Ratings based on 729 Verified Reviews

4.7 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from London

Enormous rooms, great staff

Posted Nov 12, 2017
We stayed in a 2 bed apartment as a family of 4. The apartment was huge with an enormous living / dining room, and a good size kitchen. All the staff were very friendly and helpful. The buffet breakfast was good value, with a huge variety of food on offer. The pool was clean and well staffed, with plenty of shade available. Recommended as a good value base for a family holiday in Dubai.
Comment from Hotel Management
Nov 16, 2017 by nada.zaibak, Hotel Management
Dear Paul, Thank you for taking the time to share your feedback with us, following your stay at JA Oasis Beach Tower. We are glad to know that you enjoyed your accommodation, variety of food during breakfast, as well as to the usual heartfelt hospitality that you had received from our team. I hope that we will have the pleasure of welcoming you back to the hotel. Best regards, Yasser Mansour Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St Helens

Great apart/hotel close to beach , bars etc.

Posted Oct 29, 2017
Staff very friendly , rooms spotless , very spacious 3 bed with fantastic views from our 47th floor Early check in after overnight flight and upgraded😎 Would stay again
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Good but tired

Posted Oct 28, 2017
I stayed here 10 years ago and the rooms have not changed at all. Although the staff are delightful and the location on JBR The Walk is excellent, the hotel itself is no longer in perfect condition. The pool area is nice, but the floor by the pool is downright dangerous - it is so slippery, I saw several people take a tumble.
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Good location and services

Posted Oct 8, 2017
The rooms are big with ensuite. The staff are friendly. They upgraded the room on request with no extra charge so we could have a better view on the 45th floor rather than on the 2nd floor originally assigned. The internet wasn't so good. Some rooms couldn't get stable signal or the signals were too weak.
Comment from Hotel Management
Oct 18, 2017 by Joy Uvero, Hotel Management
Thank you very much for your rating, Tony. My apologies for the inconvenience with the Wi-Fi. Please rest assured I have shared the matter with the management team for improvements where need be. It will be our pleasure to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel looking over the sea

Posted Sep 19, 2017
Family holiday could not fault the hotelright near all the eaterys and close to the sea
Comment from Hotel Management
Sep 24, 2017 by Cluster General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your positive feedback and I’ll make sure to pass your compliments to our entire team. Once again, thank you and I hope to welcome you back soon. Regards, Yasser Mansour Cluster General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Good location alongside beach residence

Posted Sep 14, 2017
Pros: Room. Clean and huge
Cons: Outdoor swimming pool
Location: OK
2 more company colleagues trip with me and i need big room which can accommodate us. This hotel is a kind of residence type but also hotel... i was surprised to find our room so huge when i checked in - 2 separate rooms with each toilet inside. Also additional toilet & storage room. Huge kitchen and living room outside. I think almost 6 people can stay together. Clean and well prepared. 10 minutes distance to beach... however a lot of new building construction nearby beach recently. Breakfast provided at separate restaurant outside nearby.. it is OK. Very good Gym at 2nd floor with good outside view. Outdoor swimming pool is a bit disappointing.. not so much shadow place from sun and pool depth is too shallow for adult to swim in full mode. Tram station is not far away from hotel and you can take tram going to major places in Dubai.
Comment from Hotel Management
Sep 18, 2017 by Cluster General Manager, Hotel Management
Dear BH, We are happy to know that your overall stay with us was enjoyable and thank you for highlighting the exceptional service provided to you by our team members. On the other hand, I have noted your feedback with regards to our pool area. Though it is beyond our control, I understand your feedback and I accordingly shared it with our team. Once again, thank you for your feedback and we look forward to welcoming you back to the hotel soon. Regards, Yasser Mansour Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Nice hotel close to the beach

Posted Sep 12, 2017
Excellently room breath taking views a few mins from beach 15 mins from merina
2 out of 5
by A verified traveler from UK

Would Not recommemd

Posted Sep 1, 2017
The location was great however there was no onsite restaurant. Breakfast was served in a restaurant in the next for mall and really was not worth the price I paid for it. Food was basic and the same everyday, we stayed for 11 days and after about the 7th day my son's choose not to have breakfast - so it was a waste of aroumd £20 per person per day. I was very disappointed with their sun lomgers.... there were hardly any beds with shade umnrelleas... therefore I couldn't relax in the sun unless I wanted to get burnt. Also i was told this hotel has a provate beach- it does NOT. I had to use the publoc beach again there were no beach neds nor shade.This hotel does not offer much... I have stayed at the Hilton and would rather go back there.
Comment from Hotel Management
Sep 5, 2017 by Cluster General Manager, Hotel Management
Dear tas, I was saddened to have read your review as you perceived our service in a way that clearly does not reflect our usual high standards; hence, your comments with regards to the variety of breakfast and sun loungers have been noted for immediate review. We are also offering beach kit with an umbrella, towel, bag and a mat to be taken to the public beach in front of the hotel. In addition to our available facilities, we have a regular schedule of complimentary shuttle service to our sister property which has an extensive private beach and swimming pool areas available. Once again, I apologise for not meeting your expectations. I assure you that it was not our intention to make you feel this way. tas, I hope that we will have the opportunity to welcome you and your family back to us for a fully positive experience. Sincerely yours, Yasser Mansour Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
It was a great experience with this hotel and I recommend it to everyone especially for families
Comment from Hotel Management
Sep 7, 2017 by Cluster General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share with us your positive endorsement of JA Oasis Beach Tower. We are glad to have hosted your recent stay and we look forward to welcoming you back soon. Kind regards, Yasser Mansour Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cairns

Excellent stay

Posted Aug 26, 2017
Clean and very spacious apartments ideal to relax for a couple of days and break the trip down from Europe to Australia.