Ratings based on 308 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from boston
Dubai gemPosted May 30, 2017
We had such an amazing experience at the ritz. It was such a luxurious hotel with staff that could not do enough for us.
Price was too much for the quality of service...Posted Feb 26, 2017 on Hotels
Restaurant service off and on... some good, some unbelievably bad. Halls were dirty. Didn't feel like a Ritz Carlton at all... it felt like more of a family resort hotel from Antalya with mediocre service. We had friends at another hotel nearby, and it became a joke the number of times we received substandard service. Would not return to this hotel !
Posted Feb 13, 2017 on Hotels
for Everyoneby A verified traveler from Singapore
The service level has not reached other Ritz.Posted Feb 5, 2017
The ocean view room we booked was not ready, the staf did not explain about it until we entereted the room. They said that they could not return back the cost difference, but gave us Club lounge. The staff at club lounge was excellent. The conceirge did not call me back 5 hours after he promised, when I reminded him, he has not checked my asking to join the tour, thus we were obliged to give up joining the tour.
for Everyoneby A verified traveler from Kuwait
Great ResortPosted Feb 4, 2017
Relaxation at its best - a great resort with an adult pool - extremely comfortable
for Everyoneby A verified traveler from UK
Dubai SevensPosted Dec 7, 2016
Pros: The staff were wonderful. The bed was very comfortable
Cons: The restaurant food was not up to the standard of the rest of the hotel
Location: Easy to walk along the beach, or to local shops down the road from the hotel. Dubai Mall is about 30 minutes away
Nice low rise hotel with direct beach access. Unfortunately, there was a building site next door where the noise of the piling and drilling was uncomfortable. Great staff, who were all very friendly and helpful. We paid for the Club Room upgrade, which was worthwhile with breakfast, snacks and drinks included. On the two nights that we ate at restaurants in the hotel, we found the food to be expensive but not great. At the Chinese, we found that there was a themed evening, Asian Street Food, with a fixed price with, or without alcohol. There were plenty of choices but the food was not inspiring. On our last night we went to the Palm Grill, where three of the party had burgers. All were cool to cold. Even the replacement was cold.
by A verified traveler
Perfect & luxuryPosted Nov 27, 2016 on Hotels
by A verified traveler from US
Not the best RitzPosted Nov 12, 2016
Location: Near JBR so you can practically walk to cafes and Restaurants
Hotel is very well maintained but it's location is inconvenient due to the traffic to reach to it, the rooms are soooo far away from the elvators so inconvenient too. Beach is nice but also it's a shared public beach so not much privacy. In terms of service and cleanliness it's great but for someone fast paced it didn't suit me at all.
by A verified traveler
Posted Sep 15, 2016 on Hotels
by A verified traveler from Sydney
Not worth being a RitzPosted Sep 5, 2016
Great facilities, bad service. The Dubai problem (too many 5 star hotels) has caught another name that you would normally associate with best in class service. Check-in desasters, not being able to pull a drink, running out of glasses at the hotel bar, all of that you will find here. Ritz? Sorry, but you guys need to go to Europe and stay in a proper Ritz to know what service means. Bad experience.