
Rating 3 - Okay. 17 out of 189 reviews
3 - Okay 9%
Rating 2 - Poor. 9 out of 189 reviews
2 - Poor 5%
Rating 1 - Terrible. 8 out of 189 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food menu very limited and quite expensive otherwise an excellent hotel, great pool and nice beach with excellent staff.
Stayed 7 nights in Jan 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Was not happy with front desk night manager “ she was hipper and arguing loudly with most of the guests coming to reception”. She needs proper training on hospitality behavior.
Stayed 2 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

3/5 Okay

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Ok stay. Not luxury
The stay was ok. The service at the hotel was poor. First two days my room was very noisy due to its location in hotel. I then moved to a better more quiet room. The hotel does not offer any of the VIP services that have been advertised on Hotels.com as being a gold hotel. This feature should be removed. It was a challenge even getting the 20% discounts for being a gold member. Also, I think you have to pay majority of the staff to smile. Overall stay was ok. Some great days and some very poor days.
Stayed 10 nights in Dec 2020

3/5 Okay

Liked: Cleanliness
underwhelming
Underwhelming, below expectations. A bit outdated, no personality, crowded (lots of kids), tacky decorations, etc. I left early. Good food though!
Stayed 3 nights in Dec 2020

Stay in the know with the Expedia app

Get real-time notifications, view your trip details, and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code